The waiting experience: Towards service quality in the leisure industry

International Journal of Contemporary Hospitality Management

Volumn 8, Issue 1, 1996, Pages 16-21

  Dawes, Jillian ^a   Rowley, Jennifer ^b  

^a MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

^b EDGE HILL UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986097616     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119610108608     Document Type: Article

References (26)

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