Using soft systems methodology to manage hotels: A case study

Managing Service Quality: An International Journal

Volumn 10, Issue 1, 2000, Pages 6-10

  Ingram, Hadyn ^a  

^a Management Development   (United Kingdom)

Author keywords

Hospitality; Hotels; Soft systems methodology

Indexed keywords

EID: 0010842402     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010307003     Document Type: Article

References (12)

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8. Kirk, D. (1995), “Hard and soft systems: a common paradigm for operations management?”, International Journal of Contemporary Hospitality Management, Vol. 7 No. 5, pp. 13-16.
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11. Patching, D. (1990), Practical Soft Systems Analysis, Pitman, London.
12. White, W.F. (1948), Human Relations in the Restaurant Industry, McGraw-Hill, New York, NY.