The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry

International Journal of Human Resource Management

Volumn 21, Issue 4, 2010, Pages 551-566

  Chand, Mohinder ^a  

^a KURUKSHETRA UNIVERSITY   (India)

Author keywords

Customer satisfaction; Hotel industry; Hotel performance; HRM practice; India; Service quality

Indexed keywords

EID: 77951237927     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585191003612059     Document Type: Article

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