Crisis management and services marketing

Journal of Services Marketing

Volumn 19, Issue 5, 2005, Pages 336-345

  Dominic, Elliott ^a   Kim, Harris ^a   Steve, Baron ^a  

^a UNIVERSITY OF LIVERPOOL MANAGEMENT SCHOOL   (United Kingdom)

Author keywords

Consumer behaviour; Disasters; Service failures; Services marketing

Indexed keywords

EID: 24344505446     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040510609943     Document Type: Article

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