Integrating Kano's model into web-community service quality

Total Quality Management and Business Excellence

Volumn 15, Issue 7, 2004, Pages 925-939

  Kuo, Ying Feng ^a  

^a NATIONAL UNIVERSITY OF KAOHSIUNG   (Taiwan)

Author keywords

Kano's model; Service quality; Web community

Indexed keywords

EID: 3543002244     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360410001681854     Document Type: Review

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