Development and validation of the hospitality emotional labor scale

Tourism Management

Volumn 27, Issue 6, 2006, Pages 1181-1191

  Chu, Kay Hei Lin ^a   Murrmann, Suzanne K ^b  

^a TUNGHAI UNIVERSITY   (Taiwan)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

Emotional labor; Emotive dissonance; Emotive effort; Hospitality emotional labor scale; Hospitality employee; Scale development; Service acting

Indexed keywords

EMPLOYMENT; LABOR; PERCEPTION;

EID: 33746336244     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2005.12.011     Document Type: Article

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