Organizational citizenship behavior and service quality

Journal of Services Marketing

Volumn 17, Issue 4, 2003, Pages 357-378

  Bienstock, Carol C ^a   Demoranville, Carol W ^b   Smith, Rachel K ^c  

^a RADFORD UNIVERSITY   (United States)

^b NORTHERN ILLINOIS UNIVERSITY   (United States)

^c UNIVERSITY OF ARKANSAS AT LITTLE ROCK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986017010     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040310482775     Document Type: Article

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