The effect of information technologies on TQM: An initial analysis

International Journal of Production Economics

Volumn 89, Issue 1, 2004, Pages 77-93

  Martínez Lorente, Angel R ^a   Sánchez Rodríguez, Cristóbal ^b   Dewhurst, Frank W ^c  

^a TECHNICAL UNIVERSITY OF CARTAGENA   (Spain)

^b WILFRID LAURIER UNIVERSITY   (Canada)

^c UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Empirical study; Information technology; Total quality management

Indexed keywords

COMPETITION; COSTS; CUSTOMER SATISFACTION; INFORMATION TECHNOLOGY; JUST IN TIME PRODUCTION; MARKETING; PROCESS CONTROL; PRODUCT DESIGN; PRODUCTIVITY; QUALITY CONTROL; REENGINEERING;

BUSINESS PROCESS RE-ENGINEERING (BPR); EMPIRICAL STUDIES; TOTAL PRODUCTIVE MAINTENANCE (TPM);

TOTAL QUALITY MANAGEMENT;

EID: 1842786469     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2003.06.001     Document Type: Article

References (58)

1. Ahire S.L., Golhar D.Y., Waller M.A. Development and validation of TQM implementation constructs. Decision Sciences. 27(1):1996;23-56.
2. Aiken M., Hasan B., Vanjani M. Total quality management. A GDSS approach Information Systems Management. 13(1):1996;73-75.
3. Ayers J.B. TQM and information technology. Partners for profit Information Strategy: The Executive's Journal. 9(3):1993;26-31.
4. Bailey J.E., Pearson S.W. Development of a tool for measuring and analysing computer user satisfaction. Management Science. 29(5):1983;530-545.
5. Bakos, J.Y., 1987, Dependent variables for the study of firm and industry-level impacts of information technology. In: Proceedings of the Eighth International Conference on Information Systems, December, Pittsburgh, USA, pp. 10-23.
6. Benson P.G., Saraph J.V., Schroeder R.G. The effects of organizational context on TQM. An empirical investigation Management Science. 37(9):1991;1107-1124.
7. Berkley B.J., Gupta A. Improving service quality with information technology. International Journal of Information Management. 14(4):1994;109-121.
8. Bessen J. Technology adoption costs and productivity growth. The transition to information technology Review of Economic Dynamics. 5(2):2002;443-469.
9. Bohoris G.A. A comparative assessment of some major quality awards. International Journal of Quality and Reliability Management. 12(9):1995;30-43.
10. Bohrnstedt G.W. Reliability and validity assessment in attitude measurement. Summers G.F. Attitude Measurement. 1970;80-99 Rand McNally & Co, Chicago.
11. Boyer K.K., Keong Leong G., Ward P.T., Krajewski L.F. Unlocking the potential of advanced manufacturing technologies. Journal of Operations Management. 15(4):1997;331-347.
12. Brynjolfsson E., Hitt L. Paradox lost? Evidence on the returns to information systems spending. Management Science. 42(4):1996;541-558.
13. Byrd T.A., Marshall T.E. Relating information technology investment to organisational performance. A causal model Omega. 25(1):1997;43-56.
14. Cortada J.W. TQM for Information Systems Management. Quality Practices for Continuous Improvement:1995;McGraw-Hill, New York.
15. Counsell J. Using technology to involve the workforce. Total Quality Management. 8(2,3):1997;5l26-5l29.
16. Dale B.G., Boaden R.J., Lascelles D.M. Total quality management. An overview Dale B.G. Managing Quality. 1994;3-40 Prentice-Hall International, Englewood Cliffs, NJ.
17. Dale B.G., Williams A.R.T., Barber K.D., van der Wiele T. Managing quality in manufacturing versus services. A comparative analysis Managing Service Quality. 7(5):1997;242-247.
18. Dewan S., Kraemer K.L. Information technology and productivity. Evidence from country-level data Management Science. 46(4):2000;548-562.
19. Dewan S., Min C. The substitution of information technology for other factors of production. A firm-level analysis Management Science. 43(2):1997;1660-1675.
20. Dewhurst F.W., Martínez-Lorente A.R., Sánchez- Rodríguez C. An initial assessment of the influence of IT on TQM. A multiple case study International Journal of Operations and Production Management. 23(4):2003;348-374.
21. EFQM, 1998. Self-Assessment 1998 Guidelines for Companies. European Foundation for Quality Management, Brussels.
22. Flynn B.B., Schroeder R.G., Sakakibara S. A framework for quality management research and an associated measurement instrument. Journal of Operations Management. 11(4):1994;339-366.
23. Forza C. Quality information systems and quality management. A reference model and associated measures for empirical research Industrial Management and Data Systems. 95(2):1995;6-14.
24. Forza C. The impact of information systems on quality performance. An empirical study International Journal of Operations and Production Management. 15(6):1995;9-83.
25. Frohlich M.T., Dixon J.R. A taxonomy of manufacturing strategies revisited. Journal of Operations Management. 19(5):2001;541-558.
26. Goodman P.S., Darr E.D. Exchanging best practices through computer-aided systems. Academy of Management Executive. 10(2):1996;7-19.
