Job standardization and service quality: A closer look at the application of total quality management to the public sector

Total Quality Management

Volumn 13, Issue 7, 2002, Pages 899-912

  Hsieh, An Tien ^a   Chou, Chien Heng ^a   Chen, Chin Mei ^a  

^a CHINESE CULTURE UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036841419     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412022000017012     Document Type: Article

References (52)

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