메뉴 건너뛰기




Volumn 36, Issue 6, 2007, Pages 784-798

Marketing of competence: Exploring the resource-based content of value-for-customers through a case study analysis

Author keywords

Competence alignment; Competence based marketing; End market orientation; Experiential communication; Value for customer

Indexed keywords


EID: 34250329827     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2006.06.005     Document Type: Article
Times cited : (47)

References (62)
  • 4
    • 0000648913 scopus 로고
    • Strategic factor markets: Expectations, luck, and business strategy
    • Barney J.B. Strategic factor markets: Expectations, luck, and business strategy. Management Science 10 (1986) 1231-1241
    • (1986) Management Science , vol.10 , pp. 1231-1241
    • Barney, J.B.1
  • 5
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney J.B. Firm resources and sustained competitive advantage. Journal of Management 17 (1991) 99-120
    • (1991) Journal of Management , vol.17 , pp. 99-120
    • Barney, J.B.1
  • 6
    • 30344452956 scopus 로고    scopus 로고
    • The role of value change management in relationship dissolution: Hygiene and motivational factors
    • Beverland M., Farrelly F., and Woodhatch Z. The role of value change management in relationship dissolution: Hygiene and motivational factors. Journal of Marketing Management 20 (2004) 927-939
    • (2004) Journal of Marketing Management , vol.20 , pp. 927-939
    • Beverland, M.1    Farrelly, F.2    Woodhatch, Z.3
  • 8
    • 0004023526 scopus 로고
    • Harvard University Press, Cambridge (MA)
    • Burt R.S. Structural holes (1992), Harvard University Press, Cambridge (MA)
    • (1992) Structural holes
    • Burt, R.S.1
  • 9
    • 0002103691 scopus 로고    scopus 로고
    • A resource-based theory of strategic alliances
    • Das T.K., and Teng B.-S. A resource-based theory of strategic alliances. Journal of Management 26 (2000) 31-61
    • (2000) Journal of Management , vol.26 , pp. 31-61
    • Das, T.K.1    Teng, B.-S.2
  • 10
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • Day G.S. The capabilities of market-driven organizations. Journal of Marketing 58 (1994) 37-52
    • (1994) Journal of Marketing , vol.58 , pp. 37-52
    • Day, G.S.1
  • 11
    • 0000857363 scopus 로고
    • Asset stock accumulation and sustainability of competitive advantage
    • Dierickx I., and Cool K. Asset stock accumulation and sustainability of competitive advantage. Management Science 35 (1989) 1504-1511
    • (1989) Management Science , vol.35 , pp. 1504-1511
    • Dierickx, I.1    Cool, K.2
  • 12
    • 0030376434 scopus 로고    scopus 로고
    • Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry
    • Dyer J.H. Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry. Strategic Management Journal 17 (1996) 271-291
    • (1996) Strategic Management Journal , vol.17 , pp. 271-291
    • Dyer, J.H.1
  • 13
    • 0001012521 scopus 로고    scopus 로고
    • Creating and managing a high-performance knowledge sharing network: The Toyota case
    • Dyer J.H., and Nobeoka K. Creating and managing a high-performance knowledge sharing network: The Toyota case. Strategic Management Journal 21 (2000) 345-367
    • (2000) Strategic Management Journal , vol.21 , pp. 345-367
    • Dyer, J.H.1    Nobeoka, K.2
  • 14
    • 0032348699 scopus 로고    scopus 로고
    • The relational view: Cooperative strategy and sources of interorganizational competitive advantage
    • Dyer J.H., and Singh H. The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of Management Review 23 (1998) 660-679
    • (1998) Academy of Management Review , vol.23 , pp. 660-679
    • Dyer, J.H.1    Singh, H.2
  • 15
    • 30344439548 scopus 로고    scopus 로고
    • Value creation in the relationship life cycle: A quasi-longitudinal analysis
    • Eggert A., Ulaga W., and Schultz F. Value creation in the relationship life cycle: A quasi-longitudinal analysis. Industrial Marketing Management 35 (2006) 20-27
    • (2006) Industrial Marketing Management , vol.35 , pp. 20-27
    • Eggert, A.1    Ulaga, W.2    Schultz, F.3
  • 16
    • 28044442033 scopus 로고    scopus 로고
    • What is a marketing resource? A response to Gibbert, Golfetto and Zerbini
    • Fahy J., Hooley G., Greenley G., and Cadogan J. What is a marketing resource? A response to Gibbert, Golfetto and Zerbini. Journal of Business Research 59 (2006) 152-154
