Developing quality criteria for application in the higher education sector in Turkey

Total Quality Management

Volumn 13, Issue 7, 2002, Pages 913-926

  Gözaçan Borahan, Nilüfer ^a   Ziarati, Reza ^a  

^a DOGUS UNIVERSITY   (Turkey)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036840732     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412022000017021     Document Type: Article

References (49)

1. Babbar, s. (1995) Applying Total Quality Management to educational instruction: a case study from a US public university, The International Journal of Public Sector Management, 8(7), pp. 35-55.
2. Baloglu, Z. (1990) Türkiye'de Egitim: Sorunlar ve Degisime Yapisal Uyum Önerileri (Istanbul: Tusiad).
3. Bartol, K.M. & Martin, D.C. (1994) Management 2nd edn (McGraw Hill), ISBN 0-07-005078-3.
4. Bilgen, H.N. (1993) Çapraz ye Demokratik Egitim (Ankara: T.C. Milli Egitim Bakanligi).
5. Buckingham (1991) The Times, November.
6. Bush, T. (1986) Managing Education: Theory and practice (Open University Press).
7. Champy, J. (1995) Reengineering Management: The Mandate for New Leadership (London, Harper Collins).
8. Child, J. (1984) Organisation (London, Harper and Row).
9. Dalin, P. (1978) Limits to Educational Change (London: Mcmillan).
10. Daniel, D.R. (1961) Management Information Crisis, Harvard Business Review, 39, pp. 111-121.
11. Dawson, P. (1994) Organizational Change. A Procedural Approach (London, Paul Chapman).
12. IMD (1997) World Competitiveness Report.
13. Fram, E.H. & Camp;, R.C. (1995) Finding and Implementing Best Practices in Higher Education, Quality Progress, 28(2), pp. 69-73.
14. Goddard, D. & Leask, M. (1992) The Search for quality: Planning for Improvements and Managing Change (London, Paul Chapman).
15. Gore, C., Steven, V. & Bailey, M. (1998) Analysis of the effect of external change on the management of business schools within the higher education sector, Total Quality Management, 19(2-3), pp. 249-259.
16. Gözaçan Borahan, N. & Ziarati, R. (1999) Developing a quality system based on ISO 9000 Requirements, Internal Report, Dogus University, Istanbul, Turkey.
17. Graduate Standards Programme (1995) Interim Report - Executive Summary, HEQC ISBN 1 858824 256 8.
18. Gürüz, K. (1994), Türkiye'de ve Dünyada Yükseköretim, Bilim ye Teknoloji, Tusiad.
19. Hammer, M. & Champey, J. (1993) Reengineering the Corporation: a Manifesto for Business Revolution (London, Nicholas Brealey).
20. Handy, C.B. (1985) Understanding Organisations (London, Penguin).
21. Hannagan, T. (1985) Management Concepts and Practice (Pitman) ISBN 0-273-60773-1.
22. Harrington, H.J. (1991) Business Process Improvement (New York, McGraw-Hill).
23. Harrison, R. (1972) When power conflicts trigger team spirit, European Business, Spring.
24. HEFC (1998) The Feasibility of Establishing a System of Quality Assessment in Uiversities in Turkey, HEFC Pilot Programme, Ankara.
25. Hurtling, J. (1996) In Hong Kong, concern over quality shadows higher education's rapid growth: university leaders, acknowledging some problems, say they are not to blame, The Chronicle of Higher Education, 43(13), p. A39.
26. Holloway, J. (1994) Is there a place for total quality management in higher education? In: G.D. DOHERTY (Ed.) Developing Quality Systems in Education (London, Routledge).
27. Jack, J. (1999) Learning leadership by example, Times Educational Supplement 19 March, pp. 15-19.
28. Juechter, W.M., Fisher, C. & Randall, J.A. (1998) Five conditions for high-performance cultures, Training & Development 52(5), p. 63.
29. Kanji, G.K. & Malek, A. (1999) An innovative approach to make ISO 9000 standards more effective, Total Quality Management, 9(1), pp. 67-78.
30. Kanji, G.K. & Tambi, A.M.A. (1999) Total Quality Management in UK Higher Education Institutions, Total Quality Management, 10(7), pp. 129-151.
31. Kanji, G.K. & Tambi, A.M.A. (1998) Total Quality Management and Higher Education in Malaysia, Total Quality Management, 9(4-5), pp. 130-135.
32. Kirkpatrick, D. (1985) How to Manage Change Effectively: Approaches, Methods & Case Examples.
33. March, J.K., Peters, K.H. & Adler, H.L. (1994) Peer coaching: Empowering teachers while accomplishing management goals, Government Union Review, Reston.
34. Moreland, N. & Clark, M. (1998) quality and ISO 9000 in educational organization, Total Quality Management, 9(2-3), pp. 311-321.
35. Nyham, B. (1991) Developing people's ability to learn. Task Force, Human Resources, Education Training Youth, Eurotecnet, European Union, ISBN 90-5201-022.
36. Oakland & Rooney (1991) The Times, August.
37. Oram, M. & Wellins, R.S. (1995) Re-engineering's Missing Ingredient: The Human Factor (London, IPD).
38. Pascale, R., Giajo, L. & Millemann, M. (1997) Changing the way we change, Harvard Business Review, 75(6), p. 126.
39. Peak, M.H. (1995) TQM transforms the classroom, Management Review (Electronic Journal).
40. Preece, D. (1989) Managing the Adoption of New Technology (London, Routledge).
41. Schwahn, C. & Spady, W. (1998) Why change doesn't happen and how to make sure it does, Educational Leadership, 55(7), p. 45.
42. Sivanci, M. (1996) Are students the true customers of higher education?, Quality Progress, 29(10), p. 99.
43. Tannock, J. (1991) The Times, July.
44. Tannock, J. (1996) The Times, July.
45. Yök, R. (1998) Türk Yüksek Ögretiminin Bugünkü Durumu.
46. Ziarati, R. (1995) Learning organisation. Keynote Paper, European Action Programme for Education and Training, Leonardo Conference, Birmingham, UK.
47. Ziarati, R. (1996) An overview of current education development and its influence on education and training. Keynote Presentation, BTEC Conference, London, UK. [A section of the Paper on Quality Assurance and External Examination was forwarded by DFEE to selected universities and Government agencies for comments].
48. Ziarati, R. (1998) Total Quality Management, Staff development seminar, Dogus University, Istanbul, Turkey.
49. Ziarati, R. & Salt, J. (1992) Developing a system for external activities - a competitive edge, PICKUP National Conference for Higher Education, Nottingham University, UK.