Is a good deed constructive regardless of intent? Organization citizenship behavior, motive, and group outcomes

Small Group Research

Volumn 41, Issue 3, 2010, Pages 354-375

  Banki, Sara ^a  

^a UNIVERSITY OF TORONTO   (Canada)

Author keywords

Group cohesion; Group performance; Interpersonal relations; Motive; OCB

Indexed keywords

EID: 77952793019     PISSN: 10464964     EISSN: 15528278     Source Type: Journal    
DOI: 10.1177/1046496410364065     Document Type: Article

References (75)

1. Allen, T., & Rush, M. (1998). The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment. Journal of Applied Psychology, 83, 247-260.
2. Ames, D.R., Flynn, F.J., & Webber, E.U. (2004). It's the thought that counts: On perceiving how helpers decide to lend a hand. Personality and Social Psychology Bulletin, 30, 461-474.
3. Bergeron, D.M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32, 1074-1095.
4. Blau, P. (1964). Exchange and power in social life. New York: Wiley.
5. Bolino, M.C. (1999). Citizenship and impression management: Good soldiers or good actors? Academy of Management Review, 24, 82-98.
6. Bolino, M.C., & Turnley, W.H. (2003). Counternormative impression management, likeability, and performance ratings: The use of intimidation in an organizational setting. Journal of Organizational Behavior, 24, 237-250.
7. Bolino, M.C., Turnley, W.H., & Bloodgood, J.M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27, 505-522.
8. Bolino, M.C., Turnley, W.H., & Niehoff, B.P. (2004). The other side of the story: Re-examining prevailing assumptions about organizational citizenship behavior. Human Resource Management Review, 14, 229-246.
9. Bolino, M.C., Varela, J.A., Bande, B., & Turnley, W.H. (2006). The impact of impression-management tactics on supervisor ratings of organizational citizenship behavior. Journal of Organizational Behavior, 27, 281-297.
10. Bommer, W.E., Miles, E.W., & Grove, S.L. (2003). Does one good turn deserve another? Co-worker influences on employee citizenship. Journal of Organizational Behavior, 24, 181-196.
11. Bowler, W.M., & Brass, D. (2006). Relational correlates of interpersonal citizenship behavior: A social network perspective. Journal of Applied Psychology, 91, 70-82.
12. Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83, 234-246.
13. Chen, X.P., Lam, S.S., Naumann, S.E., & Schaubroeck, J. (2005). Group citizenship behavior: Conceptualization and preliminary tests of its antecedents and consequences. Management and Organization Review, 1, 273-300.
14. Clark, M.S., & Mills, J. (1979). Interpersonal attraction in exchange and communal relationships. Journal of Personality and Social Psychology, 37, 12-24.
15. Cohen, S.G., & Bailey, D.E. (1997). What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of Management, 23, 239-290.
16. Coleman, J. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95-S120.
17. Cropanzano, R., & Mitchell, M. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31, 874-900.
18. Eagly, A.H., & Mladinic, A. (1989). Gender stereotypes and attitudes toward women and men. Personality and Social Psychology Bulletin, 15, 543-558.
19. Eastman, K.K. (1994). In the eyes of the beholder: An attributional approach to ingratiation and organizational citizenship behavior. Academy of Management Journal, 37, 1379-1391.
20. Ehrhart, M.G., & Naumann, S.E. (2004). Organizational citizenship behavior in work groups: A group norms approach. Journal of Applied Psychology, 89, 960-974.
21. Ellis, A., West, B., Ryan, A., & DeShon, R. (2002). The use of impression management tactics in structured interviews: A function of question type? Journal of Applied Psychology, 87, 1200-1208.
22. Fandt, P.M., & Ferris, G.R. (1990). The management of information and impressions: When employees behave opportunistically. Organizational Behavior and Human Decision Processes, 45, 140-158.
23. Ferris, G.R., Bhawuk, D.P.S., Fedor, D.F., & Judge, T.A. (1995). Organizational politics and citizenship: Attributions of intentionality and construct definition. In M. J. Martinko (Ed.), Attribution theory: An organizational perspective (pp. 231-252). Del Ray Beach, FL: St. Lucie.
