Workplace aggression and organisational effectiveness: The mediating role of employee engagement

Australian Journal of Management

Volumn 43, Issue 4, 2018, Pages 614-631

  Johnson, Anya ^a   Nguyen, Helena ^a   Groth, Markus ^b   White, Les ^b,c  

^a UNIVERSITY OF SYDNEY   (Australia)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

^c MACQUARIE UNIVERSITY   (Australia)

Author keywords

Employee engagement; organisational effectiveness; social capital theory; workplace aggression

Indexed keywords

EID: 85047929529     PISSN: 03128962     EISSN: 13272020     Source Type: Journal    
DOI: 10.1177/0312896218768378     Document Type: Article

References (91)

1. Aiken LH, Shang J, Xue Y. (2013) Hospital use of agency-employed supplemental nurses and patient mortality and failure to rescue. Health Services Research 48: 931–948
2. Aquino K, Thau S, (2009) Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology 60: 717–741
3. Australian Institute of Health and Welfare (AIHW) (2011) Australian hospital statistics 2010–11: Staphylococcus aureus bacteraemia (SAB) in Australian public hospitals. Health Services Series no. 42 (Cat. No. HSE 116), 30 November. Canberra, ACT, Australia: AIHW
4. Baker W, (1990) Market networks and corporate behavior. American Journal of Sociology 96: 589–625
5. Bakker AB, Demerouti E, De Boer E. (2003) Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior 62: 341–356
6. Barling J, Rogers AG, Kelloway EK, (2001) Behind closed doors: In-home worker’s experience of sexual harassment and workplace violence. Journal of Occupational Health Psychology 6: 255–269
7. Baron RA, Neuman JH, (1998) Workplace aggression–the iceberg beneath the tip of workplace violence: Evidence on its forms, frequency, and targets. Public Administration Quarterly 26: 446–464
8. Bellis MA, Hughes K, Anderson Z. (2008) Contribution of violence to health inequalities in England: Demographics and trends in emergency hospital admissions for assault. Journal of Epidemiology and Community Health 62: 1064–1071
9. Blau PM, (1964) Exchange and Power in Social Life. New York: John Wiley & Sons
10. Bourdieu P, (1986) The forms of capital. In: Richardson JG, (ed) Handbook of Theory and Research for the Sociology of Education. New York: Greenwood, pp. 241–258
11. Bowling NA, Beehr TA, (2006) Workplace harassment from the victim’s perspective: A theoretical model and meta-analysis. Journal of Applied Psychology 91: 998–1012
12. Budd JW, Arvey RD, Lawless P, (1996) Correlates and consequences of workplace violence. Journal of Occupational Health Psychology 1: 197–210
13. Bureau of Justice Statistics (2011) Violence in the Workplace, 1993–2009. Washington, DC: U.S. Department of Justice (NCJ 233231)
14. Chappell D, Di Martino V, (2006) Violence at Work. 3rd ed. Geneva: International Labour Office
15. Christian MS, Garza AS, Slaughter JE, (2011) Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology 64: 89–136
16. Cortina LM, Magley VJ, (2003) Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace. Journal of Occupational Health Psychology 8: 247–265
17. Crilly J, Chaboyer W, Creedy D, (2004) Violence towards emergency department nurses by patients. Accident and Emergency Nursing 12: 67–73
18. Dekker I, Barling J, (1995) Workforce size and work-related role stress. Work & Stress 9: 45–54
19. Dess GG, Shaw JD, (2001) Voluntary turnover, social capital, and organizational performance. Academy of Management Review 26: 446–456
20. Dietz J, Robinson S, Folger R. (2003) The impact of community violence and an organization’s procedural justice climate on workplace aggression. Academy of Management Journal 46: 317–326
21. Donabedian A, (1989) Institutional and professional responsibilities in quality assurance. International Journal for Quality in Health Care 1: 3–11
22. Driscoll RJ, Worthington KA, Hurrell JJ, (1995) Workplace assault: An emerging job stressor. Consulting and Psychology: Practice and Research 47: 205–212
23. Duffield C, Diers D, O’Brien-Pallas L. (2011) Nursing staffing, nursing workload, the work environment and patient outcomes. Applied Nursing Research 24: 244–255
24. Duncan SM, Hyndman K, Estabrooks CA. (2001) Nurses’ experience of violence in Alberta and British Columbia hospitals. Canadian Journal of Nursing Research 32: 57–78
25. Dupré KE, Barling J, (2006) Predicting and preventing supervisory workplace aggression. Journal of Occupational Health Psychology 11: 13–26
26. Edmondson A, (1999) Psychological safety and learning behavior in work teams. Administrative Science Quarterly 44: 350–383
27. Fernandes CMB, Bouthillette F, Raboud JM. (1999) Violence in the emergency department: A survey of health care workers. Canadian Medical Association Journal 161: 1245–1248
28. Gacki-Smith J, Juarez AM, Boyett L, (2009) Violence against nurses working in US emergency departments. Journal of Nursing Administration 39: 340–349
