메뉴 건너뛰기




Volumn 13, Issue 5, 2004, Pages 329-342

Factors influencing consumer perceptions of brand trust online

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84992999780     PISSN: 10610421     EISSN: None     Source Type: Journal    
DOI: 10.1108/10610420410554412     Document Type: Article
Times cited : (276)

References (96)
  • 1
    • 0030528926 scopus 로고    scopus 로고
    • Measuring brand equity across products and markets
    • Aaker, D.A. (1996), “Measuring brand equity across products and markets”, California, Management Review, Vol. 38, pp. 102-120.
    • (1996) California, Management Review , vol.38 , pp. 102-120
    • Aaker, D.A.1
  • 4
    • 84986135443 scopus 로고    scopus 로고
    • How much of brand equity is explained by trust?
    • Ambler, T. (1997), “How much of brand equity is explained by trust?”, Management Decision, Vol. 35 No. 4, pp. 283-292.
    • (1997) Management Decision , vol.35 , Issue.4 , pp. 283-292
    • Ambler, T.1
  • 5
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: a review and recommend two-step approach
    • Anderson, J.C. and Gerbing, D.W. (1988), “Structural equation modeling in practice: a review and recommend two-step approach”, Psychological Bulletin, Vol. 103, pp. 411-423.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 0038809580 scopus 로고    scopus 로고
    • Small Waters Corporation Chicago, IL
    • Arbuckle, J. (1999), AMOS 4.0 User's Guide, Small Waters Corporation, Chicago, IL.
    • (1999) AMOS 4.0 User's Guide
    • Arbuckle, J.1
  • 7
    • 0003464939 scopus 로고    scopus 로고
    • Some attitudinal predictors of home-shopping through the Internet
    • Balabanis, G. and Vassileiou, S. (1999), “Some attitudinal predictors of home-shopping through the Internet”, Journal of Marketing management, Vol. 15, pp. 361-385.
    • (1999) Journal of Marketing management , vol.15 , pp. 361-385
    • Balabanis, G.1    Vassileiou, S.2
  • 8
    • 0004362196 scopus 로고
    • The qualitative dimension of brand equity
    • Blackston, M. (1995), “The qualitative dimension of brand equity”, Journal of Advertising Research, Vol. 35, pp. RC2-RC7.
    • (1995) Journal of Advertising Research , vol.35 , pp. RC2-RC7
    • Blackston, M.1
  • 10
    • 0012744422 scopus 로고
    • Word-of-mouth effects on short-term and long-term product judgment
    • Bone, P.F. (1995), “Word-of-mouth effects on short-term and long-term product judgment”, Journal of Business Research, Vol. 32, pp. 213-223.
    • (1995) Journal of Business Research , vol.32 , pp. 213-223
    • Bone, P.F.1
  • 11
    • 0343918001 scopus 로고
    • Value managed relationships: the key to customer retention and profitability
    • Buchanan, R.W.T. and Gillies, C.S. (1990), “Value managed relationships: the key to customer retention and profitability”, European Management Journal, Vol. 8, pp. 523-526.
    • (1990) European Management Journal , vol.8 , pp. 523-526
    • Buchanan, R.W.T.1    Gillies, C.S.2
  • 12
    • 0035590133 scopus 로고    scopus 로고
    • The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty
    • Chaudhuri, A. and Holbrook, M.B. (2001), “The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty”, Journal of Marketing, Vol. 65, pp. 81-93.
    • (2001) Journal of Marketing , vol.65 , pp. 81-93
    • Chaudhuri, A.1    Holbrook, M.B.2
  • 13
    • 0009948171 scopus 로고    scopus 로고
    • The eCommerce trust study
    • Cheskin Research and Studio Archetype / Sapient January
    • Cheskin Research and Studio Archetype / Sapient (1999), “The eCommerce trust study”, January, pp. 1-33.
    • (1999) , pp. 1-33
  • 14
    • 0001626521 scopus 로고    scopus 로고
    • Toward an understanding of loyalty: the moderating role of trust
    • Chow, S. and Holden, R. (1997), “Toward an understanding of loyalty: the moderating role of trust”, Journal of Management Issues, Vol. 9, pp. 275-298.
