An analytical approach for allocating service recovery efforts to reduce internal failures

Journal of Service Research

Volumn 7, Issue 3, 2005, Pages 277-289

  Simons Jr , Jacob V ^a   Kraus, Mark E ^b  

^a GEORGIA SOUTHERN UNIVERSITY   (United States)

^b UNITED STATES AIR FORCE ACADEMY   (United States)

Author keywords

Probability; Reliability; Service operations; Service recovery

Indexed keywords

EID: 21644464866     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670504271153     Document Type: Article

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