Introducing CRM into an academic library

Library Management

Volumn 28, Issue , 2007, Pages 281-291

  Wang, MeiYu ^a  

^a HSUAN CHUANG UNIVERSITY   (Taiwan)

Author keywords

Case studies; Customer relations; Customer service management; Database management implementation

Indexed keywords

EID: 34547663673     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120710774431     Document Type: Article

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