Achieving long-term customer satisfaction through organizational culture: Evidence from the health care sector

Managing Service Quality

Volumn 17, Issue 5, 2007, Pages 510-522

  Bellou, Victoria ^a  

^a UNIVERSITY OF MACEDONIA   (Greece)

Author keywords

Customer satisfaction; Customer services quality; Greece; Hospitals; Organizational culture

Indexed keywords

EID: 34548604217     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710817334     Document Type: Article

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