24. Festinger, L. (1950). Informal social communication. Psychological Review, 57, 271-282.
25. Flynn, F.J., Reagans, R.E., Amanatullah, E.T. & Ames, D.R. (2006). Helping one's way to the top: Self-monitors achieve status by helping others and knowing who helps whom. Journal of Personality and Social Psychology, 91, 1123-1137.
26. Gardner, W.L., & Martinko, M.J. (1988). Impression management in organizations. Journal of Management, 14, 321-338.
27. George, J.M. (1990). Personality, affect, and behavior in groups. Journal of Applied Psychology, 75, 107-116.
28. Heilman, M.E., & Chen, J.J. (2005). Same behavior, different consequences: Reactions to men's and women's altruistic citizenship behavior. Journal of Applied Psychology, 90, 431-441.
29. Heine, S.J., & Renshaw, K. (2002). Interjudge agreement, self-enhancement, and liking: Cross-cultural divergences. Personality and Social Psychology Bulletin, 28, 578-587.
30. Janson, O., & Huang, X. (2008). Us and me: Team identification and individual differentiation as complementary drivers of team members' citizenship and creative behaviors. Journal of Management, 34, 69-88.
31. Johns, G. (2006). The essential impact of context on organizational behavior. Academy of Management Review, 31, 386-408.
32. Jones, E.E., & Pittman, T.S. (1982). Toward a general theory of strategic self-presentation. In J. Suls (Ed.), Psychological perspectives on the self (pp. 231-263). Hillsdale, NJ: Lawrence Erlbaum.
33. Judge, T.A., & Bretz, R.D. (1994). Political influence behavior and career success. Journal of Management, 20, 43-65.
34. Kacmar, K.M., & Baron, R.A. (1999). Organizational politics: The state of the field, links to related processes, and an agenda for future research. In G. R. Ferris (Ed.), Research in human resource management (Vol. 17, pp. 1-39). Greenwich, CT: JAI Press.
35. Kollock, P., & O'Brien, J. (1992). The social construction of exchange. In E. J. Lawler, B. Markovsky, C. Ridgeway, & H. A. Walker (Eds.), Advances in group processes (Vol. 9, pp. 89-112). Greenwich, CT: JAI Press.
36. Koser, F., & Sanders, K. (2006). Organizational citizens or reciprocal relationships? An empirical comparison. Personnel Review, 35, 519-537.
37. Koys, D.J. (2001). The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54, 101-114.
38. Leary, M.R. (1996). Self-persuasion: Impression management and interpersonal behavior. Boulder, CO: Westview.
39. Lester, S.W., Meglino, B.M., & Korsgaard, M.A. (2008). The role of other orientation in organizational citizenship behavior. Journal of Organizational Behavior, 29, 829-841.
40. Markus, H.R., & Kitayama, S. (1991). Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review, 98, 224-253.
41. McNeely, B.L., & Meglino, B.M. (1994). The role of dispositional and situational antecedents in prosocial organizational behavior: An examination of the intended beneficiaries of prosocial behavior. Journal of Applied Psychology, 79, 836-844.
42. Meglino, B.M., & Korsgaard, M.A. (2004). Considering rational self-interest as a disposition: Organizational implications of other orientation. Journal of Applied Psychology, 89, 946-959.
43. Molm, L.D., & Cook, K.S. (1995). Social exchange and exchange networks. In K. S. Cook, G. A. Fine, & J. S. House (Eds.), Sociological perspectives on social psychology (pp. 209-235). Boston: Allyn & Bacon.
44. Molm, L.D., Schaefer, D.R., & Collett, J.L. (2007). The value of reciprocity. Social Psychology Quarterly, 70, 199-217.
45. Moorman, R., & Blakely, G. (1995). Individualism-collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16, 127-142.
46. Motowidlo, S.J., & Van Scotter, J.R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475-480.
47. Organ, D. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
48. Organ, D.W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74, 157-164.
49. Parks, C.D., & Cowlin, R. (1995). Group discussion as affected by number of alternatives and by a time limit. Organizational Behavior and Human Decision Processes, 62, 267-275.
50. Podsakoff, P.M., Ahearne, M., & MacKenzie, S.B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82, 262-270.
