-
1
-
-
55349104485
-
-
available at
-
AIMC: 2007, 'Navegantes en la Red', available at http://www.aimc.es
-
(2007)
Navegantes en la Red
-
-
-
3
-
-
0141447461
-
Consumer Reactions to Unethical Service Recovery
-
E. C. Alexander 2002 Consumer Reactions to Unethical Service Recovery Journal of Business Ethics 36 223 237
-
(2002)
Journal of Business Ethics
, vol.36
, pp. 223-237
-
-
Alexander, E.C.1
-
4
-
-
0031138590
-
Identifying Ethical Problems Confronting Small Retail Buyers during the Merchandise Buying Process
-
7
-
J. J. Arbuthnot 1997 Identifying Ethical Problems Confronting Small Retail Buyers During the Merchandise Buying Process Journal of Business Ethics 16 7 745 755
-
(1997)
Journal of Business Ethics
, vol.16
, pp. 745-755
-
-
Arbuthnot, J.J.1
-
5
-
-
33748705940
-
Marketing Dataveillance and Digital Privacy: Using Theories of Justice to Understand Consumers' Online Privacy Concerns
-
2
-
L. Ashworth C. Free 2006 Marketing Dataveillance and Digital Privacy: Using Theories of Justice to Understand Consumers' Online Privacy Concerns Journal of Business Ethics 67 2 107 123
-
(2006)
Journal of Business Ethics
, vol.67
, pp. 107-123
-
-
Ashworth, L.1
Free, C.2
-
7
-
-
0242320224
-
Consumer Attitudes Towards Multi-Channel Retailers' Web-Sites: The Role of Involvement, Brand Attitude, Internet Knowledge and Visit Duration
-
2
-
G. Balabanis N. L. Reynolds 2001 Consumer Attitudes Towards Multi-Channel Retailers' Web-Sites: The Role of Involvement, Brand Attitude, Internet Knowledge and Visit Duration Journal of Business Strategies 18 2 105 131
-
(2001)
Journal of Business Strategies
, vol.18
, pp. 105-131
-
-
Balabanis, G.1
Reynolds, N.L.2
-
9
-
-
27144550225
-
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? a Large-Scale Exploratory Empirical Study
-
Y. Bart V. Shankar F. Sultan G. L. Urban 2005 Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study Journal of Marketing 69 133 152
-
(2005)
Journal of Marketing
, vol.69
, pp. 133-152
-
-
Bart, Y.1
Shankar, V.2
Sultan, F.3
Urban, G.L.4
-
10
-
-
0001815797
-
A Model for Ethics in Marketing
-
R. Bartels 1967 A Model for Ethics in Marketing Journal of Marketing 31 20 26
-
(1967)
Journal of Marketing
, vol.31
, pp. 20-26
-
-
Bartels, R.1
-
11
-
-
33744535216
-
ETransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping
-
7
-
H. H. Bauer T. Falk M. Hammerschmidt 2006 eTransQual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping Journal of Business Research 59 7 866 875
-
(2006)
Journal of Business Research
, vol.59
, pp. 866-875
-
-
Bauer, H.H.1
Falk, T.2
Hammerschmidt, M.3
-
14
-
-
0346671034
-
Application of the Unfairness Doctrine to Marketing Communications on the Internet
-
R. F. Beltramini 2003 Application of the Unfairness Doctrine to Marketing Communications on the Internet Journal of Business Ethics 42 393 400
-
(2003)
Journal of Business Ethics
, vol.42
, pp. 393-400
-
-
Beltramini, R.F.1
-
16
-
-
4644330986
-
The Diagnostic Role of Signals in the Context of Perceived Risks in Online Shopping: Do Signals Matter More on the Web
-
D. Biswas A. Biswas 2004 The Diagnostic Role of Signals in the Context of Perceived Risks in Online Shopping: Do Signals Matter More on the Web Journal of Interactive Marketing 18 30 45
-
(2004)
Journal of Interactive Marketing
, vol.18
