Prior experience satisfaction and subsequent fairness perceptions within the service experience

Journal of Hospitality and Leisure Marketing

Volumn 13, Issue 3-4, 2006, Pages 121-137

  Severt, Denver ^a   Tesone, Dana ^a   Murrmann, Suzanne ^b  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

Distributive fairness; Interactional fairness; Prior experience satisfaction; Procedural fairness

Indexed keywords

EID: 33746654514     PISSN: 10507051     EISSN: 15410897     Source Type: Journal    
DOI: 10.1300/J150v13n03_07     Document Type: Article

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