    • (1997) Journal of Management Issues , vol.9 , pp. 275-298
    • Chow, S.1    Holden, R.2
  • 16
    • 43449126322 scopus 로고    scopus 로고
    • Interactivity and revisits to Web sites: a theoretical framework
    • RITIM working paper, available at: www. Ritim.cba.uri.edu/wp/.
    • Dholakia, R.R., Zhao, M., Dholakia, N. and Fortin, D.R. (2000), “Interactivity and revisits to Web sites: a theoretical framework”, RITIM working paper, available at: www. Ritim.cba.uri.edu/wp/.
    • (2000)
    • Dholakia, R.R.1    Zhao, M.2    Dholakia, N.3    Fortin, D.R.4
  • 18
    • 0001998474 scopus 로고
    • A consumer complaint framework with resulting strategies
    • Dolinsky, A.L. (1994), “A consumer complaint framework with resulting strategies”, Journal of Services Marketing, Vol. 8, pp. 27-39.
    • (1994) Journal of Services Marketing , vol.8 , pp. 27-39
    • Dolinsky, A.L.1
  • 19
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney, M.P. and Cannon, J.P. (1997), “An examination of the nature of trust in buyer-seller relationships”, Journal of Marketing, Vol. 61, pp. 35-51.
    • (1997) Journal of Marketing , vol.61 , pp. 35-51
    • Doney, M.P.1    Cannon, J.P.2
  • 21
    • 0032391195 scopus 로고    scopus 로고
    • A communication-based marketing model for managing relationships
    • Duncan, T. and Moriarty, S.E. (1998), “A communication-based marketing model for managing relationships”, Journal of Marketing, Vol. 62, pp. 1-13.
    • (1998) Journal of Marketing , vol.62 , pp. 1-13
    • Duncan, T.1    Moriarty, S.E.2
  • 22
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer, F.R., Schurr, P.H. and Oh, S. (1987), “Developing buyer-seller relationships”, Journal of Marketing, Vol. 5, pp. 11-27.
    • (1987) Journal of Marketing , vol.5 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 23
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: developing relationship theory in consumer research
    • Fournier, S. (1998), “Consumers and their brands: developing relationship theory in consumer research”, Journal of Consumer Research, Vol. 24, pp. 343-373.
    • (1998) Journal of Consumer Research , vol.24 , pp. 343-373
    • Fournier, S.1
  • 24
    • 0031521523 scopus 로고    scopus 로고
    • Reviving brand loyalty: a reconceptualization within the framework of consumer-brand relationships
    • Fournier, S. and Yao, J. (1997), “Reviving brand loyalty: a reconceptualization within the framework of consumer-brand relationships”, International Journal of Research in Marketing, Vol. 14, pp. 451-472.
    • (1997) International Journal of Research in Marketing , vol.14 , pp. 451-472
    • Fournier, S.1    Yao, J.2
  • 25
    • 0040621686 scopus 로고    scopus 로고
    • Online relationships and the consumer's right to privacy
    • Franzak, F., Pitta, D. and Fritsche, S. (2001), “Online relationships and the consumer's right to privacy”, Journal of Consumer Marketing, Vol. 18, pp. 631-641.
    • (2001) Journal of Consumer Marketing , vol.18 , pp. 631-641
    • Franzak, F.1    Pitta, D.2    Fritsche, S.3
  • 26
    • 84992945028 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • Ganesan, S. (1994), “Determinants of long-term orientation in buyer-seller relationships”, Journal of marketing, Vol. 58, pp. 1-19.
    • (1994) Journal of marketing , vol.58 , pp. 1-19
    • Ganesan, S.1
  • 27
    • 0033423162 scopus 로고    scopus 로고
    • The different role of satisfaction, trust, and commitment in customer relationships
    • Garbarino, E. and Johnson, M.S. (1999), “The different role of satisfaction, trust, and commitment in customer relationships”, Journal of Marketing, Vol. 63, pp. 70-87.
    • (1999) Journal of Marketing , vol.63 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 28
    • 0004125044 scopus 로고
    • W.B. Saunders Company Philadelphia, PA
    • Gorsuch, L.R. (1974), Factor Analysis, W.B. Saunders Company, Philadelphia, PA.