    • (2006) Journal of Business Research , vol.59 , pp. 152-154
    • Fahy, J.1    Hooley, G.2    Greenley, G.3    Cadogan, J.4
  • 19
    • 0041401088 scopus 로고    scopus 로고
    • The initiators of changes in customers' desired value - results from a theory building study
    • Flint D.J., and Woodruff R.B. The initiators of changes in customers' desired value - results from a theory building study. Industrial Marketing Management 30 (2001) 321-337
    • (2001) Industrial Marketing Management , vol.30 , pp. 321-337
    • Flint, D.J.1    Woodruff, R.B.2
  • 20
    • 0028387371 scopus 로고
    • AT&T, BT and NTT, a comparison of vision, strategy and competence
    • Fransman M. AT&T, BT and NTT, a comparison of vision, strategy and competence. Telecommunications Policy 18 (1994) 137-153
    • (1994) Telecommunications Policy , vol.18 , pp. 137-153
    • Fransman, M.1
  • 21
    • 0030527375 scopus 로고    scopus 로고
    • Network configuration and innovation success: An empirical analysis in German high-tech industries
    • Gemünden H.G., Ritter T., and Heydebreck P. Network configuration and innovation success: An empirical analysis in German high-tech industries. International Journal of Research in Marketing 13 (1996) 449-462
    • (1996) International Journal of Research in Marketing , vol.13 , pp. 449-462
    • Gemünden, H.G.1    Ritter, T.2    Heydebreck, P.3
  • 22
    • 28044450585 scopus 로고    scopus 로고
    • What do we mean by "marketing" resources and competencies? A comment on Hooley, Greenley, Cadogan, and Fahey (JBR 2005)
    • Gibbert M., Golfetto F., and Zerbini F. What do we mean by "marketing" resources and competencies? A comment on Hooley, Greenley, Cadogan, and Fahey (JBR 2005). Journal of Business Research 59 (2006) 148-151
    • (2006) Journal of Business Research , vol.59 , pp. 148-151
    • Gibbert, M.1    Golfetto, F.2    Zerbini, F.3
  • 23
    • 0030641201 scopus 로고    scopus 로고
    • Toward a model of business-to-business marketing communication effects
    • Gilliland D.I., and Johnston W.J. Toward a model of business-to-business marketing communication effects. Industrial Marketing Management 26 (1997) 15-29
    • (1997) Industrial Marketing Management , vol.26 , pp. 15-29
    • Gilliland, D.I.1    Johnston, W.J.2
  • 26
    • 34250308131 scopus 로고    scopus 로고
    • Golfetto, F., & Gibbert, M. (in press). Marketing Competencies and the Sources of Customer Value in Business Markets. Industrial Marketing Management.
  • 27
    • 0030505108 scopus 로고    scopus 로고
    • Prospering in dynamically-competitive environments: Organizational capability as knowledge integration
    • Grant R.M. Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organisation Science 7 (1996) 375-387
    • (1996) Organisation Science , vol.7 , pp. 375-387
    • Grant, R.M.1
  • 28
    • 84991945637 scopus 로고    scopus 로고
    • Value-driven relational marketing: From products to resources and competencies
    • Grönroos C. Value-driven relational marketing: From products to resources and competencies. Journal of Marketing Management 13 (1997) 407-419
    • (1997) Journal of Marketing Management , vol.13 , pp. 407-419
    • Grönroos, C.1
  • 30
    • 1342263611 scopus 로고    scopus 로고
    • Identifying the determinants of value creation in the market. A competence-based approach
    • Harmsen H., and Jensen B. Identifying the determinants of value creation in the market. A competence-based approach. Journal of Business Research 57 (2004) 533-547
    • (2004) Journal of Business Research , vol.57 , pp. 533-547
    • Harmsen, H.1    Jensen, B.2
  • 31
    • 23644445162 scopus 로고    scopus 로고
    • Business relationships on different waves: Paradigm shift and marketing orientation revisited
    • Hedaa L., and Ritter T. Business relationships on different waves: Paradigm shift and marketing orientation revisited. Industrial Marketing Management 34 (2005) 714-721
    • (2005) Industrial Marketing Management , vol.34 , pp. 714-721
    • Hedaa, L.1    Ritter, T.2
  • 32
    • 0042374669 scopus 로고    scopus 로고
    • Redefining market orientation from a relationship perspective - theoretical considerations and empirical results
    • Helfert G., Ritter T., and Walter A. Redefining market orientation from a relationship perspective - theoretical considerations and empirical results. European Journal of Marketing 36 (2002) 1119-1139
