-
2
-
-
0010914502
-
Total quality management perception of Turkish Republic of Northern Cyprus hotel enterprises: An empirical analysis
-
Gazimagosa, North Cyprus, Center for Cyprus Studies Publications
-
Arasli, H. (2000) Total Quality Management perception of Turkish Republic of Northern Cyprus Hotel Enterprises: an empirical analysis, Proceedings of Third International Congress for Cyprus Studies, 3, pp. 479-518 (Gazimagosa, North Cyprus, Center for Cyprus Studies Publications).
-
(2000)
Proceedings of Third International Congress for Cyprus Studies
, vol.3
, pp. 479-518
-
-
Arasli, H.1
-
4
-
-
0010779542
-
A recipe for success
-
February
-
Aune, A. (1991) A recipe for success, TQM Magazine, February, 33(7).
-
(1991)
TQM Magazine
, vol.33
, Issue.7
-
-
Aune, A.1
-
6
-
-
0002914725
-
TQM does work: Ten reasons why misguided attempts fail
-
Becker, S.W. (1993) TQM does work: ten reasons why misguided attempts fail, Management Review, 82(5), p. 30.
-
(1993)
Management Review
, vol.82
, Issue.5
, pp. 30
-
-
Becker, S.W.1
-
7
-
-
0029343577
-
TQM: Flimsy footing or firm foundation
-
Bemowski, K. (1993) TQM: flimsy footing or firm foundation, Quality Progress, pp. 27-28.
-
(1993)
Quality Progress
, pp. 27-28
-
-
Bemowski, K.1
-
9
-
-
0001779601
-
Quality practices and perceptions of valencian hospitality enterprises: An empirical analysis
-
Camison, C., Flor, M., Cruz, S. & Kuster, I. (1996) Quality practices and perceptions of valencian hospitality enterprises: an empirical analysis, International Journal of Quality and Reliability Management, 13(7), pp. 79-93.
-
(1996)
International Journal of Quality and Reliability Management
, vol.13
, Issue.7
, pp. 79-93
-
-
Camison, C.1
Flor, M.2
Cruz, S.3
Kuster, I.4
-
10
-
-
84937549955
-
The scree test for the number of factors
-
Cattell, R.B. (1966) The scree test for the number of factors, Multivariate Behavioral Research, pp. 245-276.
-
(1966)
Multivariate Behavioral Research
, pp. 245-276
-
-
Cattell, R.B.1
-
11
-
-
0004199940
-
-
New York, Reading, MA, Addison Wesley
-
Ciampa, D. (1992) Total Quality (New York, Reading, MA, Addison Wesley).
-
(1992)
Total Quality
-
-
Ciampa, D.1
-
12
-
-
0010779543
-
The coming team crisis: Five stumbling blocks or stepping-stones to success
-
Clemmer, J. (1993) The coming team crisis: five stumbling blocks or stepping-stones to success, CMA Magazine, 67(4), p. 30.
-
(1993)
CMA Magazine
, vol.67
, Issue.4
, pp. 30
-
-
Clemmer, J.1
-
13
-
-
0018146885
-
Common methodological problems in factor analysts studies
-
Comrey, A. (1978) Common methodological problems in factor analysts studies, Journal of Clinical and Consulting Psychology, 46(1), pp. 648-659.
-
(1978)
Journal of Clinical and Consulting Psychology
, vol.46
, Issue.1
, pp. 648-659
-
-
Comrey, A.1
-
15
-
-
0003889222
-
-
New York, New American Library
-
Crosby, P.B. (1979) Quality Is Free (New York, New American Library).
-
(1979)
Quality Is Free
-
-
Crosby, P.B.1
-
17
-
-
0010843519
-
Quality management: Something more than super quality control
-
Crosby, P.B. (1989b) Quality management: something more than super quality control, Executive Excellence, 6(1), pp. 13-14.
-
(1989)
Executive Excellence
, vol.6
, Issue.1
, pp. 13-14
-
-
Crosby, P.B.1
-
19
-
-
0003964033
-
-
Cambridge, MA, MIT Center for Advanced Engineering Study
-
Deming, W.E. (1986) Out of the Crisis (Cambridge, MA, MIT Center for Advanced Engineering Study).
-
(1986)
Out of the Crisis
-
-
Deming, W.E.1
-
20
-
-
0003964033
-
-
Cambridge, MA, MIT Center For Advanced Engineering Study
-
Deming, W.E. (1995) Out of the Crisis, 7th edn (Cambridge, MA, MIT Center For Advanced Engineering Study).
-
(1995)
Out of the Crisis, 7th edn
-
-
Deming, W.E.1
-
21
-
-
85045609957
-
The effects of total quality management on corporate performance and empirical investigation
-
Easton, G.S. & Jarrel, S.L. (1998) The effects of total quality management on corporate performance and empirical investigation, The Journal of Business, 71 (2), p. 252.