    • (1974) Factor Analysis
    • Gorsuch, L.R.1
  • 29
    • 34548543955 scopus 로고    scopus 로고
    • The trust concept in the brand-consumers relationship
    • Ed. BeraÂcs, J. Ed. Bauer, A. Ed. Simon, J. EMAC Proceedings Annual Conference
    • Gurviez, P. (1996), “The trust concept in the brand-consumers relationship”, in Ed. BeraÂcs, J., Ed. Bauer, A. and Ed. Simon, J. (Eds), EMAC Proceedings Annual Conference, European Marketing Academy, Budapest, pp. 559-574.
    • (1996) , pp. 559-574
    • Gurviez, P.1
  • 30
    • 3042553732 scopus 로고    scopus 로고
    • The effects of consumer risk perception on pre-purchase information in online auction: brand, word of mouth, and customized information
    • Ha, H.-Y. (2002), “The effects of consumer risk perception on pre-purchase information in online auction: brand, word of mouth, and customized information”, Journal of Computer-Mediated Communication, Vol. 8.
    • (2002) Journal of Computer-Mediated Communication , pp. 8
    • Ha, H.-Y.1
  • 31
    • 84986076325 scopus 로고    scopus 로고
    • E-complaining: a content analysis of an Internet complaint forums
    • Harrison-Walker, L.J. (2001), “E-complaining: a content analysis of an Internet complaint forums”, Journal of Services Marketing, Vol. 15, pp. 397-412.
    • (2001) Journal of Services Marketing , vol.15 , pp. 397-412
    • Harrison-Walker, L.J.1
  • 32
    • 29244436782 scopus 로고
    • My brand the hero? A semiotic analysis of the customer-brand relationship
    • Ed. Bergadaa, Á.M. EMAC Proceedings Annual Conference
    • Heilbrunn, B. (1995), “My brand the hero? A semiotic analysis of the customer-brand relationship”, in Ed. Bergadaa, Á.M. (Ed.), EMAC Proceedings Annual Conference, European, Marketing Academy, Paris, pp. 451-471.
    • (1995) , pp. 451-471
    • Heilbrunn, B.1
  • 33
    • 0001559313 scopus 로고
    • Effects of word-of-mouth and product-attitude information on persuasion: an accessibility-diagnosticity perspective
    • Herr, P.M., Kardes, F.R. and Kim, J. (1991), “Effects of word-of-mouth and product-attitude information on persuasion: an accessibility-diagnosticity perspective”, Journal of Consumer Research, Vol. 17, pp. 454-462.
    • (1991) Journal of Consumer Research , vol.17 , pp. 454-462
    • Herr, P.M.1    Kardes, F.R.2    Kim, J.3
  • 34
    • 0030487126 scopus 로고    scopus 로고
    • Marketing in hypermedia computer-mediated environments: conceptual foundations
    • Hoffman, L.D. and Novak, T.P. (1996), “Marketing in hypermedia computer-mediated environments: conceptual foundations”, Journal of Marketing, Vol. 60, pp. 50-68.
    • (1996) Journal of Marketing , vol.60 , pp. 50-68
    • Hoffman, L.D.1    Novak, T.P.2
  • 35
    • 84992949918 scopus 로고    scopus 로고
    • Information privacy in the marketplace: implications for the commercial uses of anonymity on the Web
    • Project 2000 working paper, Vanderbilt University, November.
    • Hoffman, L.D., Novak, T.P. and Peralta, M.A. (1997), “Information privacy in the marketplace: implications for the commercial uses of anonymity on the Web”, Project 2000 working paper, Vanderbilt University, November.
    • (1997)
    • Hoffman, L.D.1    Novak, T.P.2    Peralta, M.A.3
  • 36
    • 0042179546 scopus 로고    scopus 로고
    • Building consumer trust in online environment: the case for information privacy
    • Project 2000 working paper, Vanderbilt University, TN.
    • Hoffman, L.D., Novak, T.P. and Peralca, M. (1998), “Building consumer trust in online environment: the case for information privacy”, Project 2000 working paper, Vanderbilt University, TN.
    • (1998)
    • Hoffman, L.D.1    Novak, T.P.2    Peralca, M.3
  • 38
    • 0000188629 scopus 로고
    • Effects of brand awareness on choice for a common, repeat-purchase product
    • Hoyer, D.W. and Brown, S.P. (1990), “Effects of brand awareness on choice for a common, repeat-purchase product”, Journal of Consumer Research, Vol. 17, pp. 141-148.
