E-service: Enhancing internal customer service through e-procurement

International Journal of Service Industry Management

Volumn 14, Issue 5, 2003, Pages 539-555

  Croom, Simon ^a   Johnston, Robert ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Business performance; Business support services; Customer service management; Organization and methods; Procurement

Indexed keywords

EID: 0344980719     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230310500219     Document Type: Conference Paper

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