, pp. 30-45
-
-
Biswas, D.1
Biswas, A.2
-
17
-
-
15844383510
-
Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context
-
2
-
T. J. Brown T. E. Barry P. A. Dacin R. F. Gunst 2005 Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context Journal of the Academy of Marketing Science 33 2 123 138
-
(2005)
Journal of the Academy of Marketing Science
, vol.33
, pp. 123-138
-
-
Brown, T.J.1
Barry, T.E.2
Dacin, P.A.3
Gunst, R.F.4
-
18
-
-
0000773696
-
Business Students' Ethical Perceptions of Retail Situations: A Microcultural Comparison
-
D. J. Burns J. K. Fawcett J. Lanasa 1994 Business Students' Ethical Perceptions of Retail Situations: A Microcultural Comparison Journal of Business Ethics 13 667 679
-
(1994)
Journal of Business Ethics
, vol.13
, pp. 667-679
-
-
Burns, D.J.1
Fawcett, J.K.2
Lanasa, J.3
-
19
-
-
0000728591
-
An Assessment of the Mall Intercept as a Data Collection Method
-
A. J. Bush J. F. Hair 1985 An Assessment of the Mall Intercept as a Data Collection Method Journal of Marking Research 22 158 167
-
(1985)
Journal of Marking Research
, vol.22
, pp. 158-167
-
-
Bush, A.J.1
Hair, J.F.2
-
20
-
-
0034134575
-
Ethics and Marketing on the Internet: Practitioners' Perceptions of Societal, Industry and Company Concerns
-
V. S. Bush B. T. Venable A. J. Bush 2000 Ethics and Marketing on the Internet: Practitioners' Perceptions of Societal, Industry and Company Concerns Journal of Business Ethics 23 237 248
-
(2000)
Journal of Business Ethics
, vol.23
, pp. 237-248
-
-
Bush, V.S.1
Venable, B.T.2
Bush, A.J.3
-
23
-
-
0141447415
-
Electronic Monitoring and Privacy Issues in Business-Marketing: The Ethics of the DoubleClick Experience
-
4
-
D. Charters 2002 Electronic Monitoring and Privacy Issues in Business-Marketing: The Ethics of the DoubleClick Experience Journal of Business Ethics 35 4 243 254
-
(2002)
Journal of Business Ethics
, vol.35
, pp. 243-254
-
-
Charters, D.1
-
24
-
-
2342588166
-
What Consumers Know and What They Do: An Investigation of Consumer Knowledge, Awareness, and Use of Privacy Protection Strategies
-
C. J. Dommeyer B. L. Gross 2003 What Consumers Know and What They Do: An Investigation of Consumer Knowledge, Awareness, and Use of Privacy Protection Strategies Journal of Interactive Marketing 17 34 51
-
(2003)
Journal of Interactive Marketing
, vol.17
, pp. 34-51
-
-
Dommeyer, C.J.1
Gross, B.L.2
-
26
-
-
55349120853
-
Global Online Retailing
-
New Cork: Ernst & Young LLP
-
Ernst & Young Special Report: 2000, Global Online Retailing, New Cork: Ernst & Young LLP
-
(2000)
Ernst & Young Special Report
-
-
-
28
-
-
0000009769
-
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
-
C. Fornell D. F. Larcker 1981 Evaluating Structural Equation Models with Unobservable Variables and Measurement Error Journal of Marketing Research 28 39 50
-
(1981)
Journal of Marketing Research
, vol.28
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
31
-
-
0034226904
-
Perils of Internet Fraud: An Empirical Investigation of Deception and Trust with Experienced Internet Consumers
-
4
-
S. Grazioli S. Jarvenpaa 2000 Perils of Internet Fraud: An Empirical Investigation of Deception and Trust with Experienced Internet Consumers IEEE transactions on Systems, Man, and Cybernetics 30 4 395 410
-
(2000)
IEEE Transactions on Systems, Man, and Cybernetics
