Working within the front-of-house/back-of-house boundary: Room attendants in the hotel guest room space

Journal of Management and Organization

Volumn 13, Issue 2, 2007, Pages 160-174

  Boon, Bronwyn ^a  

^a UNIVERSITY OF OTAGO   (New Zealand)

Author keywords

Back of house; Boundaries; Dramaturgical; Front of house; Hotels; Service encounter

Indexed keywords

EID: 77749272994     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.5172/jmo.2007.13.2.160     Document Type: Article

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