When does mood matter? An examination of two types of hospitality service encounters

Journal of Hospitality and Leisure Marketing

Volumn 7, Issue 3, 2000, Pages 55-65

  Mattila, Anna ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Beverage; Brief service encounters; Extended encounters; Food; Hotel; Mood bias

Indexed keywords

EID: 84882245557     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v07n03_05     Document Type: Article

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