Service quality from the other side: Information systems management at Duquesne Light

International Journal of Information Management

Volumn 25, Issue 4, 2005, Pages 367-380

  Bharati, Pratyush ^a   Berg, Daniel ^b  

^a UNIVERSITY OF MASSACHUSETTS BOSTON   (United States)

^b RENSSELAER POLYTECHNIC INSTITUTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; DATA ACQUISITION; INFORMATION SERVICES; INFORMATION TECHNOLOGY; MATHEMATICAL MODELS; QUALITY OF SERVICE; RESEARCH; SOCIETIES AND INSTITUTIONS; USER INTERFACES;

INFORMATION SYSTEMS (IS); SERVICE QUALITY; UNIVERSITY OF MASSACHUSETTS; USER SATISFACTION;

INFORMATION MANAGEMENT;

EID: 21344469434     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2005.04.008     Document Type: Article

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