51. Podsakoff, P.M., & MacKenzie, S.B. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31, 351-363.
52. Podsakoff, P.M., & MacKenzie, S.B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance, 10, 133-151.
53. Podsakoff, P.M., MacKenzie, S.B., & Bommer, W.H. (1996). A meta-analysis of the relationships between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance. Journal of Applied Psychology, 81, 380-399.
54. Podsakoff, P.M., MacKenzie, S.B., & Hui, C. (1993). Organizational citizenship behaviors and managerial evaluations of employee performance: A review and suggestions for future research. In G. R. Ferris (Ed.), Research in personnel and human resources management (Vol. 11, pp. 1-40). Greenwich, CT: JAI Press.
55. Podsakoff, P., MacKenzie, S., Paine, J., & Bachrach, D. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
56. Rioux, S.M., & Penner, L.A. (2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86, 1306-1314.
57. Rosenfeld, P.R., Giacalone, R.A., & Riordan, C.A. (1995). Impression management in organizations: Theory, measurement, and practice. New York: Routledge.
58. Rotundo, M. & Sackett, P.R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy capturing approach. Journal of Applied Psychology, 87, 66-80.
59. Rozell, E.J., & Gundersen, D.E. (2003). The effect of leader impression management on group perceptions of cohesion, consensus, and communication. Small Group Research, 34, 197-222.
60. Schlenker, B.R. (1980). Impression management. Monterey, CA: Brooks/Cole.
61. Schnake, M. (1991). Organizational citizenship: A review, proposed model, and research agenda. Human Relations, 44, 735-759.
62. Singelis, T.M. (1994). The measurement of independent and interdependent selfconstruals. Personality and Social Psychology Bulletin, 20, 580-591.
63. Tedeschi, J.T., & Melburg, V. (1984). Impression management and influence in the organization. In S. B. Bacharach, & E. J. Lawler (Eds.), Research in the sociology of organizations (Vol. 3, pp. 31-58). Greenwich, CT: JAI Press.
64. Tepper, B.J., Duffy, M.K., Hoobler, J., & Ensley, M.D. (2004). Moderators of the relationships between co-workers' organizational citizenship behavior and fellow employees' attitudes. Journal of Applied Psychology, 89, 455-465.
65. Triandis, H. (1995). Individualism and collectivism. Boulder, CO: Westview.
66. Turner, J.C., & Haslam, S.A. (2001). Social identity, organizations, and leadership. In M. E. Turner (Ed.), Groups at work: Theory and research (pp. 25-65). Mahwah, NJ: Lawrence Erlbaum.
67. Van Dyne, L., Graham, J., & Dienesch, R. (1994). Organizational citizenship behavior: construct redefinition, measurement, and validation. Academy of Management Journal, 37, 765-802.
68. Van Dyne, L., Vandewalle, D., Kostava, T., Latham, M.E., & Cummings, L.L. (2000). Collectivism, propensity to trust and self-esteem as predictors of organizational citizenship in a non-work setting. Journal of Organizational Behavior, 21, 3-23.
69. Vigoda-Gadot, E. (2000). Internal politics in public administration systems: An empirical examination of its relationship with job congruence, organizational citizenship behavior, and in-role performance. Public Personnel Management, 29, 185-210.
70. Walz, S.M., & Niehoff, B.P. (2000). Organizational citizenship behaviors: Their relationship to organizational effectiveness. Journal of Hospitality & Tourism Research, 24, 301-319.
71. Wanxian, L., & Weiwu, W. (2007). A demographic study on citizenship behaviour as in-role orientation. Personality and Individual Differences, 4, 225-234.
72. Wayne, S.J., & Ferris, G.R. (1990). Influence tactics, affect, and exchange quality in supervisor-subordinate interactions: A laboratory experiment and field study. Journal of Applied Psychology, 75, 487-499.
73. Wayne, S.J., Kacmar, K.M., & Ferris, G.R. (1995). Co-worker responses to others' ingratiation attempts. Journal of Managerial Issues, 7, 277-289.
74. Weiner, B. (1995). Judgments of responsibility. New York: Guilford.
75. Williams, L., & Anderson, S. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.