The influence of employee organizational citizenship behavior on customer loyalty

International Journal of Service Industry Management

Volumn 15, Issue 1, 2004, Pages 27-53

  Castro, Carmen Barroso ^a   Armario, Enrique Martín ^a   Ruiz, David Martín ^a  

^a UNIVERSITY OF SEVILLE   (Spain)

Author keywords

Customer loyalty; Customer satisfaction; Marketing processes; Organizational behaviour

Indexed keywords

EID: 2442498410     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230410523321     Document Type: Review

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