Customer Requirements Segmentation (CRS): A prerequisite technique for Quality Function Deployment (QFD)

Total Quality Management and Business Excellence

Volumn 17, Issue 5, 2006, Pages 567-587

  Shahin, Arash ^a,c   Chan, J F L ^b  

^a UNIVERSITY OF ISFAHAN   (Iran)

^b NEWCASTLE UNIVERSITY   (United Kingdom)

^c NONE   (Iran)

Author keywords

Customer Requirements (CR); Customer Requirements Segmentation (CRS); House of Quality (HoQ); Quality Function Deployment (QFD); Service Quality Dimensions (SQD)

Indexed keywords

EID: 33745417793     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600588117     Document Type: Review

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