An instrument for measuring the critical factors of TQM in Turkish higher education

Total Quality Management and Business Excellence

Volumn 19, Issue 6, 2008, Pages 551-574

  Bayraktar, Erkan ^a   Tatoglu, Ekrem ^a   Zaim, Selim ^b  

^a BAHCESEHIR UNIVERSITY   (Turkey)

^b FATIH UNIVERSITY   (Turkey)

Author keywords

Higher education; Implementation; Measurement; TQM; Turkey

Indexed keywords

EID: 45849146929     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360802023921     Document Type: Review

References (56)

1. Ahire, S.L., Golhar, D.Y., & Waller, M.A. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56.
2. Aksit, Belma T. (1998). Yüksek egitim ve oǧretimde TS-EN-ISO 9001 standartlarinin uygulamasi: Başkent Universitesi deneyimleri. YüksekO Öǧretimde Toplam Kalite Yönetimi Prensiplerinin Uygulanmasi Sempozyumu, Ankara, pp. 55-57.
3. Anderson, J., & Gerbing, D. (1988). Structural equation modelling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
4. Anderson, J.C., Rungtusanatham, M., & Schroeder, R.G. (1994). A theory of quality management underlying the Deming Management Method. Academy of Management Review, 19(3), 472-509.
5. Arbuckle, J.L., & Wothke, W. (1999). Amos 4.0 User's Guide. Chicago, IL: Small Waters Corporation.
6. Bagozzi, R.P., & Phillips, L.W. (1982). Representing and testing organizational theories: a holistic construal. Administrative Science Quarterly, 27(3), 459-489.
7. Bayraktar, E. (2006). Designing higher education institutions as service organizations: a process oriented approach. International Journal of Business, Management and Economics, 2(5), 15-27.
8. Bentler, P.M. (1992). On the fit of models to covariances and methodology to the bulletin. Psychological Bulletin, 112(3), 400-404.
9. Black, S.E., & Porter, L.J. (1996). Identification of the critical factors of TQM. Decision Sciences, 27(1), 1-21.
10. Burkhalter, B.B. (1996). How can institutions of higher education achieve quality within the new economy? Total Quality Management, 7(2), 153-160.
11. Churchill, G.A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64-73.
12. Churchill, G.A. (1987). Marketing Research: Methodological Foundation (4th ed.). London: Dryden Press.
13. Cronbach, L.J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
14. Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementation and organizational performance: Evidence from Turkish SMEs. Journal of Manufacturing Technology Management, 17(6), 829-847.
15. Elmuti, D., Kathawala, Y., & Manippallil, M. (1996). Are total quality management programmes in higher education worth the effort? International Journal of Quality and Reliability Management, 13(6), 29-44.
16. Emory, C.W. (1980). Business Research Methods. Homewood, IL: Richard D. Irwin.
17. Flynn, B.B., Schroder, R.G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations Management, 11(4), 339-366.
18. Flynn, B.B., Schroeder, R.G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision Sciences, 26(5), 659-691.
19. Flynn, B.B., & Saladin, B. (2001). Further evidence on the validity of the theoretical models underlying the Baldrige Criteria. Journal of Operations Management, 19(6), 617-652.
20. Gozacan-Borahan, N., & Ziarati, R. (2002). Developing quality criteria for application in the higher education sector in Turkey. Total Quality Management, 13(7), 913-926.
21. Grant, D., Mergen, E., & Widrick, S. (2002). Quality management in US higher education. Total Quality Management, 13(2), 207-215.
22. Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998). Multivariate Data Analysis (5th ed.). Upper Saddle Row, NJ: Prentice Hall.
23. Jaraiedi, M., & Ritz, D. (1994). Total quality management applied to engineering education. Quality Assurance in Education, 2(1), 32-40.
24. Kanji, G.K., & Malek, A. (1999). Total quality management in UK higher education institutions. Total Quality Management, 10(1), 129-153.
25. Kanji, G.K., Malek, A., & Wallace, W. (1999). A comparative study of quality practices in higher education institutions in the US and Malaysia. Total Quality Management, 10(3), 357-371.
26. Kanji, G.K., & Wallace, W. (2000). Business excellence through customer satisfaction. Total Quality Management, 11(7), 979-998.
27. Klaus, L.A. (1996). Quality progress' sixth quality in education listing. Quality Progress, 29(8), 29-81.
28. Koch, J.V., & Fisher, J.L. (1998). Higher education and total quality management. Total Quality Management, 9(8), 659-668.