    • (1990) Journal of Consumer Research , vol.17 , pp. 141-148
    • Hoyer, D.W.1    Brown, S.P.2
  • 39
    • 18044402749 scopus 로고    scopus 로고
    • The effects of brand associations on the consumer response
    • Iglesias, V., Belen, A.D.I. and Vazquez, R. (2001), “The effects of brand associations on the consumer response”, Journal of Consumer Marketing, Vol. 18, pp. 410-425.
    • (2001) Journal of Consumer Marketing , vol.18 , pp. 410-425
    • Iglesias, V.1    Belen, A.D.I.2    Vazquez, R.3
  • 43
    • 84992968033 scopus 로고    scopus 로고
    • Kania, D. (2001), BRANDING.COM, NIC, Chicago, IL.
    • (2001)
    • Kania, D.1
  • 44
    • 0032678626 scopus 로고    scopus 로고
    • The value of internet commerce to the Customer
    • Keeney, L.R. (1999), “The value of internet commerce to the Customer”, Management Science, Vol. 45, pp. 533-542.
    • (1999) Management Science , vol.45 , pp. 533-542
    • Keeney, L.R.1
  • 46
    • 0031500207 scopus 로고    scopus 로고
    • Vividness effects: a resource-matching perspective
    • Keller, P.A. and Block, L.G. (1997), “Vividness effects: a resource-matching perspective”, Journal of Consumer Research, Vol. 24, pp. 295-304.
    • (1997) Journal of Consumer Research , vol.24 , pp. 295-304
    • Keller, P.A.1    Block, L.G.2
  • 48
    • 21344492713 scopus 로고
    • Competitive interference effects in consumer memory for advertising: the role of brand familiarity
    • Kent, R.J. and Allen, C.T. (1994), “Competitive interference effects in consumer memory for advertising: the role of brand familiarity”, Journal of Marketing, Vol. 58, pp. 97-105.
    • (1994) Journal of Marketing , vol.58 , pp. 97-105
    • Kent, R.J.1    Allen, C.T.2
  • 50
    • 0002179878 scopus 로고    scopus 로고
    • Flaming, complaining, abstaining: how online users respond to privacy concerns
    • Kim, S. and Hoy, M.G. (1999), “Flaming, complaining, abstaining: how online users respond to privacy concerns”, Journal of Advertising, Vol. 28, pp. 37-51.
    • (1999) Journal of Advertising , vol.28 , pp. 37-51
    • Kim, S.1    Hoy, M.G.2
  • 51
    • 0039002800 scopus 로고    scopus 로고
    • A comprehensive analysis of permission marketing
    • available
    • Krishnamurthy, S. (2001), “A comprehensive analysis of permission marketing”, Journal of Computer-mediated Communication, Vol. 2, available at: www.ascusc.org/jcmc.
    • (2001) Journal of Computer-mediated Communication , vol.2
    • Krishnamurthy, S.1
  • 53
    • 0013426170 scopus 로고    scopus 로고
    • Characteristics of virtual experience in electronic commerce: a protocol analysis
    • Li, H., Daugherty, T. and Biocca, F. (2001), “Characteristics of virtual experience in electronic commerce: a protocol analysis”, Journal of Interactive Marketing, Vol. 15, pp. 13-30.
    • (2001) Journal of Interactive Marketing , vol.15 , pp. 13-30
    • Li, H.1    Daugherty, T.2    Biocca, F.3
  • 54
    • 0040669514 scopus 로고    scopus 로고
    • Impact of 3D advertising on product knowledge, brand attitude, and purchase intention: the mediating role of presence
    • Li, H., Daugherty, T. and Biocca, F. (2002), “Impact of 3D advertising on product knowledge, brand attitude, and purchase intention: the mediating role of presence”, Journal of Advertising, Vol. 31, pp. 43-58.
    • (2002) Journal of Advertising , vol.31 , pp. 43-58
    • Li, H.1    Daugherty, T.2    Biocca, F.3
  • 55
    • 0032208934 scopus 로고    scopus 로고
    • An empirical study on consumer acceptance of products in electronic markets: a transaction cost model
    • Liang, T. and Huang, J. (1998), “An empirical study on consumer acceptance of products in electronic markets: a transaction cost model”, Decision Support Systems, Vol. 24, pp. 29-43.
