Quality service in the international hotel sector: A catalyst for strategic human resource development?

Journal of European Industrial Training

Volumn 28, Issue , 2004, Pages 159-182

  Maxwell, Gill ^a   Watson, Sandra ^b   Quail, Samantha ^b  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

^b EDINBURGH NAPIER UNIVERSITY   (United Kingdom)

Author keywords

Hotel and catering industry; Human resource development; Service quality; Strategy

Indexed keywords

EID: 84986018668     PISSN: 03090590     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090590410527591     Document Type: Article

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