29. Koksal, H. (1998). Degisik universitelerde toplam kalite yönetimi uygulamalar?. Yuksek Ogretimde Toplam Kalite Yonetimi Prensiplerinin Uygulanmas? Sempozyumu, Ankara, pp.144-145.
30. Lagrosen, S., Seyyed-Hashemi, R., & Leitner, M. (2004). Examination of the dimensions of quality in higher education. Quality Assurance in Education, 12(2), 61-69.
31. Lomas,L. (2004).Embedding quality: the challenges for higher education.QualityAssurance in Education, 12(4), 157-165.
32. Mergen, E., Grant, D., & Widrick, S.M. (2000). Quality management applied to higher education. Total Quality Management, 11(3), 345-352.
33. Mizikaci, F. (2003). Quality systems and accreditation in higher education: an overview of Turkish higher education. Quality in Higher Education, 9(1), 95-106.
34. Nunnally, J.C. (1978). Psychometric Theory (2nd ed.). New York: McGraw-Hill.
35. Owlia, M.S., & Aspinwall, E.M. (1996). A framework for the dimensions of quality in higher education. Quality Assurance in Education, 4(2), 12-20.
36. Owlia, M.S., & Aspinwall, E.M. (1997). TQM in higher education - a review. International Journal of Quality and Reliability Management, 14(5), 527-543.
37. Peker, B.G. (1998). Kalite prensiplerinin hizmetici egitiminde kullan?lmas?: ODTÜ temel ingilizce bolumunde yapilan bir uygulama. Yuksekogretimde Toplam Kalite Yonetimi Prensiplerinin Uygulanmasi Sempozyumu. Ankara, pp. 223-227.
38. Sahney, S., Banwet, D.K., & Karuness, S. (2004a). Conceptualizing total quality management in higher education. The TQM Magazine, 16(2), 145-159.
39. Sahney, S., Banwet, D.K., & Karuness, S. (2004b). A servqual and QFD approach to total quality education. International Journal of Productivity and Performance Management, 53(2), 143-166.
40. Sakthivel, P.B., Rajendran, G., & Raju, R. (2005). TQM implementation: TQM implementation and students' satisfaction of academic performance. The TQM Magazine, 17(6), 573-589.
41. Saraph, J.V., Benson, G.B., & Schroeder, R.G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810-829.
42. Sirvanci, M.B. (2004). TQM implementation: critical issues for TQM implementation in higher education. The TQM Magazine, 16(6), 382-386.
43. Sisman, M. (1997). Toplam kalite yonetiminin okula uygulanmasi. Kamu Yonetiminde Kalite, I. Ulusal Kongresi, TODAIE Yayin No. 289, pp. 503-512.
44. Tang, K.H., & Zairi, M. (1998). Benchmarking quality implementation in a service context: a comparative analysis of financial services and institutions of higher education. Part III. Total Quality Management, 9(8), 669-679.
45. TUSIAD (2003). Yuksekogretimin Yeniden Yapilandirimasi: Temel Ilkeler, http://www.tusiad.org/turkish/rapor/yuksek/yok.pdf (accessed on 28 July 2006).
46. Vazzana, G., & Winter, J.K. (1997). Can TQM fill a gap in higher education? Journal of Education for Business, 72(5), 313-317.
47. Vazzana, G., Elfrink, J., & Bachmann, D.P. (1997). Does higher education practice what it teaches? Quality Progress, 30(12), 67-70.
48. Vazzana, G., Elfrink, J., & Bachmann, D.P. (2000). A longitudinal study of total quality management processes in business colleges. Journal of Education for Business, 76(2), 69-75.
49. Venkatraman, N. (1989). Strategic orientation and business enterprises: the construct, dimensionality and measurement. Management Science, 35(8), 942-962.
50. Werts, C.E., Linn, R.L., & Joreskog, K.G. (1974). Interclass reliability estimates: testing structural assumptions. Educational and Psychological Measurement, 32(1), 25-33.
51. Wilson, D.D., & Collier, D.A. (2000). An empirical investigation of the Malcolm Baldrige National Quality Award causal model. Decision Sciences, 31(2), 361-390.
52. YOK (2005). Turk Yuksekogretiminin Bugunku Durumu, http://www.yok.gov.tr/ egitim/raporlar/raporlar.htm (accessed on 28 July 2006).
53. YOK (2006). Turkiye'nin Yuksekogretim Stratejisi (Taslak Rapor), http://www.yok.gov.tr/duyuru/2006/ys_20060703.htm (accessed on 28 July 2006).
54. Zairi, M., & Ahmed, P.K. (1999). Benchmarking maturity as we approach the millennium. Total Quality Management, 10(4/5), 810-816.
55. Zhang, Z., Waszink, A., & Wijngaard, J. (2000). An instrument for measuring TQM implementation for Chinese manufacturing companies. International Journal of Quality and Reliability Management, 17(7), 730-755.
56. Zikmund, W.G. (1991). Business Research Methods (3rd ed.). Orlando, FL: Dryden Press.