CRM and customer-centric knowledge management: An empirical research

Business Process Management Journal

Volumn 9, Issue 5, 2003, Pages 617-634

  Stefanou, Constantinos J ^a   Sarmaniotis, Christos ^a   Stafyla, Amalia ^b  

^a ALEXANDER TECHNOLOGICAL EDUCATIONAL INSTITUTE OF THESSALONIKI   (Greece)

^b ARISTOTLE UNIVERSITY OF THESSALONIKI   (Greece)

Author keywords

Customer relations; Customer satisfaction; Grrece; Knowledge management

Indexed keywords

EID: 84986104507     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150310496721     Document Type: Article

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