-
2
-
-
0346903914
-
Evoking emotion: Affective keys to hotel loyalty
-
Evoking emotion: Affective keys to hotel loyalty.Cornell Hotel and Restaurant Administration Quarterly. 2002;43 (1): 39-46.
-
(2002)
Cornell Hotel and Restaurant Administration Quarterly
, vol.43
, Issue.1
, pp. 39-46
-
-
-
3
-
-
0001944139
-
Customer's motivations for maintaining relationships with service providers
-
Customer's motivations for maintaining relationships with service providers.Journal of Retailing. 1997;73 (1): 15-37.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 15-37
-
-
-
5
-
-
84986082087
-
The relationship between customer loyalty and customer satisfaction
-
The relationship between customer loyalty and customer satisfaction.International Journal of Contemporary Hospitality Management. 2001;13 (5): 213-217.
-
(2001)
International Journal of Contemporary Hospitality Management
, vol.13
, Issue.5
, pp. 213-217
-
-
-
8
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Measuring service quality: A reexamination and extension.Journal of Marketing. 1992;56 (3): 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
-
9
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
Customer loyalty: Toward an integrated conceptual framework.Journal of the Academy of Marketing Science. 1994;22 (2): 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
-
10
-
-
0002284601
-
Building customer loyalty: guests' perspectives on the lodging industry's functional best practices-Part 1
-
Building customer loyalty: guests' perspectives on the lodging industry's functional best practices-Part 1.Cornell Hotel and Restaurant Administration Quarterly. 1999;40 (5): 78-88.
-
(1999)
Cornell Hotel and Restaurant Administration Quarterly
, vol.40
, Issue.5
, pp. 78-88
-
-
-
11
-
-
84898963755
-
Customised customer loyalty
-
Customised customer loyalty.Marketing Management. 1997;6 (2): 21-27.
-
(1997)
Marketing Management
, vol.6
, Issue.2
, pp. 21-27
-
-
-
12
-
-
0033209320
-
Consumer involvement in services: A replication and extension
-
Consumer involvement in services: A replication and extension.Journal of Business Research. 1999;46 (2): 159-166.
-
(1999)
Journal of Business Research
, vol.46
, Issue.2
, pp. 159-166
-
-
-
13
-
-
0002522631
-
The relationship between quality, satisfaction and recommending behaviour in lodging decision
-
The relationship between quality, satisfaction and recommending behaviour in lodging decision.Journal of Hospitality and Leisure Marketing. 1994;2 (3): 3-22.
-
(1994)
Journal of Hospitality and Leisure Marketing
, vol.2
, Issue.3
, pp. 3-22
-
-
-
14
-
-
0003920505
-
-
Berkeley: University of California Press
-
Central problems in social theory. Berkeley: University of California Press; 1979:.
-
(1979)
Central Problems in Social Theory
-
-
-
15
-
-
84965428270
-
The frequent flyer mess-A comparison of programmes in the USA and Europe
-
The frequent flyer mess-A comparison of programmes in the USA and Europe.Journal of Vacation Marketing. 1995;1 (3): 248-256.
-
(1995)
Journal of Vacation Marketing
, vol.1
, Issue.3
, pp. 248-256
-
-
-
16
-
-
67649123171
-
Why it is customer loyalty that counts (and how to measure it)
-
Why it is customer loyalty that counts (and how to measure it).Managing Service Quality. 1995;7 (4): 4-26.
-
(1995)
Managing Service Quality
, vol.7
, Issue.4
, pp. 4-26
-
-
-
18
-
-
84905082651
-
From marketing mix to relationship marketing: Towards a paradigm shift in marketing
-
From marketing mix to relationship marketing: Towards a paradigm shift in marketing.Management Decision. 1994;32 (2): 4-20.
-
(1994)
Management Decision
, vol.32
, Issue.2
, pp. 4-20
-
-
-
19
-
-
21344446035
-
How enduring is enduring involvement? A seasonal examination of three recreational activities
-
How enduring is enduring involvement? A seasonal examination of three recreational activities.Journal of Consumer Psychology. 1995;4 (3): 255-276.
-
(1995)
Journal of Consumer Psychology
, vol.4
, Issue.3
, pp. 255-276
-
-
-
21
-
-
38249029096
-
Frequent-flier programs: Problems and pitfalls
-
Frequent-flier programs: Problems and pitfalls.Business Horizons. 1998;31 (4): 52-57.
-
(1998)
Business Horizons
, vol.31
, Issue.4
, pp. 52-57
-
-
-
22
-
-
84986136483
-
Service loyalty: Implications for service providers
-
Service loyalty: Implications for service providers.Journal of Services Marketing. 1997;11 (3): 165-179.