29. Gavino MC, Wayne SJ, Erdogan B, (2012) Discretionary and transactional human resource practices and employee outcomes: The role of perceived organizational support. Human Resource Management 51: 665–686
30. Ghosh R, Jacobs JL, Reio TG, (2011) The toxic continuum from incivility to violence: What can HRD do? Advances in Developing Human Resources 13: 3–9
31. Graham K, Osgood DW, Zibrowski E. (2004) The effect of the safer bars programme on physical aggression in bars: Results of a randomized controlled trial. Drug and Alcohol Review 23: 31–41
32. Griffin RW, Lopez YP, (2005) ‘Bad behavior’ in organizations: A review and typology for future research. Journal of Management 31: 988–1005
33. Hahn S, Müller M, Needham I. (2010) Factors associated with patient and visitor violence experienced by nurses in general hospitals in Switzerland: A cross-sectional survey. Journal of Clinical Nursing 19: 3535–3546
34. Hakanen JJ, Perhomeini L, Toppinen-Tanner S, (2008) Positive gain spirals at work: From job resources to work engagement, personal initiative and work-unit innovativeness. Journal of Vocational Behavior 73: 78–91
35. Harter JK, Schmidt FL, Hayes TL, (2002) Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology 87: 268–279
36. Hayes AF, (2013) Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. New York: Guilford Press
37. Health and Safety Executive (HSE) (2016) Findings from the crime survey for England and Wales and the reporting of injuries, diseases and dangerous occurrences and regulations. Available at: http://www.hse.gov.uk/STATISTICS/causinj/violence/index.htm (accessed 28 September 2016)
38. Hershcovis M, Barling J, (2010) Towards a multi-foci approach to workplace aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior 44: 24–44
39. Hershcovis MS, Turner N, Barling J. (2007) Predicting workplace aggression: A meta-analysis. Journal of Applied Psychology 92: 228–238
40. Houshmand M, O’Reilly J, Robinson S. (2012) Escaping bullying: The simultaneous impact of individual and unit-level bullying on turnover intentions. Human Relations 65: 901–918
41. Jenkins EL, (1996) Workplace homicide: Industries and occupations at high risk. Occupational Medicine: State of the Art Reviews 11: 219–225
42. Kahn WA, (1990) Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal 33: 692–724
43. Klein E, Smith DL, Laxminarayan R, (2007) Hospitalizations and deaths caused by methicillin-resistant Staphylococcus aureus, United States, 1999–2005. Emerging Infectious Diseases 13: 1840–1846
44. Kuenzi M, Schminke M, (2009) Assembling fragments into a lens: A review, critique, and proposed research agenda for the organizational work climate literature. Journal of Management 35: 634–717
45. LaPierre LM, Spector PE, Leck JD, (2005) Sexual versus nonsexual workplace aggression and victims’ overall job satisfaction: A meta-analysis. Journal of Occupational Health Psychology 10: 155–169
46. Leana CR, Van Buren HJ, (1999) Organizational social capital and employment practices. Academy of Management Review 24: 538–555
47. Leather P, Lawrence C, Beale D. (1998) Exposure to occupational violence and the buffering effects of intra-organizational support. Work & Stress 12: 161–178
48. LeBlanc MM, Kelloway EK, (2002) Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology 87: 444–453
49. Leiter MP, Bakker AB, (2010) Work engagement: Introduction. In: Bakker AB, Leiter MP, (eds) Work Engagement: A Handbook of Essential Theory and Research. Hove: Psychology Press, pp. 1–9
50. Lim S, Cortina LM, Magley VJ, (2008) Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology 93: 95–107
51. Macey WH, Schneider B, (2008) The meaning of employee engagement. Industrial and Organizational Psychology 1: 3–30
52. May DR, Gilson RL, Harter LM, (2004) The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology 77: 11–37
53. Mueller S, Tschan F, (2011) Consequences of client-initiated workplace violence: The role of fear and perceived prevention. Journal of Occupational Health Psychology 16: 217–229
54. Nahapiet J, Ghoshal S, (1998) Social capital, intellectual capital, and the organizational advantage. The Academy of Management Review 23: 242–266
55. Nahrgang JD, Morgeson FP, Hofmann DA, (2011) Safety at work: A meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes. Journal of Applied Psychology 96: 71–94
56. National Institute for Occupational Safety and Health (NIOSH) (1996) Violence in the workplace. Available at: http://www.cdc.gov/niosh/docs/96-100/introduction.html
57. Nielsen MB, Einarsen S, (2012) Outcomes of exposure to workplace bullying: A meta-analytic review. Work & Stress 26: 309–332
58. NSW Bureau of Crime Statistics and Research (2012) NSW recorded crime statistics 2008 to 2012
59. NSW Health (2011) YourSay Workplace Culture Survey results. Available at: http://www.health.nsw.gov.au/workforce/yoursay/2011/Pages/default.aspx