, vol.30
, pp. 395-410
-
-
Grazioli, S.1
Jarvenpaa, S.2
-
32
-
-
55349113231
-
Dealing with New Ethical Issues on the Internet
-
6
-
G. M. Gregory 2007 Dealing with New Ethical Issues on the Internet Information Today 24 6 36
-
(2007)
Information Today
, vol.24
, pp. 36
-
-
Gregory, G.M.1
-
33
-
-
21344487054
-
Ethical and Legal Foundations of Relational Marketing Exchanges
-
4
-
G. T. Gundlach P. E. Murphy 1993 Ethical and Legal Foundations of Relational Marketing Exchanges Journal of Marketing 57 4 35 46
-
(1993)
Journal of Marketing
, vol.57
, pp. 35-46
-
-
Gundlach, G.T.1
Murphy, P.E.2
-
34
-
-
84992999780
-
Factors Influencing Consumer Perceptions of Brand Trust Online
-
5
-
H-Y. Ha 2004 Factors Influencing Consumer Perceptions of Brand Trust Online Journal of Product & Brand Management 13 5 329 342
-
(2004)
Journal of Product & Brand Management
, vol.13
, pp. 329-342
-
-
Ha, H.-Y.1
-
36
-
-
84992831489
-
The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment as Potential Antecedents
-
August
-
L. J. Harrison-Walker 2001 The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment as Potential Antecedents Journal of Service Research 4 August 60 75
-
(2001)
Journal of Service Research
, vol.4
, pp. 60-75
-
-
Harrison-Walker, L.J.1
-
38
-
-
0242424963
-
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
-
C. B. Jarvis S. B. Mackenzie P. M. Podsakoff 2003 A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research Journal of Consumer Research 30 199 218
-
(2003)
Journal of Consumer Research
, vol.30
, pp. 199-218
-
-
Jarvis, C.B.1
MacKenzie, S.B.2
Podsakoff, P.M.3
-
41
-
-
55349144150
-
Spyware and Data Security Bills Advance
-
2
-
B. Kelley 2007 Spyware and Data Security Bills Advance Journal of Internet Law 11 2 25 28
-
(2007)
Journal of Internet Law
, vol.11
, pp. 25-28
-
-
Kelley, B.1
-
42
-
-
33846260847
-
Signals of Trustworthiness in E-Commerce: Consumer Understanding of Third-Party Assurance Seals
-
4
-
K. M. Kimery M. McCord 2006 Signals of Trustworthiness in E-Commerce: Consumer Understanding of Third-Party Assurance Seals Journal of Electronic Commerce in Organizations 4 4 52 74
-
(2006)
Journal of Electronic Commerce in Organizations
, vol.4
, pp. 52-74
-
-
Kimery, K.M.1
McCord, M.2
-
46
-
-
24144480514
-
Lemons on the Web: A Signalling Approach to the Problem of Trust in Internet Commerce
-
B-C. Lee L. Ang C. Dubelaar 2005 Lemons on the Web: A Signalling Approach to the Problem of Trust in Internet Commerce Journal of Economic Psychology 26 607 623
-
(2005)
Journal of Economic Psychology
, vol.26
, pp. 607-623
-
-
Lee, B.-C.1
Ang, L.2
Dubelaar, C.3
-
47
-
-
0042916286
-
E-Retailing Versus Physical Retailing: A Theoretical Model and Empirical Test of Consumer Choice
-
11
-
K. S. Lee S. J. Tan 2003 E-Retailing Versus Physical Retailing: A Theoretical Model and Empirical Test of Consumer Choice Journal of Business Research 56 11 877 885
-
(2003)
Journal of Business Research
, vol.56
, pp. 877-885
-
-
Lee, K.S.1
Tan, S.J.2
-
51
-
-
0034384929
-
Internet Privacy and Security: An Examination of Online Retailer Disclosures
-
spring
-
A. D. Miyazaki A. Fernandez 2000 Internet Privacy and Security: An Examination of Online Retailer Disclosures Journal of Public Policy & Marketing 19 spring 54 61
-
(2000)
