Disciplining customers at the Grand Seaside Hotel

Journal of Management and Organization

Volumn 8, Issue 2, 2002, Pages 1-13

  Bunzel, Dirk ^a   Clegg, Stewart ^b   Teal, Greg ^c  

^a KEELE UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^c UNIVERSITY OF WESTERN SYDNEY   (Australia)

Author keywords

Customer service; Panopticism; Power; Surveillance

Indexed keywords

EID: 26844523607     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.5172/jmo.2002.8.2.1     Document Type: Article

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