27. Kagan A. Information technology seen as key to productivity. Chemical Week. 155(2):1994;20-22.
28. Kaplan C. Technology to ease team-based quality assessments. National Productivity Review. 15(3):1996;65-82.
29. Kelley M.R. Productivity and information technology. The elusive connection Management Science. 40(1):1994;1406-1425.
30. Khalil O.E.M. Innovative work environments. The role of information technology and systems SAM Advanced Management Journal. 61(3):1996;32-36.
31. Kock, Jr., N.F., McQueen, R.J., 1997. Using groupware in quality management programs. Information Systems Management 13 (2), 56-62.
32. Kotha S., Swamidass P.M. Strategy, advanced manufacturing technology and performance. Empirical evidence from US manufacturing firms Journal of Operations Management. 18(3):2000;257-277.
33. Loveman G.W. An assessment of the productivity impact of information technologies. Allen T.J., Scott Morton M.S. Information Technology and the Corporation of the 1990s. 1994;84-110 Oxford University Press, New York.
34. Mahmood M.A., Mann G.J. Measuring the organizational impact of information technology investment. An exploratory study Journal of Management Information Systems. 10(1):1993;97-122.
35. Martinez-Lorente A.R., Gallego-Rodríguez A., Dale B.G. Total quality management and company characteristics. An examination Quality Management Journal. 5(4):1998;59-71.
36. Martínez-Lorente A.R., Dewhurst F.W., Gallego-Rodríguez A. Relating TQM, marketing and business performance. An exploratory study International Journal of Production Research. 38(14):2000;3227-3246.
37. Mehra S., Inman R.A. Determining the critical elements of just-in-time implementation. Decision Sciences. 23(1):1992;160-174.
38. Miller H. The multiple dimensions of information quality. Information Systems Management Spring. 13(2):1997;79-82.
39. NIST, 1995. Award Criteria. Malcolm Baldrige National Quality Award. US National Institute of Standards and Technology, Gaitherburg, MD.
40. Nunnally J.C. Psychometric Theory. 1978;McGraw-Hill, New York.
41. Orlikowski, W., Gash, D., 1992. Changing frames: Understanding technological change in organizations, Center for Information Systems Research, Working Paper, Massachusetts Institute of Technology.
42. Pearson J.M., Hagmann C. Status report on quality assurance methods. Information Systems Management. 13(1):1996;52-57.
43. Powell T.C., Dent-Micalef A. Information technology as competitive advantage. The role of human, business, and technology resources Strategic Management Journal. 18(5):1997;375-405.
44. Premkumar G., Roberts M. Adoption of new information technologies in rural small business. Omega. 27(4):1998;467-484.
45. Rogers D.S., Daugherty P.J., Ellinger A.E. The relationship between information technology and warehousing performance. Logistics and Transportation Review. 32(4):1996;409-421.
46. Saraph J.V., Benson .P.G., Schroeder R.G. An instrument for measuring the critical factors of quality management. Decision Sciences. 20(4):1989;810-829.
47. Small M.H., Yasin M.M. Advanced manufacturing technology. Implementation policy and performance Journal of Operations Management. 15(4):1997;349-370.
48. Sobkowiak R.T., LeBleu R.E. Repositioning hr information systems. Empowering employees through information Information Systems Management. 13(1):1996;62-64.
49. Sousa R., Voss C.A. Quality management revisited. A reflective review and agenda for future research Journal of Operations Management. 20:2002;91-109.
50. Strassmann P.A. The Squandered Computer. Evaluating the Business Alignment of Information Technologies:1997;The Information Economics Press, New Canaan, CT.
51. Swamidass P.M., Kotha S. Explaining manufacturing technology use, firm size and performance using a multidimensional view of technology. Journal of Operations Management. 17(1):1998;23-37.
52. Swamidass P.M., Kotha S. Explaining manufacturing technology use, firm size and performance using a multidimensional view of technology. Journal of Operations Management. 17(1):1998;23-37.
53. Torkzadeh G., Doll W.J. The development of a tool for measuring the perceived impact of information technology on work. Omega. 27(3):1999;327-339.
54. Torkzadeh G., Doll W.J. The development of a tool for measuring perceived impact of information technology on work. Omega. 27(3):1999;327-339.
55. Vickery S.K., Dröge C., Markland R.E. Dimensions of manufacturing strength in the furniture industry. Journal of Operations Management. 15(4):1997;317-330.
56. Weston F.C. Jr. Weighing 'soft' and 'hard' benefits of information technology. Manufacturing Systems. 11(7):1993;120-121.
57. Willcocks L.P., Lester S. In search of information technology productivity. Assessment issues Journal of the Operational Research Society. 48(11):1997;1082-1094.
58. Zadrozny M.A., Ferrazzi K.E. Building a technology base for TQM. Chief Information Officer Journal. 5(2):1992;16-21.