Transferability of management innovation to Africa: A study of two multinational companies' performance management system in Nigeria

Global Business Review

Volumn 10, Issue 1, 2009, Pages 1-31

  Mamman, Aminu ^a   Baydoun, Nabil ^b   Adeoye, Bolanle ^c  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b e TQM College   (United Arab Emirates)

^c KPMG   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 65149083096     PISSN: 09721509     EISSN: 09730664     Source Type: Journal    
DOI: 10.1177/097215090801000101     Document Type: Article

References (106)

1. Abrahamson, E. 1991. Managerial Fads and Fashions: The Diffusion and Rejection of Innovations ™, Academy of Management Review, 16 (3). 586 - 612.
2. Adler, N.J. 1991. International Dimension of Organizational Behaviour. Boston: Kent Publishing Company.
3. Ajzen, I. and M. Fishbein. 1983. Relevance and Avail-ability in the Attribution Process ™, in F. D. Fincham and M. Hewstone (eds), Attribution Theory and Research: Conceptual Development and Social Dimensions, pp. 63 - 89. New York: Academic press.
4. Armstrong, M. 2000. Performance Management: Key Strategies and Practical Guidelines. London: Kogan Page.
5. Armstrong, M. and A. Baron. 2006. Performance Management: The New Realities. London: CIPD.
6. Armstrong, M. and D. Brown. 2006. Strategic Reward: Making it Happen. London: Kogan Page.
7. Armstrong, M. and H. Murlins. 1988. Reward Management: A Handbook of Salary Administration. London: Kogan Page.
8. Armstrong, M. and H. Murlins. 2004. Reward Management. London: Kogan Page.
9. Atwater, L., D. Waldman, C.Ostroff, C. Robie and K.M. Johnson. 2005. Self-other Agreement: Comparing its Relationship with Performance in the US and Europe ™, International Journal of Selection and Assessment, 13 (1). 25 - 40. (Pubitemid 40405752)
10. Aycan, Z., R.N. Kanungo, M. Mendonca, K. Yu, J.Deller, G. Stahl and A. Khursid. 2001. Impact of Culture on Human Resource Management Practices: A Ten Country Comparison ™, Applied Psychology: An International Review, 49 (1). 192 - 220. (Pubitemid 39025910)
11. Aycan, Z., A.B. Al-Hamadi, A. Davis and P. Budhwar. 2007. Cultural Orientations and Preferences for HRM Policies and Practices: The Case of Oman ™, International Journal of Human Resource Management, 18 (1). 11 - 32.
12. Bailey, C. and C. Fletcher. 2006. Performance Management and Appraisal ™, Human Resource Management Journal, 9 (1). 39 - 46.
13. Baruch, Y., K. Wheeler and X. Zhao. 2004. Performancerelated Pay in Chinese Professional Sports ™, International Journal of Human Resource Management, 15 (1). 245 - 59. (Pubitemid 38265733)
14. Belfield, R. and D. Marsden. 2003. Performance Pay, Monitoring Environments, and Established Performance ™, International Journal of Manpower, 24 (4). 452 - 71. (Pubitemid 37394892)
15. Betancourt, H. and B. Weiner. 1982. Attributions for Achievement-related Events, Expectancy, and Sentiments: A Study of Success and Failure in Chile and the United States ™, Journal of Cross-Cultural Psychology, 13 (3). 362 - 74.
16. Bogdanowicz, M.S. and E.K. Bailey. 2002. The Value of Knowledge and the Values of the New Knowledge Worker: Generation X in the New Economy ™, Journal of European Industrial Training, 26 (2/3/4). 125 - 29.
17. Bond, M.H. 1996. Chinese Values ™, in M.H. Bond (ed.), The Handbook of Chinese Psychology, pp. 208 - 26. New York: Oxford University Press.
18. Bond, M.H. and K.K. Hwang. 1986. The Social Psychology of Chinese People ™, in M.H. Bond (ed.), The Psychology of the Chinese People, pp. 213 - 66. New York: Oxford University Press.
19. Bozionelos, N. and L. Wang. 2007. An Investigation on the Attitudes of Chinese Workers Towards Individually Based Performance-related Reward Systems ™, International Journal of Human Resource Management, 18 (2). 284 - 302.
20. Brewster, C. 1995. Towards a European Model of Human Resource Management ™, Journal of International Business Studies, 26 (1). 1 - 21.
21. Browning, V. 2006. The Relationship between HRM Practices and Service Behaviour on South African Service Organizations ™, International Journal of Human Resource Management, 17 (7). 1321 - 38.
