Salesperson empowerment in Spanish banks: A performance-driven view

Journal of Financial Services Marketing

Volumn 14, Issue 1, 2009, Pages 40-55

  Barrutia, José M ^a,b   Charterina, Jon ^a   Gilsanz, Ainhize ^a  

^a Price Waterhouse ^*

^b UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

Author keywords

Empowerment; Performance; Retail banking; Top management decisions

Indexed keywords

EID: 67650243014     PISSN: 13630539     EISSN: 14791846     Source Type: Journal    
DOI: 10.1057/fsm.2009.6     Document Type: Article

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