Gender matters? Exploring how gender is negotiated in service encounters

Gender, Work and Organization

Volumn 12, Issue 5, 2005, Pages 440-459

  Forseth, Ulla ^a  

^a SINTEF   (Norway)

Author keywords

Customers; Dilemmas; Emotions; Gender; Narratives; Service

Indexed keywords

BANKING; CALL CENTER; GENDER; SERVICE SECTOR;

EURASIA; EUROPE; NORTHERN EUROPE; NORWAY; SCANDINAVIA;

EID: 28244492300     PISSN: 09686673     EISSN: 14680432     Source Type: Journal    
DOI: 10.1111/j.1468-0432.2005.00283.x     Document Type: Article

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