22. Brutus, S., J. Leslie and D. McDonald. 2001. Cross-Cultural Issues in Multi-Source Feedback ™, in D.W. Bracken, C.W. Timmereck and A.H. Church (eds), The Handbook of Multisource Feedback, pp. 12 - 22. San Francisco, CA: Jossey-Bass.
23. Brutus, S., M. Derayeh, C. Fletcher, C. Bailey, P. Velazquez, K. Shi, C. Simon and V. Labath. 2006. Internationalization of Multi-Source Feedback Systems: A Six-Country Exploratory Analysis of 360-Degree Feedback ™, International Journal of Human Resource Management, 17 (11). 1888 - 1906.
24. Budhwar, P. 2001. Doing Business in India ™, Thunder-bird International Business Review, 43 (4). 549 - 68.
25. Budhwar, P., A. Varma, V. Singh and R. Dhar. 2006. HRM Systems of Indian Call Centres: An Explora-tory Study ™, International journal of Human Resource Management, 17 (5). 881 - 97.
26. Cappelli, P. and R. McElrath. 1992. The Transfer of HRM Practices through Multinationals ™, Paper Presented at the Third Conference of the Bargaining Group, Berkeley, 5-6 March.
27. Cha, J.H. and K.D. Nam. 1985. A Test of Kelley's Cube Theory of Attribution. A Cross-Cultural Replication of McArthur's Study ™, Korean Social Science Journal, 12: 151 - 80.
28. Chiang, F.F.T. and T.A. Birtch. 2007. Examining the Perceived Causes of Successful Employee Performance: An East-West Comparison ™, International Journal of Human Resource Management, 18 (2). 232 - 48.
29. Cole, G. 2002. Personnel and Human Resource Management. London: Contiuum.
30. Connor, P.E. 1992. Decision-Making Participation Patterns: The Role of Organizational Context ™, Academy of Management Journal, 35 (3). 218 - 31.
31. Daft, R. and R. Noe. 2001. Organizational Behaviour. Fort Worth: Harcourt College.
32. David, F.R. 1989. How Companies Define their Mission ™, Long Range Planning, 22 (1). 90 - 97.
33. Debrah, Y. 2001. Human Resource management in Ghana ™, in P.S. Budhwar and Y.A. Debrah (eds), Human Resource Management in Developing Countries, pp. 4 - 5. London: Routledge.
34. Debrah, Y. 2004. HRM in Tanzania ™, in Kamoche et al. (eds), Managing Human Resources in Africa, pp. 69 - 86. London: Routledge.
35. De Bruijn, H. 2002. Performance Management in the Public Sector ™, International Journal of Public Sector Management, 15 (7). 578 - 94.
36. Dunnette, M.D. 1993. My Hammer or Your Hammer? ™ Human Resource Management, 32 (1). 373 - 84. (Pubitemid 127156779)
37. Erten, C., G. Strunk, J. Gonzalez and M. Hilb. 2004. Austria and Switzerland: Small Countries with Large Differences ™, in C. Brewster, W. Mayrhofer and M. Morley (eds), Human Resource Management in Europe: Evidence of Convergence? pp. 95 - 122. Amsterdam: Elsevier.
38. Fletcher, C. and E.L. Perry. 2001. Performance Ap-praisal and Feedback: A Consideration of National Culture and a Review of Contemporary Research and Future Trends ™, in N. Anderson, D.S. Ones, K. Sinangil and C. Viswesvaran (eds), Handbook of Industrial, Work, and Organizational Psychology, pp. 23 - 30. Thousand Oaks, CA: Sage Publications.
39. Fukuyama, F. 1995. Trust: The Social Virtues and the Creation of Prosperity. London: Hamish Hamilton.
40. Furnham, A., C.R. Brewin and H. O'Kelly. 1994. Cognitive Style and Attitudes to Work ™, Human Relations, 47 (12). 1509 - 21.
41. Gabrenya, W.K. and K.K. Hwang. 1996. Chinese Social Interaction: Harmony and Hierarchy on the Good Earth ™, in M.H Bond (ed.), The Handbook of Chinese Psychology, pp. 309 - 21. New York: Oxford University Press.
42. Gannon, M.J. and Associates. 1994. Understanding Global Cultures: Metaphorical Journeys through 17 Countries. Thousand Oaks: Sage.
