Understanding customer reactions to brokered ultimatums: Applying negotiation and justice theory

Journal of Applied Psychology

Volumn 89, Issue 3, 2004, Pages 466-482

  Humphrey, Stephen E ^a,d   Conlon, Donald E ^a,d   Ellis, Aleksander P J ^b   Tinsley, Catherine H ^c,e  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b UNIVERSITY OF ARIZONA   (United States)

^c GEORGETOWN UNIVERSITY   (United States)

^d MICHIGAN STATE UNIVERSITY   (United States)

^e GEORGETOWN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; COMMERCIAL PHENOMENA; CONSUMER; COST; DECISION MAKING; FEMALE; HUMAN; INTERPERSONAL COMMUNICATION; MALE; PSYCHOLOGICAL ASPECT; SOCIAL JUSTICE; THEORETICAL MODEL;

ADULT; COMMERCE; CONSUMER SATISFACTION; COSTS AND COST ANALYSIS; DECISION MAKING; FEMALE; HUMANS; MALE; MODELS, THEORETICAL; NEGOTIATING; SOCIAL JUSTICE;

EID: 2942652842     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.89.3.466     Document Type: Article

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