Service in the restaurant industry: An American and Irish comparison of service failures and recovery strategies

International Journal of Hospitality Management

Volumn 22, Issue 4, 2003, Pages 395-418

  Mueller, R D ^a   Palmer, A ^b   Mack, R ^a   McMullan, R ^c  

^a School of Business   (United States)

^b UNIVERSITY OF GLOUCESTERSHIRE   (United Kingdom)

^c NONE   (United Kingdom)

Author keywords

American Irish comparison; Recovery strategies; Restaurant industry; Service failures

Indexed keywords

EID: 0242299252     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0278-4319(03)00072-0     Document Type: Article

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