    • (2002) European Journal of Marketing , vol.36 , pp. 1119-1139
    • Helfert, G.1    Ritter, T.2    Walter, A.3
  • 33
    • 0242298110 scopus 로고    scopus 로고
    • Assessing the strategic value of business relationships: The role of uncertainty and flexibility
    • Hibbard J.D., Hogan J.E., and Smith G.R. Assessing the strategic value of business relationships: The role of uncertainty and flexibility. Journal of Business and Industrial Marketing 18 (2003) 376-387
    • (2003) Journal of Business and Industrial Marketing , vol.18 , pp. 376-387
    • Hibbard, J.D.1    Hogan, J.E.2    Smith, G.R.3
  • 34
    • 0033236257 scopus 로고    scopus 로고
    • Pie-expansion efforts: Collaboration processes in buyer-supplier relationships
    • Jap S. Pie-expansion efforts: Collaboration processes in buyer-supplier relationships. Journal of Marketing Research 4 (1999) 461-475
    • (1999) Journal of Marketing Research , vol.4 , pp. 461-475
    • Jap, S.1
  • 35
    • 23644458251 scopus 로고    scopus 로고
    • Value in business markets: What do we know? Where are we going?
    • Lindgreen A., and Wynstra F. Value in business markets: What do we know? Where are we going?. Industrial Marketing Management 34 (2005) 732-748
    • (2005) Industrial Marketing Management , vol.34 , pp. 732-748
    • Lindgreen, A.1    Wynstra, F.2
  • 36
    • 18844467220 scopus 로고    scopus 로고
    • Fast, global, and entrepreneurial: Supply chain management, Hong Kong style - an interview with Victor Fung
    • Magretta J. Fast, global, and entrepreneurial: Supply chain management, Hong Kong style - an interview with Victor Fung. Harvard Business Review 76 (1998) 103-114
    • (1998) Harvard Business Review , vol.76 , pp. 103-114
    • Magretta, J.1
  • 37
    • 0034387427 scopus 로고    scopus 로고
    • A contingent approach to the design of vendor selection systems for different types of co-operative customer/supplier relationships
    • Masella C., and Rangone A. A contingent approach to the design of vendor selection systems for different types of co-operative customer/supplier relationships. International Journal of Operations and Production Management 20 (2000) 70-84
    • (2000) International Journal of Operations and Production Management , vol.20 , pp. 70-84
    • Masella, C.1    Rangone, A.2
  • 38
    • 0345423660 scopus 로고    scopus 로고
    • Business suppliers' value creation potential. A capability-based analysis
    • Möller K.K.E., and Törrönen P. Business suppliers' value creation potential. A capability-based analysis. Industrial Marketing Management 32 (2003) 109-118
    • (2003) Industrial Marketing Management , vol.32 , pp. 109-118
    • Möller, K.K.E.1    Törrönen, P.2
  • 39
    • 84992969661 scopus 로고    scopus 로고
    • Taking customer relations to the next level
    • Mullin R. Taking customer relations to the next level. Journal of Business Strategy 1 (1997) 22-26
    • (1997) Journal of Business Strategy , vol.1 , pp. 22-26
    • Mullin, R.1
  • 40
    • 25144463089 scopus 로고    scopus 로고
    • Building loyalty in business markets
    • Narayandas D. Building loyalty in business markets. Harvard Business Review 83 (2005) 131-139
    • (2005) Harvard Business Review , vol.83 , pp. 131-139
    • Narayandas, D.1
  • 43
    • 84989113324 scopus 로고
    • The cornerstones of competitive advantage: A resource-based view
    • Peteraf M. The cornerstones of competitive advantage: A resource-based view. Strategic Management Journal 14 (1993) 179-192
    • (1993) Strategic Management Journal , vol.14 , pp. 179-192
    • Peteraf, M.1
  • 44
  • 45
    • 36148971994 scopus 로고    scopus 로고
    • Managing inter-organizational transfer of competence: A case study
    • Sanchez R., and Heene A. (Eds), Elsevier, New York
    • Prévot F. Managing inter-organizational transfer of competence: A case study. In: Sanchez R., and Heene A. (Eds). Advances in applied business strategy Vol. 8 (2005), Elsevier, New York
    • (2005) Advances in applied business strategy , vol.8
    • Prévot, F.1
  • 46
    • 0002433505 scopus 로고    scopus 로고
    • Value co-production: Intellectual origins and implications for practice and research
    • Ramirez R. Value co-production: Intellectual origins and implications for practice and research. Strategic Management Journal 20 (1999) 49-65
