메뉴 건너뛰기




Volumn 12, Issue 2, 1997, Pages 134-148

Power as a predictor of industrial complaining styles in a buyer/seller relationship: The buyer's perspective

(1)  Hansen, Scott W a  

a NONE

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0642276386     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858629710172664     Document Type: Article
Times cited : (9)

References (30)
  • 2
    • 0001655709 scopus 로고
    • An investigation of influences of consumer complaint reports
    • Kinnear, T.C. (Ed.), Association for Consumer Research. Ann Arbor, MI
    • Bearden, W.O. and Mason, J.B. (1984). "An investigation of influences of consumer complaint reports." in Kinnear, T.C. (Ed.), Advances in Consumer Research, Association for Consumer Research. Ann Arbor, MI, pp. 490-5.
    • (1984) Advances in Consumer Research , pp. 490-495
    • Bearden, W.O.1    Mason, J.B.2
  • 3
    • 0002335592 scopus 로고
    • Selected determinants of consumer satisfaction and complaint reports
    • February
    • Bearden, W.O. and Teel, J.E. (1983). "Selected determinants of consumer satisfaction and complaint reports." Journal of Marketing Research, Vol. 20, February, pp. 21-8.
    • (1983) Journal of Marketing Research , vol.20 , pp. 21-28
    • Bearden, W.O.1    Teel, J.E.2
  • 4
    • 38149144711 scopus 로고
    • Dissatisfaction response styles among clients of professional accounting firms
    • Dart, J. and Freeman, K. (1994). "Dissatisfaction response styles among clients of professional accounting firms." Journal of Business Research, Vol. 29. pp. 75-81.
    • (1994) Journal of Business Research , vol.29 , pp. 75-81
    • Dart, J.1    Freeman, K.2
  • 5
    • 0003130567 scopus 로고
    • Research perspectives on consumer complaining behavior
    • Lamb, C.W. and Dunne, P.M. (Eds). American Marketing Association, Chicago, IL
    • Day, R.L. (1980). "Research perspectives on consumer complaining behavior," in Lamb, C.W. and Dunne, P.M. (Eds). Theoretical Developments in Marketing, American Marketing Association, Chicago, IL, pp. 211-15.
    • (1980) Theoretical Developments in Marketing , pp. 211-215
    • Day, R.L.1
  • 7
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • April
    • Dwyer, F.R., Schurr, P.H. and Oh, S. (1987). "Developing buyer-seller relationships." Journal of Marketing, Vol. 51. April, pp. 11-27.
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 8
    • 0002823483 scopus 로고
    • Power measurement in the distribution channel
    • February
    • El-Ansary, A. and Stern, L.W. (1972). "Power measurement in the distribution channel." Journal of Marketing Research, Vol. 9, February, pp. 47-52.
    • (1972) Journal of Marketing Research , vol.9 , pp. 47-52
    • El-Ansary, A.1    Stern, L.W.2
  • 9
    • 0002136873 scopus 로고
    • Sources and types of intrachannel conflict
    • Spring
    • Elgar, M. (1979). "Sources and types of intrachannel conflict." Journal of Retailing, Vol. 55, Spring, pp. 61-75.
    • (1979) Journal of Retailing , vol.55 , pp. 61-75
    • Elgar, M.1
  • 10
    • 0000218448 scopus 로고
    • A typology of individual search strategies among purchasers of new automobiles
    • March
    • Furse, D., Punj, G. and Stewart, D. (1984). "A typology of individual search strategies among purchasers of new automobiles." Journal of Consumer Research, Vol. 10. March, pp. 417-31.
    • (1984) Journal of Consumer Research , vol.10 , pp. 417-431
    • Furse, D.1    Punj, G.2    Stewart, D.3
  • 11
    • 0000667866 scopus 로고
    • Power in a channel of distribution: Sources and consequences
    • May
    • Hunt, S. and Nevin, J. (1974). "Power in a channel of distribution: sources and consequences." Journal of Marketing Research, Vol. 11, May, pp. 186-93.
    • (1974) Journal of Marketing Research , vol.11 , pp. 186-193
    • Hunt, S.1    Nevin, J.2
  • 12
    • 0002635271 scopus 로고
    • The sources, meaning, and validity of consumer complaint behavior: A psychological analysis
    • Fall
    • Jacoby, J. and Jaccard, J.J. (1981). "The sources, meaning, and validity of consumer complaint behavior: a psychological analysis," Journal of Retailing, Vol. 57, Fall, pp. 4-24.
    • (1981) Journal of Retailing , vol.57 , pp. 4-24
    • Jacoby, J.1    Jaccard, J.J.2
  • 14
    • 0010753264 scopus 로고
    • Use same theory, skills for consumer industrial market research
    • January
    • Katz, M. (1979). "Use same theory, skills for consumer industrial market research." Marketing News, Vol. 12, January, p. 16.
    • (1979) Marketing News , vol.12 , pp. 16
    • Katz, M.1
  • 15
    • 0010710444 scopus 로고
