Methodology for determining key internal business processes based on critical success factors: A case study in furniture industry

Business Process Management Journal

Volumn 13, Issue 1, 2007, Pages 5-20

  Quesada, Henry ^a   Gazo, Rado ^b  

^a INSTITUTO TECNOLÓGICO DE COSTA RICA   (Costa Rica)

^b PURDUE UNIVERSITY   (United States)

Author keywords

Business policy; Critical success factors; Furniture industry; United States of America

Indexed keywords

EID: 33846974678     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150710721104     Document Type: Article

References (33)

1. Anthony, N., Dearden, J. and Vancil, R. (1972), Management Control Systems, Richard D. Irwin, Homewood, IL, p. 147.
2. Baetz, M. and Bart, C. (1996), “Developing mission statements which work”, Long Range Planning, Vol. 29 No. 4, pp. 526-33.
3. Beach, R., Muhlemann, A., Price, D., Paterson, A. and Sharp, J. (2000), “Manufacturing operations and strategic flexibility: survey and cases”, International Journal of Operations & Production Management, Vol. 20 No. 1, pp. 7-30.
4. Boynton, A. and Zmud, A. (1984), “An assestment of critical success factors”, Sloan Management Review, Vol. 25 No. 4, pp. 17-27.
5. Buehlmann, U. et al. (2003a), “Domestic wood products manufacturing trends and factors to enhance competitive”, 17th ICPR Conference Proceedings. Blacksburg, VA.
6. Buehlmann, U. et al., (2003b), “How can the US wood products industry compete?”, Wood & Wood Products, Vol. 108 No. 1, pp. 37-44.
7. Buxey, G. (2000), “Strategies in an era of global competition”, International Journal of Operations & Production Management, Vol. 20 No. 9, pp. 997-1016.
8. Camp, R. (1995), Business Process Benchmarking: Finding and Implementing Best Practices, ASQC Quality Press, Milwaukee, WI.
9. Daniel, R. (1961), “Management information crisis”, Harvard Business Review, Vol. 39 No. 5, pp. 111-21.
10. Davis, G. (1979), Comments on the critical success factors method for obtaining management information requirements in article by John F. Rockart, “Chief Executives define their own data needs”, Harvard Business Review, March-April, MIS Quarterly, Vol. 3 No. 3, pp. 57-8.
11. Dickinson, R. (1984), “Critical success factors and small business”, American Journal of Small Business, Vol. 8 No. 3, pp. 49-57.
12. Dossenbach, T. (2001), “Define your vision and mission”, Wood & Wood Products, Vol. 106 No. 13, pp. 43-5.
13. Duberley, J. et al., (2000), “Manufacturing change: the role of performance evaluation and control systems”, International Journal of Operations & Production Management, Vol. 20 No. 4, pp. 427-40.
14. Hauser, J. and Clausing, D. (1988), “The house of quality”, Harvard Business Review, Vol. 66 No. 3, pp. 63-73.
15. Kanji, G. (2002), “Performance measurement system”, Total Quality Management, Vol. 13 No. 5, pp. 715-28.
16. Kaplan, R. and Norton, D. (1992), “The balanced scoreboard-measures that drive performance”, Harvard Business Review, Vol. 70 No. 1, pp. 71-9.
17. Kaplan, R. and Norton, D. (1993), “Putting the balanced scoreboard to work”, Harvard Business Review, Vol. 71 No. 5, pp. 134-40.
18. Kaplan, R. and Norton, D. (1996), “Using the balanced scorecard as a strategic management system”, Harvard Business Review, Vol. 74 No. 1, pp. 75-85.
19. Kaplan, R. and Norton, D. (2000), “Having trouble with your strategy? Then map it”, Harvard Business Review, Vol. 78 No. 5, pp. 167-76.
20. Kline, D., Cumbo, D. and Van Aken, E. (2003), “Benchmarking management systems in wood products manufacturing”, 17th ICPR Conference Proceedings. Blacksburg, VA.
21. Lau, R. (1999), “Critical factors for achieving manufacturing flexibility”, International Journal of Operations & Production Management, Vol. 19 No. 3, pp. 328-41.
22. Leuthesser, L. and Kohli, C. (1997), “Corporate identity: the role of mission statements”, Business Horizons, Vol. 40 No. 3, pp. 59-66.
23. Lucas, J. (1998), “Anatomy of a vision statement”, Management Review, Vol. 87 No. 2, pp. 22-6.
24. Munro, M. (1983), “An opinion … comment on critical success factors work”, MIS Quarterly, Vol. 7 No. 3, pp. 67-8.
25. Munro, M. and Wheeler, B. (1980), “Planning, critical success factors, and management's information requirements”, MIS Quarterly, Vol. 4 No. 4, pp. 27-37.
26. Payne, B. (1958), “How to set realistic profit goals”, Harvard Business Review, Vol. 36 No. 5, pp. 87-95.
27. Plantz, B. (2003), “Sales down, again”, FDM, Vol. 75 No. 2, pp. 48-149.
28. Quesada, H. and Gazo, R. (2004a) “Overseas US competitors strategies and critical success factors: a literature review on US furniture manufacturers SEC reports and GAIN reports”, unpublished, Forestry and Natural Resources, Purdue University, West Lafayette, IN.
29. Rockart, J. (1979), “Chief executives define their own data needs”, Harvard Business Review, Vol. 57 No. 2, pp. 81-93.
30. USDA (2003), Solid Wood Products. Global Agricultural Information Network (GAIN) Reports, US Department of Agriculture, available at: www.fas.usda.gov/ffpd/attache-reports.htm.
31. USDL (2003), Bureau of Labor Statistics: Mass Layoff Statistics, US Department of Labor, available at: www.bls.gov/data/.
32. Wang, H. and Goh, X. (1998), “A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment”, Total Quality Management, Vol. 9 No. 6, pp. 421-32.
33. ITA (2003), US Imports for Consumption, International Trade Administration, Washington, DC, available at: www.ita.doc.gov/td/ocg/aimptab.htm.