-
(1998)
The Journal of Business
, vol.71
, Issue.2
, pp. 252
-
-
Easton, G.S.1
Jarrel, S.L.2
-
22
-
-
0002035510
-
Assess your organization's TQM posture and readiness to successfully complete for Malcolm Baldrige Award
-
Endosomwan, J.A. & Savage-Moore, W. (1991) Assess your organization's TQM posture and readiness to successfully complete for Malcolm Baldrige Award, Industrial Engineering, 23(1), p. 22-24.
-
(1991)
Industrial Engineering
, vol.23
, Issue.1
, pp. 22-24
-
-
Endosomwan, J.A.1
Savage-Moore, W.2
-
24
-
-
0010191789
-
Quality: The strategic business imperative
-
Feigenbaum, A.V. (1986) Quality: the strategic business imperative, Quality Progress 19(1), p. 49.
-
(1986)
Quality Progress
, vol.19
, Issue.1
, pp. 49
-
-
Feigenbaum, A.V.1
-
25
-
-
84999746209
-
What do you do when your organization isn't ready for TQM?
-
Forbes, L.H. (1994) What do you do when your organization isn't ready for TQM?, National Productivity Review, 13(4), pp. 467-479.
-
(1994)
National Productivity Review
, vol.13
, Issue.4
, pp. 467-479
-
-
Forbes, L.H.1
-
26
-
-
0002057986
-
Quality programs show shoddy results
-
B9
-
Fuchsberg, G. (1992) Quality programs show shoddy results, The Wall Street Journal, B1, B9.
-
(1992)
The Wall Street Journal
, vol.B1
-
-
Fuchsberg, G.1
-
27
-
-
0002606341
-
The implementation of TQM in small and medium sized manufacturing companies
-
Goh, P.L. & Ridgeway, K. (1994) The implementation of TQM in small and medium sized manufacturing companies, The TQM Magazine, 6(2), pp. 54-60.
-
(1994)
The TQM Magazine
, vol.6
, Issue.2
, pp. 54-60
-
-
Goh, P.L.1
Ridgeway, K.2
-
28
-
-
0001903171
-
Being the best; Thanks total quality management, Ritz-Carlton improves customer and employee satisfaction
-
Golden, F. (1993) Being the best; thanks Total Quality Management, Ritz-Carlton improves customer and employee satisfaction, Travel Weekly, 52(42), pp. 16-17.
-
(1993)
Travel Weekly
, vol.52
, Issue.42
, pp. 16-17
-
-
Golden, F.1
-
31
-
-
0030093146
-
TQM in small business environment
-
Haksever, C. (1996) TQM in small business environment, Business Horizons, 39(2), pp. 33-40.
-
(1996)
Business Horizons
, vol.39
, Issue.2
, pp. 33-40
-
-
Haksever, C.1
-
32
-
-
0001779090
-
Ten reasons why TQM doesn't work
-
Harari, O. (1993) Ten reasons why TQM doesn't work, Management Review, pp. 33-38.
-
(1993)
Management Review
, pp. 33-38
-
-
Harari, O.1
-
33
-
-
0027113087
-
MD-directed critical pathways: Its time
-
Hart, R. & Musfeldt, C. (1992) MD-directed critical pathways: its time, Hospitals.
-
(1992)
Hospitals
-
-
Hart, R.1
Musfeldt, C.2
-
34
-
-
0002748767
-
Quality makes a difference
-
December
-
Henricks, M. (1992) Quality makes a difference, Small Business Reports, December pp. 29-38.
-
(1992)
Small Business Reports
, pp. 29-38
-
-
Henricks, M.1
-
35
-
-
0010908527
-
How effective is your team
-
Hoevemeyer, V.A. (1993) How effective is your team, Training And Development, 47(9), pp. 67-71.
-
(1993)
Training and Development
, vol.47
, Issue.9
, pp. 67-71
-
-
Hoevemeyer, V.A.1
-
37
-
-
0001869015
-
TQM: More than a dying fad?
-
Jacob, R. (1993) TQM: more than a dying fad? Fortune, pp. 66-72.
-
(1993)
Fortune
, pp. 66-72
-
-
Jacob, R.1
-
40
-
-
21144482256
-
A perspective on quality activities in American firms
-
Kano, N. (1993) A perspective on quality activities in American firms, California Management Review, 35(3), pp. 12-31.
-
(1993)
California Management Review
, vol.35
, Issue.3
, pp. 12-31
-
-
Kano, N.1
-
41
-
-
84947919667
-
Understanding TQM
-
Lakhe, R.R. & Mohanty, P.R. (1994) Understanding TQM, Production Planning and Control, 5(5), pp. 426-444.
-
(1994)
Production Planning and Control
, vol.5
, Issue.5
, pp. 426-444
-
-
Lakhe, R.R.1
Mohanty, P.R.2
-
44
-
-
1542530466
-
Total quality management implementation frameworks: Comparison and review
-
Mohd, Y.S. & Elaine, A. (2000) Total Quality Management implementation frameworks: comparison and review, Total Quality Management, 11 (3), pp. 281-294.