43. Graham, R.G. and K. Leung. 1987. Management and Motivation in Hong Kong ™, The Hong Kong Manager, 23 (2). 17 - 24.
44. Hansen, M., N. Nohria and T. Tierney. 1999. What's your Strategy for Managing Knowledge? ™, Harvard Business Review, 77 (2). 106.
45. Harris, L. 1999. Performance Pay and Performing for Pay ™, in J. Leopold, L. Harris and T. Watson (eds), Strategic Human Resourcing, pp. 191 - 214. London: FT Management.
46. Hickson, D.J. 1997. Exploring Management Across the World. London: Penguin.
47. Hickson, D.J. and D.S. Pugh. 1995. Management World-wide. Harmondsworth: Penguin.
48. Hofstede, G. 1991. Cultures and Organizations: Software of the Mind. New York: Jossey-Bass.
49. Hofstede, G. 1993. Cultural Constraints in Management Theories ™, Academy of Management Executive, 7 (1). 81 - 94.
50. Horwitz, F.M., C.T. Heng, H.A. Quazi, C. Nonkwelo, D. Roditi and P. van Eck. 2006. Human Resource Strategies for Managing Knowledge Workers: An Afro-Asian Comparative Analysis ™, International Journal of Human Resource, 17 (5). 775 - 811.
51. House, R.J., P.J. Hanges, M. Javidan, P.W. Dorfman and V. Gupta. 2004. Culture Leadership and Organization: The GLOBE Study of 62 Societies. London: Sage.
52. Jackson, T. 2002. The Management of People Across Cultures: Valuing People Differently ™, Human Resource Management, 41 (4). 455 - 75. (Pubitemid 37239359)
53. Johnson, J.H., Jr., F.J. Thumin, C. Kuehl and W.Y. Jiang. 1995. Towards Harmonization: A Cross Cultural Empirical Study Examining Managerial Values of Accountants from Four Countries ™, The Journal of Global Business, 2 (1). 24 - 35.
54. Kamoche, K. 2000. Sociological Paradigms and Human Resource: An African context. Aldershot: Ashgate.
55. Kanungo, R.M. and A.F. Jaeger. 1990. Introduction: The Need for Indigenous Management in Developing Countries ™, in A.M. Jaeger and R.M. Kanungo (eds), Management in Developing Countries, pp. 1 - 23. London: Routledge.
56. Kelley, H. 1973. The Process of Casual Attribution ™, American Psychologist, 28 (2). 107 - 28.
57. Kessler, I. 1993. Performance Pay ™, in K. Sission (ed.), Personnel Management in Britain, 2nd edn, pp. 16 - 23. Oxford: Blackwell.
58. Kubo, I. and A. Saka. 2002. An Inquiry into the Moti-vations of Knowledge Workers in the Japanese Financial Industry ™, Journal of Knowledge Management, 6 (3). 262 - 71.
59. Lafleur, C. 1995. A Participatory Approach to District-level Program Evaluation: The Dynamics of Internal Evaluation ™, in J.B. Cousins and L.M. Earl (eds), Par-ticipatory Evaluation in Education: Studies in Evaluation Use and Organizational Learning, pp. 33 - 54. London: Falmer.
60. Landrine, H. and E.A. Klonoff. 1992. Cultural and Health-related Schemas: A Review Proposal for Interdisciplinary Integration ™, Health Psychology, 11 (2). 267 - 76.
61. Lawler, E.E. 2000. Pay Strategy: New Thinking for the New Millennium ™, Compensation and Benefits Review, 32 (1). 7 - 12.
62. Lawler, E.E. 2002. Pay Strategy for the Next Economy: Lessons from the Dot Com Era ™, World at Work Journal, 11 (1). 6 - 10.
63. Lawler, J.J., H.C. Jain, C.S.V. Ratnam and V. Atmiyanandana 1995. Human Resource Management in Developing Economies: A Comparison of India and Thailand ™, International Journal of Human Resource Management, 6 (2). 391 - 46.
64. Leat, M. and G. El-Kot. 2007. HRM Practices in Egypt: The Influence of National Context? ™ International Journal of Human Resource, 18 (1). 147 - 58.
65. Leslie, J.B., N.D. Gryskiwicz and M.A. Dalton. 1998. Understand Cultural Influences on the 360-Degree Feedback Process ™, in M. London and W. Tornow (eds), Maximizing 360-Degree Feedback: A Process for Individuals and Organizations, pp. 7 - 16. San Francisco, CA: Jossey-Bass.
