How product quality drives profitability: The experience at holiday inn

Cornell Hotel and Restaurant Administration Quarterly

Volumn 42, Issue 3, 2001, Pages 25-28

  Kimes, Sheryl E ^a  

^a HARVARD BUSINESS SCHOOL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 27144464026     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/0010880401424002     Document Type: Article

References (5)

1. For example, sec: Todd Comen, "Making Quality Assurance Work for You, "Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 3 (November 1989), pp. 23-29;
2. John R. Walker and Tamer Tamer Salameh, "The Q.A. Payoff, "Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 4 (February 1990), pp. 57-59;
3. Harold A. Records and Michael E. Glennie, "Service Management and Quality Assurance: A Systems Approach, "Cornell Hotel and Restaurant Administration Quarterly, Vol. 32, No. 1 (May 1991), pp. 26-35;
4. Kenneth Heymann, "Quality Management: A Ten-point Model, "Cornell Hotel and Restaurant Administration Quarterly, Vol. 33, No. 5 (October 1992), pp. 50-60;
5. Jonathan D. Barsky, "Building a Program for World-class Service, "Cornell Hotel and Restaurant Administration Quarterly, Vol. 37, No. 1 (February 1996), pp. 17-27;