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Volumn 19, Issue 4, 2002, Pages 43-48
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The wizard of OZ in crmland: Crm's need for business process management
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NONE
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Author keywords
[No Author keywords available]
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Indexed keywords
CUSTOMER SATISFACTION;
ECONOMICS;
PORTALS;
SPEECH RECOGNITION;
BUSINESS PROCESS MANAGEMENT;
INDUSTRIAL MANAGEMENT;
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EID: 0036735636
PISSN: 10580530
EISSN: None
Source Type: Journal
DOI: 10.1201/1078/43202.19.4.20020901/38833.5 Document Type: Article |
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Times cited : (8)
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References (0)
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