Consumer reactions to unethical service recovery

Journal of Business Ethics

Volumn 36, Issue 3, 2002, Pages 223-237

  Alexander, Elizabeth C ^a  

^a MARSHALL UNIVERSITY   (United States)

Author keywords

Equity theory; Ethics; Service failure; Service recovery; Services

Indexed keywords

EID: 0141447461     PISSN: 01674544     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1014086327876     Document Type: Review

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