60. O’Leary-Kelly A, Griffin R, Glew DJ, (1996) Organization-motivated aggression: A research framework. Academy of Management Review 21: 225–253
61. Pugh SD, Dietz J, (2008) Employee engagement at the organizational level of analysis. Industrial and Organizational Psychology 1: 44–47
62. Purcell J, (2014) Disengaging from engagement. Human Resource Management Journal 24: 241–254
63. Putnam RD, (1993) The prosperous community: social capital and public life. American Prospect 13: 35–42
64. Putnam RD, (1995) Bowling alone: America’s declining social capital. Journal of Democracy 6: 65–78
65. Rhoades L, Eisenberger R, (2002) Perceived organizational support: A review of the literature. Journal of Applied Psychology 87: 698–714
66. Rich BL, LePine JA, Crawford ER, (2010) Job engagement: Antecedents and effects on job performance. Academy of Management Journal 53: 617–635
67. Roche W, Teague P, (2012) Do conflict management systems matter? Human Resource Management 51: 231–258
68. Rogelberg SG, Stanton JM, (2007) Introduction: Understanding and dealing with organizational survey nonresponse. Organizational Research Methods 10: 195–209
69. Rural Doctors Association of Australia (2012) Keeping people safe: Stage 1 of the working safe in rural and remote Australia Project. Report for the Rural Doctors Association of Australia. Available at: https://www.nintione.com.au/resources/rao/keeping-people-safe-stage-1-of-the-working-safe-in-rural-and-remote-australia-project/
70. Saks AM, (2006) Antecedents and consequences of employee engagement. Journal of Managerial Psychology 21: 600–619
71. Salanova M, Agut S, Peiró JM, (2005) Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology 90: 1217–1227
72. Salanova M, Schaufeli WB, (2008) A cross-national study of work engagement as a mediator between job resources and proactive behaviour. International Journal of Human Resource Management 19: 116–131
73. Schat ACH, Kelloway EK, (2000) Effects of perceived control on the outcomes of workplace aggression and violence. Journal of Occupational Health Psychology 5: 386–402
74. Schat ACH, Kelloway EK, (2003) Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support. Journal of Occupational Health Psychology 8: 110–122
75. Schaufeli WB, Salanova M, González-Romá V. (2002) The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies 3: 71–92
76. Schneider B, Hanges PJ, Smith DB. (2003) Which comes first: Employee attitudes or organizational financial and market performance? Journal of Applied Psychology 88: 836–851
77. Schneider B, Macey WH, Barbera KM. (2009) Driving customer satisfaction and financial success through employee engagement. People & Strategy 32: 22–27
78. Schofield TP, Denson TF, (2013) Alcohol outlet business hours and violent crime in New York state. Alcohol and Alcoholism 48: 363–369
79. Shaw JD, Duffy MK, Johnson JL. (2005) Turnover, social capital losses, and performance. Academy of Management Journal 48: 594–606
80. Shojania KG, Showstack J, Wachter RM, (2001) Assessing hospital quality: A review for clinicians. Effective Clinical Practice 4: 82–90
81. Spector P, Coulter M, Stockwell H. (2007) Perceived violence climate: A new construct and its relationship to workplace physical violence and verbal aggression, and their potential consequences. Work & Stress 21: 117–130
82. Stutzenberger AL, Fisher BS, (2014) The extent, nature and responses to workplace violence globally: Issues and findings. In: Gill M, (ed) The Handbook of Security. Basingstoke: Palgrave Macmillan UK, pp. 206–233
83. Szulanski G, (2002) Sticky Knowledge: Barriers to Knowing in the Firm. London: SAGE
84. Van Emmerik IH, Euwema MC, Bakker AB, (2007) Threats of workplace violence and the buffering effect of social support. Group & Organization Management 32: 152–175
85. Wall TD, Michie J, Patterson M. (2004) On the validity of subjective measures of company performance. Personnel Psychology 57: 95–118
86. Weare C, Loges WE, Oztas N, (2007) Email effects on the structure of local associations: A social network analysis. Social Science Quarterly 88: 222–243
87. Wefald AJ, Downey RG, (2009) Job engagement in organizations: Fad, fashion, or folderol? Journal of Organizational Behavior 145: 141–145
88. Weinberg DB, Avgar AC, Sugrue NM. (2013) The importance of a high-performance work environment in hospitals. Health Services Research 48: 319–332
89. West MA, Guthrie JP, Dawson JF. (2006) Reducing patient mortality in hospitals: The role of human resource management. Journal of Organizational Behavior 27: 983–1002
90. WorkingSafe (2016) Working safe in rural and remote Australia. Available at: http://workingsafe.com.au/workplace-violence/ (accessed 8 January 2016)
91. Youndt MA, Snell SA, (2004) Human resource configurations, intellectual capital and organizational performance. Journal of Managerial Issues 16: 337–360