Journal of Public Policy & Marketing
, vol.19
, pp. 54-61
-
-
Miyazaki, A.D.1
Fernandez, A.2
-
52
-
-
0035587412
-
Consumer Perceptions of Privacy and Security Risk for Online Shopping
-
1
-
A. D. Miyazaki A. Fernandez 2001 Consumer Perceptions of Privacy and Security Risk for Online Shopping Journal of Consumer Affairs 35 1 27 44
-
(2001)
Journal of Consumer Affairs
, vol.35
, pp. 27-44
-
-
Miyazaki, A.D.1
Fernandez, A.2
-
53
-
-
0142023237
-
Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
-
4
-
M. Montoya-Weiss G. B. Voss D. Grewal 2003 Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider Journal of the Academy of Marketing Science 31 4 448 458
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, pp. 448-458
-
-
Montoya-Weiss, M.1
Voss, G.B.2
Grewal, D.3
-
55
-
-
0000853415
-
Retail Store Managers' and Students' Perceptions of Ethical Retail Practices: A Comparative and Longitudinal Analysis (1976-1986)
-
D. G. Norris J. B. Gifford 1988 Retail Store Managers' and Students' Perceptions of Ethical Retail Practices: A Comparative and Longitudinal Analysis (1976-1986) Journal of Business Ethics 7 515 524
-
(1988)
Journal of Business Ethics
, vol.7
, pp. 515-524
-
-
Norris, D.G.1
Gifford, J.B.2
-
56
-
-
21644485821
-
Pop-Ups, Cookies, and Spam: Toward a Deeper Analysis of the Ethical Significance of Internet Marketing Practices
-
D. E. Palmer 2005 Pop-Ups, Cookies, and Spam: Toward a Deeper Analysis of the Ethical Significance of Internet Marketing Practices Journal of Business Ethics 58 271 280
-
(2005)
Journal of Business Ethics
, vol.58
, pp. 271-280
-
-
Palmer, D.E.1
-
58
-
-
40949158702
-
Using Information Technology Ethically: New Dimensions in the Age of the Internet
-
1
-
S. Phukan 2005 Using Information Technology Ethically: New Dimensions in the Age of the Internet The Business Review, Cambridge 4 1 234 239
-
(2005)
The Business Review, Cambridge
, vol.4
, pp. 234-239
-
-
Phukan, S.1
-
59
-
-
29144470424
-
A Typology of Communicative Strategies in Online Privacy Policies: Ethics, Power and Informed Consent
-
I. Pollach 2005 A Typology of Communicative Strategies in Online Privacy Policies: Ethics, Power and Informed Consent Journal of Business Ethics 62 221 235
-
(2005)
Journal of Business Ethics
, vol.62
, pp. 221-235
-
-
Pollach, I.1
-
62
-
-
18944381096
-
The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry
-
S. Román 2003 The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry Journal of Marketing Management 19 915 949
-
(2003)
Journal of Marketing Management
, vol.19
, pp. 915-949
-
-
Román, S.1
-
63
-
-
33947428881
-
The Ethics of Online Retailing: A Scale Development and Validation from the Consumers' Perspective
-
2
-
S. Román 2007 The Ethics of Online Retailing: A Scale Development and Validation from the Consumers' Perspective Journal of Business Ethics 72 2 131 148
-
(2007)
Journal of Business Ethics
, vol.72
, pp. 131-148
-
-
Román, S.1
-
64
-
-
11244306756
-
Relationship Outcomes of Perceived Ethical Sales Behavior: The Customer's Perspective
-
4
-
S. Román S. Ruiz 2005 Relationship Outcomes of Perceived Ethical Sales Behavior: The Customer's Perspective Journal of Business Research 58 4 439 445
-
(2005)
Journal of Business Research
, vol.58
, pp. 439-445
-
-
Román, S.1
Ruiz, S.2
-
65
-
-
0141782306
-