-
(1997)
Journal of Services Marketing
, vol.11
, Issue.3
, pp. 165-179
-
-
-
23
-
-
0001848840
-
Why satisfied customers defect
-
Why satisfied customers defect.Harvard Business Review. 1995;73 (6): 88-99.
-
(1995)
Harvard Business Review
, vol.73
, Issue.6
, pp. 88-99
-
-
-
24
-
-
84986177827
-
Customer loyalty in the hotel industry: The role of customer satisfaction and image
-
Customer loyalty in the hotel industry: The role of customer satisfaction and image.International Journal of Contemporary Hospitality Management. 2000;12 (6): 346-351.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.6
, pp. 346-351
-
-
-
25
-
-
0002934032
-
Content analysis in consumer research
-
Content analysis in consumer research.Journal of Consumer Research. 1977;4 (1): 8-18.
-
(1977)
Journal of Consumer Research
, vol.4
, Issue.1
, pp. 8-18
-
-
-
27
-
-
84986860993
-
A comparative analysis of four scales of consumer involvement
-
A comparative analysis of four scales of consumer involvement.Psychology and Marketing. 1995;12 (7): 663-682.
-
(1995)
Psychology and Marketing
, vol.12
, Issue.7
, pp. 663-682
-
-
-
28
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
The commitment-trust theory of relationship marketing.Journal of Marketing. 1994;58 (3): 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
-
29
-
-
84898928275
-
Tourism in a global context: The case of frequent traveller programmes
-
Tourism in a global context: The case of frequent traveller programmes.Journal of Travel Research. 1993;31 (1): 7-20.
-
(1993)
Journal of Travel Research
, vol.31
, Issue.1
, pp. 7-20
-
-
-
30
-
-
84986043548
-
A structural analysis of hotel sector loyalty programs
-
A structural analysis of hotel sector loyalty programs.International Journal of Contemporary Hospitality Management. 2000;12 (1): 54-60.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.1
, pp. 54-60
-
-
-
31
-
-
0031391459
-
The loyal traveller: Examining a typology of service patronage
-
The loyal traveller: Examining a typology of service patronage.Journal of Travel Research. 1997;35 (4): 2-11.
-
(1997)
Journal of Travel Research
, vol.35
, Issue.4
, pp. 2-11
-
-
-
32
-
-
0025486182
-
Zero defections: Quality comes to services
-
Zero defections: Quality comes to services.Harvard Business Review. 1990;68 (10): 105-111.
-
(1990)
Harvard Business Review
, vol.68
, Issue.10
, pp. 105-111
-
-
-
33
-
-
0038248271
-
The case for process approaches in loyalty research in tourism
-
The case for process approaches in loyalty research in tourism.International Journal of Tourism Research. 2001;3 (1): 23-32.
-
(2001)
International Journal of Tourism Research
, vol.3
, Issue.1
, pp. 23-32
-
-
-
34
-
-
0004097750
-
-
Thousand Oaks, CA: Sage
-
Qualitative interviewing. Thousand Oaks, CA: Sage; 1995:.
-
(1995)
Qualitative Interviewing
-
-
-
35
-
-
85171264387
-
An examination of the effect of product performance on brand reputation, satisfaction and loyalty
-
An examination of the effect of product performance on brand reputation, satisfaction and loyalty.European Journal of Marketing. 1993;29 (9): 19-35.
-
(1993)
European Journal of Marketing
, vol.29
, Issue.9
, pp. 19-35
-
-
-
37
-
-
0033473071
-
Customer loyalty: The future of hospitality marketing
-
Customer loyalty: The future of hospitality marketing.Hospitality Management. 1999;18 (4): 345-370.
-
(1999)
Hospitality Management
, vol.18
, Issue.4
, pp. 345-370
-
-
-
38
-
-
84986120959
-
Increasing brand loyalty in the hospitality industry
-
Increasing brand loyalty in the hospitality industry.International Journal of Contemporary Hospitality Management. 1999;11 (5): 223-229.
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.5
, pp. 223-229
-
-
-
40
-
-
0036079147
-
Determinants of guest loyalty to international tourist hotels-A neural network approach
-
Determinants of guest loyalty to international tourist hotels-A neural network approach.Tourism Management. 2002;23 (4): 397-405.
-
(2002)
Tourism Management
, vol.23
, Issue.4
, pp. 397-405
-
-
-
41
-
-
0002667763
-
Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence
-
Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence.Journal of Marketing. 1988;52 (3): 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
|