    • (1998) Decision Support Systems , vol.24 , pp. 29-43
    • Liang, T.1    Huang, J.2
  • 56
    • 0001365171 scopus 로고
    • The effect of vivid attributes on the evaluation of alternatives: the role of differential attention and cognitive elaboration
    • McGill, A.L. and Anand, P. (1989), “The effect of vivid attributes on the evaluation of alternatives: the role of differential attention and cognitive elaboration”, Journal of Consumer Research, Vol. 16, pp. 188-196.
    • (1989) Journal of Consumer Research , vol.16 , pp. 188-196
    • McGill, A.L.1    Anand, P.2
  • 57
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures from e-commerce: an integrative typology
    • McKnight, C. and Kacmar (2002), “Developing and validating trust measures from e-commerce: an integrative typology”, Information System Research, Vol. 13.
    • (2002) Information System Research , pp. 13
    • McKnight, C.1    Kacmar2
  • 58
    • 0009925685 scopus 로고    scopus 로고
    • Initial trust formation in new organizational relationships
    • McKnight, D., Cummings, L.L. and Cherang, N.L. (1998), “Initial trust formation in new organizational relationships”, Academy of Management Review, Vol. 23, pp. 473-490.
    • (1998) Academy of Management Review , vol.23 , pp. 473-490
    • McKnight, D.1    Cummings, L.L.2    Cherang, N.L.3
  • 59
    • 0002912140 scopus 로고    scopus 로고
    • Building strong brands through online communities
    • McWilliam, G. (2000), “Building strong brands through online communities”, Sloan Management Review, Spring, pp. 43-54.
    • (2000) Sloan Management Review, Spring , pp. 43-54
    • McWilliam, G.1
  • 61
    • 0030555497 scopus 로고    scopus 로고
    • Consumer-to-consumer relationships: satisfaction with other consumers' public behavior
    • Martin, L.C. (1996), “Consumer-to-consumer relationships: satisfaction with other consumers' public behavior”, The Journal of Consumer Affairs, Vol. 30, pp. 146-168.
    • (1996) The Journal of Consumer Affairs , vol.30 , pp. 146-168
    • Martin, L.C.1
  • 62
    • 0011510494 scopus 로고
    • Historical, descriptive and strategic perspectives on the construct of product commitment
    • Martinand, L.C. and Goodell, P.N. (1991), “Historical, descriptive and strategic perspectives on the construct of product commitment”, European Journal of Marketing, Vol. 25, pp. 53-60.
    • (1991) European Journal of Marketing , vol.25 , pp. 53-60
    • Martinand, L.C.1    Goodell, P.N.2
  • 64
    • 0036104326 scopus 로고    scopus 로고
    • Consumers' beliefs about product benefits: the effect of obviously irrelevant product information
    • Meyvis, T. and Janiszewski, C. (2002), “Consumers' beliefs about product benefits: the effect of obviously irrelevant product information”, Journal of Consumer Research, Vol. 28, pp. 618-635.
    • (2002) Journal of Consumer Research , vol.28 , pp. 618-635
    • Meyvis, T.1    Janiszewski, C.2
  • 66
    • 0033425431 scopus 로고    scopus 로고
    • Attribute-level performance, satisfaction, and behavioral intentions over time: a consumption-system approach
    • Mittal, V., Kumar, P. and Tsiros, M. (1999), “Attribute-level performance, satisfaction, and behavioral intentions over time: a consumption-system approach”, Journal of Marketing, Vol. 63, pp. 88-101.
    • (1999) Journal of Marketing , vol.63 , pp. 88-101
    • Mittal, V.1    Kumar, P.2    Tsiros, M.3
  • 67
    • 84993039016 scopus 로고
    • Factors affecting trust in market research relationships
    • Moorman, C., Deshpande, R. and Zaltman, G. (1993), “Factors affecting trust in market research relationships”, Journal of marketing, Vol. 57, pp. 81-101.