66. Lindeberg, T., B. Manson and S. Vanhala. 2004. Sweden and Finland: Small Countries with Large Com-panies ™, in C. Brewster, W. Mayrhofer and M. Morley (eds), Human Resource Management in Europe: Evidence of Convergence ?, pp. 279 - 312. Amsterdam: Elsevier.
67. Locke, E.A., G.P. Latham and M. Erez. 1988. The Determinants of Goal Commitment ™, Academy of Man-agement Review, 13 (1). 23 - 39.
68. London, M. and J.W. Smither. 1995. Can Multisource Feedback Change Perceptions of Goal Accomplishment, Self-evaluations, and Performance-related Outcomes? Theory-based Application and Direction for Research ™, Personnel Psychology, 48 (2). 803 - 39. (Pubitemid 126010191)
69. Luo, Y.D. 1997. Partner Selection and Venturing Suc-cess: The Case of Joint Ventures with Firms in the People's Republic of China ™, Organization Science, 8 (6). 648 - 62. (Pubitemid 127493929)
70. Mamman, A. 1998. Waking Up to the Reality of the New Workplace ™, Team Performance Management Journal, 4 (3). 83 - 92.
71. Mamman, A., V. Akuratiyagamage and C. Rees. 2006. Managerial Perceptions of the Role of Human Resource Function in SriLanka: A Comparative Study of Local, Foreignowned and Joint-Venture Companies ™, International Journal of Human Resource Management, 17 (10). 1 - 12.
72. Markus, H.R. and S. Kitayama. 1998. The Cultural Psychology of Personality ™, Journal of Cross-Cultural Psychology, 29 (1). 63 - 87. (Pubitemid 128012299)
73. Markus, H., S. Kitayama and R.J. Heiman. 1996. Culture and Basic Psychological Principles ™, in E.T. Higgins and A.W. Druglanski (eds), Social Psychology: Handbook of Basic Principles, pp. 856 - 913. New York: Guilford.
74. Matsumoto, D. 1994. People: Psychology from a Cultural Perspective. Pacific Grove, CA: Brooks-Cole.
75. Mbigi, L. 2000. Making the African Renaissance Glob-ally Competitive ™, People Dynamics, 18 (11). 16 - 21.
76. Mekonan, M. and A. Mamman. 2003. Human Resource Management in Ethiopia ™, in K. Kamoche, et al. (eds), Human Resource Management In Africa. pp. 103 - 15 London: Routledge.
77. Milliman, J.F. and M.A. Von Glinow. 1990. A Life Cycle Approach to Strategic International Human Re-sources Management in MNCs ™, in B.B. Shaw, J.E. Beck, G.R. Ferris and K.M. Rowland (eds), Research in Personnel and Human Resources Management, Supplement 2, pp. 21 - 36. Greenwich, CN: JAI Press.
78. Morris, M.W. and K. Peng. 1994. Culture and Cause: American and Chinese Attribution for Social and Physical Events ™, Journal of Personality and Social Psychology, 67 (1). 949 - 71.
79. Nzelibe, C.O. 1986. The Evolution of African Manage-ment Thought ™, International Studies of Management and Organization, 16 (2). 6 - 16.
80. Ovadje, F. and A. Ankomah. 2001. Human Resource Management in Nigeria ™, in P. Budhwar and Y. Debrah, HRM in Developing Countries, pp. 21 - 34. London: Routledge.
81. Pollitt, D. 2004. Alliance Unichem Uses 360-Degree Feedback to Improve Performance ™, Human Resource Management International Digest, 12 (2). 27 - 9.
82. Pugh, D.S. and D.J. Hickson. 2002. On Organizational Convergence ™, in M. Warner and P. Joynt (eds), Managing across Cultures: Issues and Perspectives, 2nd edn, pp. 7 - 12. London: Thomson Learning.
83. Ramamoorthy, N. and S.J. Carroll. 1998. Individualism/Collectivism Orientations and Reactions Towards Alternative Human Resource Practices ™, Human Relations, 51 (1). 571 - 88. (Pubitemid 128061956)
84. Roberts, G.E. 1994. Maximizing Performance Ap-praisal Systems Acceptance: Perspectives from Municipal Government Personnel Administrators ™, Public Personnel Management, 23 (3). 525 - 49. (Pubitemid 24796457)
85. Robertson, M. and G. O'Malley Hammersley. 2000. Knowledge Management Practices within a Knowledge-intensive Firm: The Significance of the People Management Dimension ™, Journal of Industrial Training, 24 (2/3/4). 241 - 43.
86. Ross, L.D. 1977. The Influence Psychologist and his Shortcomings: Distortions in the Attribution Process ™, in L. Berkowitz (ed.), Advances in Experimental Social Psychology, Vol. 10, pp. 173 - 220. New York: Random House.
