Investigating the complex drivers of loyalty in e-commerce settings

Measuring Business Excellence

Volumn 13, Issue 1, 2009, Pages 56-71

  Kassim, Norizan Mohd ^a   Ismail, Salaheldin ^a  

^a QATAR UNIVERSITY   (Qatar)

Author keywords

Customer satisfaction; Electronic commerce; Qatar; SERVQUAL; Trust

Indexed keywords

EID: 70349432797     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040910943054     Document Type: Article

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