Anger, catharsis, and purchasing behavior following aggressive customer complaints

Journal of Consumer Marketing

Volumn 14, Issue 2, 1997, Pages 156-172

  Bennett, Roger ^a  

^a LONDON METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Complaints; Consumer behaviour; Customer satisfaction; Personality; Repeat buying

Indexed keywords

EID: 0346443593     PISSN: 07363761     EISSN: None     Source Type: Journal    
DOI: 10.1108/07363769710166774     Document Type: Article

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