Ethics on the Web: Applying Moral Decision-Making to the New Media
-
L. M. Sama V. Shoaf 2002 Ethics on the Web: Applying Moral Decision-Making to the New Media Journal of Business Ethics 36 93 103
-
(2002)
Journal of Business Ethics
, vol.36
, pp. 93-103
-
-
Sama, L.M.1
Shoaf, V.2
-
69
-
-
0346969731
-
Consumer Privacy and the Internet in Europe: A View from Germany
-
T. Singh M. E. Hill 2003 Consumer Privacy and the Internet in Europe: A View from Germany Journal of Consumer Marketing 20 634 651
-
(2003)
Journal of Consumer Marketing
, vol.20
, pp. 634-651
-
-
Singh, T.1
Hill, M.E.2
-
70
-
-
24644516223
-
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
-
1
-
J. Singh D. Sirdeshmukh 2000 Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments Journal of the Academy of Marketing Science 28 1 150 167
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, pp. 150-167
-
-
Singh, J.1
Sirdeshmukh, D.2
-
75
-
-
0038509087
-
The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased: Does Age of the Relationship Matter?
-
3
-
P. C. Verhoef P. H. Franses J. Hoekstra 2002 The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased: Does Age of the Relationship Matter? Journal of the Academy of Marketing Science 30 3 202 216
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, pp. 202-216
-
-
Verhoef, P.C.1
Franses, P.H.2
Hoekstra, J.3
-
76
-
-
55349092016
-
Security Concerns Cloud Online Shopping
-
December 5
-
Vijayan J.: 2005 Security Concerns Cloud Online Shopping. Computerworld, December 5, 39(49), 8
-
(2005)
Computerworld
, vol.39
, Issue.49
, pp. 8
-
-
Vijayan, J.1
-
79
-
-
0001396154
-
Exploring the Structure of Ethical Attributions as a Component of the Consumer Decision Model: The Vicarious Versus Personal Perspective
-
4
-
J. Whalen R. E. Pitts J. K. Wong 1991 Exploring the Structure of Ethical Attributions as a Component of the Consumer Decision Model: The Vicarious Versus Personal Perspective Journal of Business Ethics 10 4 285 293
-
(1991)
Journal of Business Ethics
, vol.10
, pp. 285-293
-
-
Whalen, J.1
Pitts, R.E.2
Wong, J.K.3
-
80
-
-
84990374966
-
Climbing the Commitment Ladder: The Role of Expectations Disconfirmation on Customers' Behavioral Intentions
-
3
-
S. White B. Schneider 2000 Climbing the Commitment Ladder: The Role of Expectations Disconfirmation on Customers' Behavioral Intentions Journal of Service Research 2 3 240 253
-
(2000)
Journal of Service Research
, vol.2
, pp. 240-253
-
-
White, S.1
Schneider, B.2
-
81
-
-
0038119511
-
ETailQ: Dimensionalizing, Measuring and Predicting etail Quality
-
M. Wolfinbarger M. C. Gilly 2003 eTailQ: Dimensionalizing, Measuring and Predicting etail Quality Journal of Retailing 79 183 198
-
(2003)
Journal of Retailing
, vol.79
, pp. 183-198
-
-
Wolfinbarger, M.1
Gilly, M.C.2
-
83
-
-
0003801222
-
-
Working Paper, Report No.00-1 15, Marketing Science Institute, Cambridge, MA
-
Zeithaml, V. A., A. Parasuraman and A. Malhotra: 2000, 'A Conceptual Framework for Understanding e-Service Quality: Implications for Future Research and Managerial Practice', Working Paper, Report No.00-1 15, Marketing Science Institute, Cambridge, MA
-
(2000)
A Conceptual Framework for Understanding E-Service Quality: Implications for Future Research and Managerial Practice
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
|