Are total quality management programmes in higher education worth the effort?

International Journal of Quality and Reliability Management

Volumn 13, Issue 6, 1996, Pages 29-44

  Elmuti, Dean ^a   Kathawala, Yunus ^a   Manippallil, Matthew ^a  

^a EASTERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Employee attitudes; Higher education; Organizational effectiveness; TQM

Indexed keywords

EID: 3543112675     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719610124244     Document Type: Article

References (33)

1. Benson, T.E. (1), "The gestalt of total quality management", Industry Week.
2. Fenwick, A.C. (1991), "Five easy lessons: a primer for starting a total quality management programme" in Quality Progress, December, pp. 63-6.
3. Zairi, M. (1993), Total Quality Management for Engineers, Gulf, Houston, TX.
4. Lewis, R.G., Smith, D.H. (1994) in Total Quality in Higher Education, St Lucia Press, Delray Beach, FL, pp. 10-20.
5. Dean, J., Evans, J. (1994), Total Quality Management, Organizations and Strategy, West Publishing, St Paul, MN.
6. Olian, J.D., Rynes, S. (1991), "Making total quality work: aligning organizational processes, performance measure, and stakeholders" in Human Resource Management, Vol. 30, pp. 303-34.
7. Tenner, A., Detoro, I.J. (1992), Total Quality Management: Three Steps for Continuous Improvement, Addison-Wesley, Reading, MA.
8. Overman, S., "Leader helps improve competitiveness" in HR Magazine, May 1990, pp. 58-60.
9. Norman, J.R. (10), "Xerox on the move", Forbes.
10. Holusha, J. (21), "W. Edwards Deming, expert on business management, dies at 93", The New York Times.
11. Mathew, J., Katel, P., "The cost of quality" in Newsweek, September 1992, pp. 48-9.
12. Greising, D., "Quality: how to make it pay", Business Week.
13. Seymour, D.T. (1992), On Q: Causing Quality in Higher Education, Macmillan, New York, NY.
14. Robinson, J.D., Akers, J.F., Artzt, E.L., Roling, H.A., Galvin, R.W., Allaires, P.A., "An open letter: TQM on the campus" in Harvard Business Review, November-December 1991, pp. 94-5.
15. Bemowski, K., "Restoring the pillars of higher education" in Quality Progress, October 1991, pp. 37-42.
16. McMillien, L. (16), "To boot quality and cut costs, Oregon State University adopts a customer-oriented approach to campus services", Chronicle of Higher Education.
17. McWilliams, G., "A new lesson plan for college".
18. Bruzzese, A., "What business schools aren't teaching" in Incentive, March 1991, pp. 29-31.
19. Taylor, A.R., "How we practice what we preach" in Journal for Quality and Participation, March 1992, pp. 78-81.
20. Miller, W.J., Jordan, J.E., Lankford, W.M., "Total quality management in higher education: a review of literature", Proceedings of the 1993 Decision Sciences Institute, Southwest Regio.
21. Coate, L.E., "TQM at Oregon State University" in Journal for Quality and Participation, December 1990, pp. 90-101.
22. Koska, M.T., "Case study: quality improvement in a diversified health center", Hospitals.
23. Jauch, L.R., Orwig, R.A., "A violation of assumptions: why TQM won't work in the ivory tower" in Proceedings of the 1994 Southwest Academy of Management, Dallas, TX, 5 March 1994, pp. 243-4.
24. Becker, S. (1993), "TQM does work: ten reasons why misguided attempts fail" in Management Review, May, pp. 32-3.
25. Likert, R. (1967) in The Human Organization, McGraw-Hill, New York, NY, pp. 20-40.
26. Taylor, J.C., Bowers, D.G. (1972) in Survey of Organizations, Institute for Social Research, University of Michigan, Ann Arbor, pp. 166-8.
27. Cronbach, L.J. (1951), "Coefficient alpha and the internal structure of test" in Psychometrika, Vol. 6, No. 3, pp. 297-334.
28. Likert, R., "Human resources accounting buildings, and assessing productive organization" in Personnel, June 1973, pp. 8-24.
29. Mott, P.E. (1972), The Characteristics of Effective Organizations, Harper & Row, New York, NY.
30. Axland, S. (1992), "A higher degree of quality" in Quality Progress, October, pp. 41-50.
31. Beaver, W. (1994), "Is TQM appropriate for the classroom?" in College Teaching, Vol. 42, No. 3, pp. 111-14.
32. Fallen, J., "Implementing TQM in two-year colleges" in QATYC Journal, Fall/Spring 1994, pp. 10-17.
33. Crosby, P. (1979) in Quality Is Free: The Art of Making Quality Certain, McGraw-Hill, New York, NY, pp. 25-35.