The mediating effects of perceived value and customer satisfaction on customer loyalty in the Chinese restaurant setting

Journal of Quality Assurance in Hospitality and Tourism

Volumn 9, Issue 2, 2008, Pages 85-107

  Heung, Vincent ^a   Ngai, Eric ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Chinese restaurant; Customer loyalty; Customer satisfaction; Perceived value; Value related benefits

Indexed keywords

EID: 67649101782     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/15280080802235441     Document Type: Article

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