87. Sagie, A. 1994. Participative Decision Making and Per-formance: A Moderator Analysis ™, Journal of Applied Behavioural Science, 30 (2). 227 - 47. (Pubitemid 24816947)
88. Scully, J., S. Kirkpatrick and E. Locke. 1995. Locus of Knowledge as a Determinant of the Affects of Parti-cipation on Performance, Affect, and Perceptions ™, Organizational Behaviour & Human Decision Processes, 61 (1). 276 - 88.
89. Shenkar, O. and M.A.S. Von Glinow. 1994. Paradoxes of Organizational Theory and Research: Using the Case of China to Illustrate National Contingency ™, Management Science, 40 (1). 56 - 71.
90. Shipper, F., R.C. Hoffman and D. Rotondo. 2004. Does the 360 Feedback Process Create Actionable Knowledge Equally across Cultures? ™ Proceedings of the Academy of Management, New Orleans, LA, August.
91. Snape, E., D. Thompson, F. Ka-Ching Ya and T. Redman. 1998. Performance Appraisal and Culture: Practice and Attitudes in Hong Kong and Great Britain ™, International Journal of Human Resource Management, 9 (4). 841 - 61. (Pubitemid 128541716)
92. Starkey, K. 1998. Durkheim and the Limits of Corporate Culture: Whose culture? ™, Journal of Manage-ment Studies, 35 (2). 125 - 36.
93. Staw, B.M. 1980. Rationality and Justification in Organizational Life ™, in B.M. Staw and L.L. Cummings (eds), Research in Organizational Behaviour, Vol. 2, pp. 45 - 80. Greenwich, CT: JAI Press.
94. Stone Romero, E.F. and D.L. Stone. 2002. Cross-Cultural Differences in Response to Feedback: Implications for Individual, Group, and Organizational Effectiveness ™, in G. Ferris (ed.), Research in Personnel and Human Resource Management, Vol. 21: 275 - 331. Greenwich, CT: JAI Press.
95. Sturman, M.C., C.O. Trevor, J.W. Boudreau and B. Gerhart. 2003. Is It Worth It to Win the Talent War? Evaluating the Utility of Performance-based Pay ™, Personnel Psychology, 56 (4). 997 - 1035. (Pubitemid 38042036)
96. Tornow, W.W. 1993. Perceptions or Reality: Is Multi-perspective Measurement a Means or an End? ™ Human Resource Management, 32 (2). 221 - 30. (Pubitemid 127156770)
97. Trompenaars, F. and C. Hampden-Turner. 1997. Riding the Waves of Culture: Understanding Cultural Diversity in Business. London: Sage.
98. Tung, R. 1996. Achieving Business Success in Confucian Societies: The Impact of Guanxi Connections ™, Organizational Dynamics, 24 (3). 54 - 65.
99. Warner, M. 2002. Globalization, Labour Markets and Human Resources in Asia-Pacific Economies: An Overview ™, International Journal of Human Resource Management, 13 (4). 384 - 98.
100. Westphal, J.D. and E.J. Zajac. 1994. Substance and Symbolism in CEOs ™ Long-term Incentive Plans™, Administrative Science Quarterly, 39 (2). 367 - 90.
101. Westphal, J.D. and E.J. Zajac. 2001. Decoupling Policy from Practice: The Case of Stock Repurchase Programs ™, Administrative Science Quarterly, 46 (2). 202 - 28. (Pubitemid 33341087)
102. Whitley, R. 1994. European Business Systems: Firms and Markets in their National Contexts. London: Sage Publications.
103. Wholey, J. 1999. Performance-based Management: Re-sponding to the Challenges ™, Public Productivity & Management Review, 22 (2). 288 - 307.
104. Wholey, J. 2000. Making Results Count in Public and Nonprofits Organizations: Balancing Performance with Other Values ™, Paper Presented at the Symposium of the American Society for Public Administration, Centre for Accountability and Performance, Washington DC, February.
105. Woldu, H.G., P.S. Budhwar and C. Parkes. 2006. A Cross-National Comparison Cultural Value Orientations of Indian, Polish, Russian and American Em-ployees ™, International Journal of Human Resource Management, 17 (6). 1076 - 94.
106. Zajac, E.J. and J.D. Westphal. 1995. Accounting for the Explanations of CEO Compensation: Substance and Symbolism ™, Administrative Science Quarterly, 40 (2). 238 - 308.