    • (1993) Journal of marketing , vol.57 , pp. 81-101
    • Moorman, C.1    Deshpande, R.2    Zaltman, G.3
  • 68
    • 84993101429 scopus 로고
    • Relationships between providers and users of market research, the dynamics of trust within and between organizations
    • Moorman, C., Zaltman, A. and Deshpande, R. (1992), “Relationships between providers and users of market research, the dynamics of trust within and between organizations”, Journal of Marketing Research, Vol. 29, pp. 314-328.
    • (1992) Journal of Marketing Research , vol.29 , pp. 314-328
    • Moorman, C.1    Zaltman, A.2    Deshpande, R.3
  • 69
    • 84993002780 scopus 로고
    • The commitment trust theory of relationship marketing
    • Morgan, R.M. and Hung, S.D. (1994), “The commitment trust theory of relationship marketing”, Journal of Marketing, Vol. 58, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hung, S.D.2
  • 70
    • 0033236259 scopus 로고    scopus 로고
    • The impact of brand extentions on parent brand memory structures and retrieval process
    • Morrin, M. (1999), “The impact of brand extentions on parent brand memory structures and retrieval process”, Journal of Marketing Research, Vol. 36, pp. 517-525.
    • (1999) Journal of Marketing Research , vol.36 , pp. 517-525
    • Morrin, M.1
  • 72
    • 0034340409 scopus 로고    scopus 로고
    • Measuring the customer experience in online environments: a structural modeling approach
    • Novak, T.P., Hoffman, D.L. and Yung, Y. (2000), “Measuring the customer experience in online environments: a structural modeling approach”, Marketing Science, Vol. 19, pp. 22-42.
    • (2000) Marketing Science , vol.19 , pp. 22-42
    • Novak, T.P.1    Hoffman, D.L.2    Yung, Y.3
  • 73
    • 2342496000 scopus 로고    scopus 로고
    • Direct marketing and the use of individual-level consumer information: determining how and when privacy matters
    • Nowak, G.J. and Phelps, J.E. (1997), “Direct marketing and the use of individual-level consumer information: determining how and when privacy matters”, Journal of Direct Marketing, Vol. 11, pp. 94-108.
    • (1997) Journal of Direct Marketing , vol.11 , pp. 94-108
    • Nowak, G.J.1    Phelps, J.E.2
  • 75
    • 3042613567 scopus 로고    scopus 로고
    • Investigating trust in e-commerce: a literature review and a model for its formation in customer relationship
    • to appear in the Proceedings of the 7th Americas Conference on Information System, 3-5 August, Boston, MA
    • Papadopoulou, P., Kanellis, P. and Martakos, D. (2001), “Investigating trust in e-commerce: a literature review and a model for its formation in customer relationship”, to appear in the Proceedings of the 7th Americas Conference on Information System, 3-5 August, Boston, MA.
    • (2001)
    • Papadopoulou, P.1    Kanellis, P.2    Martakos, D.3
  • 76
    • 84993015667 scopus 로고
    • A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “A multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 77
    • 0034394385 scopus 로고    scopus 로고
    • Privacy concerns and consumer willingness to provide personal information
    • Phelps, J., Nowak, G. and Ferrell, E. (2000), “Privacy concerns and consumer willingness to provide personal information”, Journal of Public Policy and Marketing, Vol. 19.
    • (2000) Journal of Public Policy and Marketing , pp. 19
    • Phelps, J.1    Nowak, G.2    Ferrell, E.3
  • 79
    • 0345014259 scopus 로고    scopus 로고
    • e-loyalty: your secret weapon on the Web
    • Reichheld, F. and Schefter, P. (2000), “e-loyalty: your secret weapon on the Web”, Harvard Business Review, pp. 105-114.
    • (2000) Harvard Business Review , pp. 105-114
    • Reichheld, F.1    Schefter, P.2
  • 80
    • 84986144812 scopus 로고    scopus 로고
    • The role of the brand name in obtaining differential advantages
    • Rio, A.B.D., Vazquen, R. and Iglesias, V. (2001), “The role of the brand name in obtaining differential advantages”, Journal of Product & Brand Management, Vol. 10, pp. 452-465.
    • (2001) Journal of Product & Brand Management , vol.10 , pp. 452-465
    • Rio, A.B.D.1    Vazquen, R.2    Iglesias, V.3
  • 82
    • 0004005777 scopus 로고    scopus 로고
    • Customer satisfaction and loyalty in online and offline environments
    • eBusiness Research Center Working Paper, Penn State University, University Park, PA.