-
(2000)
Total Quality Management
, vol.11
, Issue.3
, pp. 281-294
-
-
Mohd, Y.S.1
Elaine, A.2
-
45
-
-
0003449926
-
-
New York, American Institute of Industrial Engineers
-
Mondon, Y. (1982) Toyota Production System (New York, American Institute of Industrial Engineers).
-
(1982)
Toyota Production System
-
-
Mondon, Y.1
-
46
-
-
0010908127
-
Quality - The Sony way
-
UK, Butterworth Heinemann
-
Nakamura, H. (1992) Quality - the Sony Way. In: Quality Management Handbook (UK, Butterworth Heinemann), pp. 89-97.
-
(1992)
Quality Management Handbook
, pp. 89-97
-
-
Nakamura, H.1
-
49
-
-
0010841619
-
Baldrige award winners identify the essential activities of successful quality practices
-
January
-
Ramirez, C. & Loney, T. (1993) Baldrige award winners identify the essential activities of successful quality practices, Quality Digest, January, pp. 38-40.
-
(1993)
Quality Digest
, pp. 38-40
-
-
Ramirez, C.1
Loney, T.2
-
50
-
-
0027577924
-
What prevents TQM implementation in health care organizations?
-
April
-
Reeves, C.A. & Bednar, D.A. (1993) What prevents TQM implementation in health care organizations?, Quality Progress, April, 41 (4).
-
(1993)
Quality Progress
, vol.41
, Issue.4
-
-
Reeves, C.A.1
Bednar, D.A.2
-
52
-
-
0002488466
-
Is total quality fading as a strategy?
-
October
-
Ryan, T.J. (1995) Is total quality fading as a strategy? HR Focus, October, 72(10), pp. 14-16.
-
(1995)
HR Focus
, vol.72
, Issue.10
, pp. 14-16
-
-
Ryan, T.J.1
-
53
-
-
0010772517
-
Boosting the bottom line over time: Long term study shows TQM pays off in higher stock prices sales and income
-
Georgia Institution of Technology
-
Singhal, V. & Hendiricks, K. (1999) Boosting the bottom line over time: long term study shows TQM pays off in higher stock prices sales and income, Research Horizons, Georgia Institution of Technology, pp. 31-32.
-
(1999)
Research Horizons
, pp. 31-32
-
-
Singhal, V.1
Hendiricks, K.2
-
54
-
-
0010908128
-
Visionary Ritz-Carlton takes TQM to new level
-
Spiselman, A. (1995) Visionary Ritz-Carlton takes TQM to new level, Hotels, 29(10), 45-47.
-
(1995)
Hotels
, vol.29
, Issue.10
, pp. 45-47
-
-
Spiselman, A.1
-
56
-
-
0010849739
-
-
Nicosia, State and Deputy Prime Ministry
-
Tourism Department (2000) Tourism and Statistical Year Book (Nicosia, State and Deputy Prime Ministry).
-
(2000)
Tourism and Statistical Year Book
-
-
-
57
-
-
0001937929
-
The QA payoff
-
Walker, J.R. & Salameth, T.T. (1990) The QA payoff, Cornell Hotel And Restaurant Administration Quarterly, 30(4), pp. 57-59.
-
(1990)
Cornell Hotel and Restaurant Administration Quarterly
, vol.30
, Issue.4
, pp. 57-59
-
-
Walker, J.R.1
Salameth, T.T.2
-
58
-
-
0002277469
-
Is your organization ready for TQM? - An assessment methodology
-
Weeks, B., Helms, M.M. & Ettkin, L.P. (1995) Is your organization ready for TQM? - An assessment methodology, TQM Magazine, 7(5), pp. 43-49.
-
(1995)
TQM Magazine
, vol.7
, Issue.5
, pp. 43-49
-
-
Weeks, B.1
Helms, M.M.2
Ettkin, L.P.3
-
60
-
-
79959194547
-
Venturing down the TQM path for SMEs
-
Wiele, T. & Brown, A. (1998) Venturing down the TQM path for SMEs, International Small Business Journal, 16(2), pp. 50-69.
-
(1998)
International Small Business Journal
, vol.16
, Issue.2
, pp. 50-69
-
-
Wiele, T.1
Brown, A.2
-
61
-
-
0000711806
-
The other side of quality: 'Soft' issues and the human resource dimension
-
Wilkinson, A. (1992) The other side of quality: 'soft' issues and the human resource dimension, Total Quality Management, 3(3), pp. 32-39.
-
(1992)
Total Quality Management
, vol.3
, Issue.3
, pp. 32-39
-
-
Wilkinson, A.1
-
62
-
-
0009354858
-
New patterns of quality management in the United Kingdom
-
Wilkinson, A., Redman, T. & Shape, E. (1995) New patterns of quality management in the United Kingdom. Quality Management Journal, 37, p. 49.
-
(1995)
Quality Management Journal
, vol.37
, pp. 49
-
-
Wilkinson, A.1
Redman, T.2
Shape, E.3
|