Quality evaluation in health care services based on customer-provider relationships

International Journal of Health Care Quality Assurance

Volumn 18, Issue 6, 2005, Pages 404-412

  Eiriz, Vasco ^a   António Figueiredo, José ^b  

^a UNIVERSITY OF MINHO   (Portugal)

^b POLYTECHNIC INSTITUTE OF SANTARÉM   (Portugal)

Author keywords

Customer satisfaction; Health services; Patients; Performance management; Portugal; Quality

Indexed keywords

ECONOMICS; EVALUATION; HEALTH CARE QUALITY; HOME CARE; HUMAN; HUMAN RELATION; ORGANIZATION AND MANAGEMENT; PORTUGAL; REVIEW; STANDARD;

EVALUATION STUDIES; HOME CARE SERVICES; HUMANS; PORTUGAL; PROFESSIONAL-FAMILY RELATIONS; PROFESSIONAL-PATIENT RELATIONS; QUALITY ASSURANCE, HEALTH CARE;

EID: 25444486402     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860510619408     Document Type: Review

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