Evaluation research of information and supporting interface in electronic commerce web sites

Industrial Management and Data Systems

Volumn 104, Issue 9, 2004, Pages 712-721

  Kuo, Hui Ming ^a   Hwang, Sheue Ling ^b   Wang, Eric Min Yang ^b  

^a FORTUNE INSTITUTE OF TECHNOLOGY   (Taiwan)

^b NATIONAL TSING HUA UNIVERSITY   (Taiwan)

Author keywords

Electronic commerce; Information; Internet; Shopping

Indexed keywords

COMPUTATIONAL COMPLEXITY; CUSTOMER SATISFACTION; DECISION MAKING; INFORMATION ANALYSIS; INTERFACES (COMPUTER); MARKETING; WORLD WIDE WEB;

E-SHOPPING; INFORMATION SYSTEMS; INTERFACE DESIGN;

ELECTRONIC COMMERCE;

EID: 10444235053     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570410567702     Document Type: Article

References (19)

1. Barnes, S.J. and Vidgen, R. (2003), "Measuring web site quality improvements: a case study of the forum on strategic management knowledge exchange", Industrial Management & Data Systems, Vol. 103 No. 5, pp. 297-309.
2. Cho, N. and Park, S. (2001), "Development of electronic commerce user-consumer satisfaction index (ECUSI) for internet shopping", Industrial Management & Data Systems, Vol. 101 No. 8, pp. 400-6.
3. Citrin, A.V., Sprott, D.E., Silverman, S.N. and Stern, D.E. (2000), "Adoption of internet shopping: the role of consumer innovativeness", Industrial Management & Data Systems, Vol. 100 No. 7, pp. 294-300.
4. Dalal, N.P., Quible, Z. and Wyatt, K. (2000), "Cognitive design of home pages: an experimental study of comprehension on the World Wide Web", Information Processing and Management, Vol. 36 No. 4, pp. 607-21.
5. Digitimes (2001), available at: http:/member.digitimes.com.tw/newscontext.asp?
6. Duffy, G. and Dale, B.G. (2002), "E-commerce processes: a study of criticality", Industrial Management & Data Systems, Vol.102 No. 8, pp. 432-41.
7. E-buyersguider Survey (1999), available at: http://search. knowledgestor.com/info/com.g2news_olr_63_26.html
8. Guttman, R.H., Moukas, A.G. and Maes, P. (1998), "Agent-mediated electronic commerce: a survey", Knowledge Engineering Review, Vol. 13 No. 3, pp. 147-59.
9. Helander, M.G. and Khalid, H.M. (2000), "Modeling the customer in electronic commerce", Applied Ergonomics, Vol. 31 No. 6, pp. 609-19.
10. Huang, M.H. (2000), "Information load: its relationship to online exploratory and shopping behavior", International Journal of Information Management, Vol. 20 No. 1, pp. 337-47.
11. Kuo, H.M., Hwang, S.L. and Wang, E.M.Y. (2002a), "A preliminary study of consumer behaviors in B2C", Communications of the IIMA, Vol. 2 No. 4, pp. 79-91.
12. Kuo, H.M., Hwang, S.L. and Wang, E.M.Y. (2002b), Research of Information Design on Shopping Web Sites, National Conference on Management of Technology, Kaohsiung, Taiwan.
13. Kuo, H.M., Wang, E.M.Y. and Hwang, S.L. (2003), "Verification of a B2C consumer behavior model in electronic commerce", paper presented at the XVth International Ergonomics Association Triennial Congress, Seoul.
14. So, M.W.C. and Sculli, S. (2002), "The role of trust, quality, value and risk in conducting e-business", Industrial Management & Data Systems, Vol. 102 No. 9, pp. 503-12.
15. Miles, G.E., Howes, A. and Davies, A.J. (2000), "A framework for understanding human factors in web-based electronic commerce", International Journal of Human-Computer Studies, Vol. 52 No. 2, pp. 131-63.
16. O'Keefe, R.M. and McEachem, T. (1998), "Web-based customer decision support system", Communications of the ACM, Vol.41 No. 3, pp. 71-8.
17. Rotandaro, G.R. (2002), "Defining the customer's expectations in e-business", Industrial Management & Data Systems, Vol. 102 No. 9, pp. 476-82.
18. Shih, T.K., Chiu, C.F., Hsu, H.H. and Lin, F. (2002), "An integrated framework for recommendation systems in e-commerce", Industrial Management & Data Systems, Vol. 102 No. 8, pp. 417-31.
19. Turban, E., Lee, J., King, D. and Chung, H.M. (2000), Electronic Commerce - A Managerial Perspective, Prentice-Hall, Inc., Englewood Cliffs, NJ.