The next available agent: Work organisation in Indian call centres

New Technology, Work and Employment

Volumn 25, Issue 1, 2010, Pages 2-18

  Thite, Mohan ^a   Russell, Bob ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTER; HUMAN RESOURCE; LABOR MARKET; PERCEPTION; WORKING CONDITIONS;

INDIA;

EID: 77950111411     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2009.00235.x     Document Type: Article

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