    • Shankar, V., Smith, A.K. and Rangaswamy, A. (2000), “Customer satisfaction and loyalty in online and offline environments”, eBusiness Research Center Working Paper, Penn State University, University Park, PA.
    • (2000)
    • Shankar, V.1    Smith, A.K.2    Rangaswamy, A.3
  • 83
    • 0002013813 scopus 로고
    • Can the availability heuristic explain vividness effects?
    • Shedler, J. and Manis, M. (1986), “Can the availability heuristic explain vividness effects?”, Journal of Personality and Social Psychology, Vol. 51, pp. 26-36.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 26-36
    • Shedler, J.1    Manis, M.2
  • 85
    • 0013437162 scopus 로고    scopus 로고
    • Strategies for reducing consumers' risk aversion in Internet shopping
    • Tan, S.J. (1999), “Strategies for reducing consumers' risk aversion in Internet shopping”, Journal of Consumer Marketing, Vol. 16, pp. 163-180.
    • (1999) Journal of Consumer Marketing , vol.16 , pp. 163-180
    • Tan, S.J.1
  • 86
    • 0000733318 scopus 로고
    • Advertising exposure, loyalty and brand purchase: a two stage model
    • Tellis, G.J. (1988), “Advertising exposure, loyalty and brand purchase: a two stage model”, Journal of Marketing Research, Vol. 15, pp. 134-144.
    • (1988) Journal of Marketing Research , vol.15 , pp. 134-144
    • Tellis, G.J.1
  • 89
    • 0000223957 scopus 로고
    • Sociocognitive analysis of group decision making among consumers
    • Ward, J.C. and Reingen, P.H. (1990), “Sociocognitive analysis of group decision making among consumers”, Journal of Consumer Research, Vol. 17, pp. 245-263.
    • (1990) Journal of Consumer Research , vol.17 , pp. 245-263
    • Ward, J.C.1    Reingen, P.H.2
  • 90
    • 84986170544 scopus 로고    scopus 로고
    • Internet shopping, consumer search, and product branding
    • Ward, R.M. and Lee, M.J. (2000), “Internet shopping, consumer search, and product branding”, Journal of Product & Brand Management, Vol. 9, pp. 6-20.
    • (2000) Journal of Product & Brand Management , vol.9 , pp. 6-20
    • Ward, R.M.1    Lee, M.J.2
  • 91
    • 0000072227 scopus 로고
    • Brand loyalty and market equilibrium?
    • Wernerfelt, B. (1991), “Brand loyalty and market equilibrium?”, Marketing Science, Vol. 10, pp. 229-245.
    • (1991) Marketing Science , vol.10 , pp. 229-245
    • Wernerfelt, B.1
  • 92
    • 84992959128 scopus 로고
    • Product/consumption-based affective responses and post purchase processes
    • Westbrook, R.A. (1987), “Product/consumption-based affective responses and post purchase processes”, Journal of Marketing Research, Vol. 24, pp. 258-270.
    • (1987) Journal of Marketing Research , vol.24 , pp. 258-270
    • Westbrook, R.A.1
  • 93
    • 0002189654 scopus 로고
    • Sources of consumer satisfaction with retail outlets
    • Westbrook, R.A. (1981), “Sources of consumer satisfaction with retail outlets”, Journal of Retailing, Vol. 57, pp. 68-85.
    • (1981) Journal of Retailing , vol.57 , pp. 68-85
    • Westbrook, R.A.1
  • 94
    • 0000462246 scopus 로고    scopus 로고
    • Four smart ways to run online communities
    • Williams, R. and Cothrel, J. (2000), “Four smart ways to run online communities”, Sloan Management Review, Vol. 41, pp. 81-91.
    • (2000) Sloan Management Review , vol.41 , pp. 81-91
    • Williams, R.1    Cothrel, J.2
  • 95
  • 96
    • 0001904991 scopus 로고
    • Effects of consumer awareness of brand advertising on preference
    • Woodside, G.A. and Wison, E.J. (1985), “Effects of consumer awareness of brand advertising on preference”, Journal of Advertising Research, Vol. 25, pp. 41-48.
    • (1985) Journal of Advertising Research , vol.25 , pp. 41-48
    • Woodside, G.A.1    Wison, E.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.