    • (1999) Strategic Management Journal , vol.20 , pp. 49-65
    • Ramirez, R.1
  • 48
    • 0037765247 scopus 로고    scopus 로고
    • Network competence: Its impact on innovation success and its antecedents
    • Ritter T., and Gemünden H.G. Network competence: Its impact on innovation success and its antecedents. Journal of Business Research 56 (2003) 745-755
    • (2003) Journal of Business Research , vol.56 , pp. 745-755
    • Ritter, T.1    Gemünden, H.G.2
  • 49
    • 84986119980 scopus 로고    scopus 로고
    • A preliminary evaluation of professional accounting services: Direct marketing in the internet
    • Roxas M.L., Peek L., Peek G., and Thorsten H. A preliminary evaluation of professional accounting services: Direct marketing in the internet. Journal of Services Marketing 14 (2000) 595-605
    • (2000) Journal of Services Marketing , vol.14 , pp. 595-605
    • Roxas, M.L.1    Peek, L.2    Peek, G.3    Thorsten, H.4
  • 50
    • 84989046113 scopus 로고
    • How much does industry matter
    • Rumelt R. How much does industry matter. Strategic Management Journal 12 (1991) 167-186
    • (1991) Strategic Management Journal , vol.12 , pp. 167-186
    • Rumelt, R.1
  • 53
    • 0042403428 scopus 로고    scopus 로고
    • Value creation in markets a critical area of focus for business-to-business markets
    • Sharma A., Krishnan R., and Grewal D. Value creation in markets a critical area of focus for business-to-business markets. Industrial Marketing Management 30 (2001) 391-402
    • (2001) Industrial Marketing Management , vol.30 , pp. 391-402
    • Sharma, A.1    Krishnan, R.2    Grewal, D.3
  • 54
    • 0011899406 scopus 로고    scopus 로고
    • The resource-based view and marketing: The role of market-based assets in gaining competitive advantage
    • Srivastava R.K., Fahey L., and Christensen H.K. The resource-based view and marketing: The role of market-based assets in gaining competitive advantage. Journal of Management 27 (2001) 777-802
    • (2001) Journal of Management , vol.27 , pp. 777-802
    • Srivastava, R.K.1    Fahey, L.2    Christensen, H.K.3
  • 56
    • 0002501182 scopus 로고
    • Customer intimacy and other value disciplines
    • Treacy M., and Wiersema F. Customer intimacy and other value disciplines. Harvard Business Review 71 (1993) 84-93
    • (1993) Harvard Business Review , vol.71 , pp. 84-93
    • Treacy, M.1    Wiersema, F.2
  • 57
    • 0344082101 scopus 로고    scopus 로고
    • Capturing value creation in business relationships: A customer perspective
    • Ulaga W. Capturing value creation in business relationships: A customer perspective. Industrial Marketing Management 32 (2003) 677-693
    • (2003) Industrial Marketing Management , vol.32 , pp. 677-693
    • Ulaga, W.1
  • 58
    • 0011909720 scopus 로고    scopus 로고
    • Measuring customer-perceived value in business markets - a prerequisite for marketing strategy development and implementation
    • Ulaga W., and Chacour S. Measuring customer-perceived value in business markets - a prerequisite for marketing strategy development and implementation. Industrial Marketing Management 30 (2001) 525-540
    • (2001) Industrial Marketing Management , vol.30 , pp. 525-540
    • Ulaga, W.1    Chacour, S.2
  • 59
    • 0010559406 scopus 로고    scopus 로고
    • Value creation in buyer-seller relationships - theoretical considerations and empirical results from a supplier's perspective
    • Walter A., Ritter T., and Gemünden H.G. Value creation in buyer-seller relationships - theoretical considerations and empirical results from a supplier's perspective. Industrial Marketing Management 30 (2001) 365-277
    • (2001) Industrial Marketing Management , vol.30 , pp. 365-277
    • Walter, A.1    Ritter, T.2    Gemünden, H.G.3
  • 60
    • 0002406254 scopus 로고
    • Knowledge and competencies as strategic assets
    • Teece D. (Ed), Ballinger
    • Winter S. Knowledge and competencies as strategic assets. In: Teece D. (Ed). The competitive challenge (1987), Ballinger 159-184
    • (1987) The competitive challenge , pp. 159-184
    • Winter, S.1
  • 62
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence
    • Zeithaml V.A. Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. Journal of Marketing 52 (1988) 2-22
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.