    • The direction of consumer complaint research
    • Olson, J.C. (Ed.), Association for Consumer Research, Ann Arbor, MI
    • Landon, E.L. (1980). "The direction of consumer complaint research." in Olson, J.C. (Ed.), Advances in Consumer Research, Vol. 7, Association for Consumer Research, Ann Arbor, MI, pp. 335-8.
    • (1980) Advances in Consumer Research , vol.7 , pp. 335-338
    • Landon, E.L.1
  • 16
    • 0000064327 scopus 로고
    • Sources of power: Their impact on intrachannel conflict
    • November
    • Lusch, R.F. (1976). "Sources of power: their impact on intrachannel conflict." Journal of Marketing Research, Vol. 13, November, pp. 382-90.
    • (1976) Journal of Marketing Research , vol.13 , pp. 382-390
    • Lusch, R.F.1
  • 17
    • 0000714491 scopus 로고
    • A modified model of power in the marketing channel
    • August
    • Lusch, R.F. and Brown, J.R. (1982). "A modified model of power in the marketing channel." Journal of Marketing Research, Vol. 19. August, pp. 312-23.
    • (1982) Journal of Marketing Research , vol.19 , pp. 312-323
    • Lusch, R.F.1    Brown, J.R.2
  • 19
    • 0002538209 scopus 로고
    • A general model for understanding channel member behavior
    • Winter
    • Robicheaux, R. and El-Ansary, A. (1975), "A general model for understanding channel member behavior." Journal of Retailing, Vol. 52. Winter, pp. 13-30, 93-4.
    • (1975) Journal of Retailing , vol.52 , pp. 13-30
    • Robicheaux, R.1    El-Ansary, A.2
  • 21
    • 0002281450 scopus 로고
    • A typology of consumer dissatisfaction response styles
    • Spring
    • Singh, J. (1990). "A typology of consumer dissatisfaction response styles." Journal of Retailing, Vol. 66, Spring, pp. 57-99.
    • (1990) Journal of Retailing , vol.66 , pp. 57-99
    • Singh, J.1
  • 24
    • 0010757153 scopus 로고
    • The nature of complaint behavior in industrial market
    • Franz, R.S., Hopkins, R.M. and Toma, A.G. (Eds), Southern Marketing Association. University of Southwestern Louisiana
    • Trawick, I.F. and Swan, J.E. (1979). "The nature of complaint behavior in industrial market," in Franz, R.S., Hopkins, R.M. and Toma, A.G. (Eds), Proceedings of the Southern Marketing Association, Southern Marketing Association. University of Southwestern Louisiana, pp. 249-51.
    • (1979) Proceedings of the Southern Marketing Association , pp. 249-251
    • Trawick, I.F.1    Swan, J.E.2
  • 25
    • 0002439316 scopus 로고
    • A model of industrial satisfaction/complaining behavior
    • Trawick, I.F. and Swan, J.E. (1981). "A model of industrial satisfaction/complaining behavior," Industrial Marketing Management, Vol. 10, pp. 23-30.
    • (1981) Industrial Marketing Management , vol.10 , pp. 23-30
    • Trawick, I.F.1    Swan, J.E.2
  • 26
    • 0001883929 scopus 로고
    • Complaint behavior by industrial buyers: Buyer roles and organizational factors
    • Anderson, C.H., Bergiel, B.J. and Summey, J.H. (Eds), Southern Marketing Association, Carbondale, IL
    • Trawick, I.F. and Swan, J.E. (1982). "Complaint behavior by industrial buyers: buyer roles and organizational factors," in Anderson, C.H., Bergiel, B.J. and Summey, J.H. (Eds), Proceedings of Southern Marketing Association, Southern Marketing Association, Carbondale, IL, pp. 81-3.
    • (1982) Proceedings of Southern Marketing Association , pp. 81-83
    • Trawick, I.F.1    Swan, J.E.2
  • 27
    • 0041385347 scopus 로고
    • The changing role of marketing in the corporation
    • October
    • Webster, F.E. (1992). "The changing role of marketing in the corporation." Journal of Marketing, October, pp. 1-17.
    • (1992) Journal of Marketing , pp. 1-17
    • Webster, F.E.1
  • 28
    • 0002682015 scopus 로고
    • Power and satisfaction in channels of distribution
    • Summer
    • Wilkinson, I.F. (1979), "Power and satisfaction in channels of distribution." Journal of Retailing, Vol. 55, Summer, pp. 79-94.
    • (1979) Journal of Retailing , vol.55 , pp. 79-94
    • Wilkinson, I.F.1
  • 30
    • 0042748011 scopus 로고
    • Dissatisfaction and complaint behavior of the industrial buyer
    • Robin. D.P. (Ed.), Southern Marketing Association. Mississippi Stale University
    • Williams, R. and Gray, V. (1978). "Dissatisfaction and complaint behavior of the industrial buyer." in Robin. D.P. (Ed.). Proceedings of the Southern Marketing Association, Southern Marketing Association. Mississippi Stale University, pp. 343-6.
    • (1978) Proceedings of the Southern Marketing Association , pp. 343-346
    • Williams, R.1    Gray, V.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.