The importance of a high-performance work environment in hospitals

Health Services Research

Volumn 48, Issue 1, 2013, Pages 319-332

  Weinberg, Dana Beth ^a   Avgar, Ariel Chanan ^b   Sugrue, Noreen M ^b   Cooney Miner, Dianne ^c  

^a CITY UNIVERSITY OF NEW YORK   (United States)

^b UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

^c ST JOHN FISHER COLLEGE   (United States)

Author keywords

Acute inpatient care; health care organizations and systems; high performance work systems; management practices; organizational behavior; patient assessment satisfaction; quality of care patient safety (measurement); work environment

Indexed keywords

CASE MANAGER; CROSS-SECTIONAL STUDY; EMPOWERMENT; FEMALE; HEALTH CARE ORGANIZATION; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HOSPITAL; HOSPITAL DISCHARGE; HOSPITAL PATIENT; HOSPITAL PERSONNEL; HUMAN; JOB EXPERIENCE; JOB PERFORMANCE; JOB SATISFACTION; MALE; NURSE PRACTITIONER; PATIENT ASSESSMENT; PATIENT CARE; PATIENT SAFETY; PATIENT SATISFACTION; PHYSICIAN; PHYSICIAN ASSISTANT; PHYSIOTHERAPIST; PRACTICAL NURSE; REGISTERED NURSE; RESOURCE MANAGEMENT; REVIEW; SOCIAL WORKER; UNITED STATES; WORK ENVIRONMENT;

AGE FACTORS; AGED; CROSS-SECTIONAL STUDIES; ENVIRONMENT; FEMALE; HEALTH PERSONNEL; HOSPITAL ADMINISTRATION; HUMANS; MALE; MIDDLE AGED; NEW YORK; ORGANIZATIONAL CULTURE; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; SEX FACTORS; SOCIOECONOMIC FACTORS;

EID: 84872277393     PISSN: 00179124     EISSN: 14756773     Source Type: Journal    
DOI: 10.1111/j.1475-6773.2012.01438.x     Document Type: Review

References (26)

1. Aiken, L. H., and, P. A. Patrician,. 2000. " Measuring Organizational Traits of Hospitals: The Revised Nursing Work Index." Nursing Research 49 (3): 146-53.
2. Aiken, L. H., D. M. Sloane, and, J. L. Klocinski,. 1997a. " Hospital Nurses' Occupational Exposure to Blood: Prospective, Retrospective, and Institutional Reports." American Journal of Public Health 87 (1): 103-7.
3. Aiken, L. H., D. M. Sloane, and, E. T. Lake,. 1997b. " Satisfaction with Inpatient Acquired Immunodeficiency Syndrome Care. A National Comparison of Dedicated and Scattered-bed Units." Medical Care 35 (9): 948-62.
4. Aiken, L. H., H. L. Smith, and, E. T. Lake,. 1994. " Lower Medicare Mortality among a Set of Hospitals Known for Good Nursing Care." Medical Care 37: 760-72.
5. Appelbaum, E., T. Bailey, P. Berg, and, A. L. Kalleberg,. 2000. Manufacturing Advantage: Why High-Performance Work Systems Pay Off. Ithaca, NY: ILR Press, Cornell University Press.
6. Baron, J. N., and, D. M. Kreps,. 1999. Strategic Human Resources: Frameworks for General Managers. New York: John Wiley & Sons, Inc.
7. Bartel, A. P,. 2004. " Human Resource Management and Organizational Performance: Evidence from Retail Banking." Industrial & Labor Relations Review 57 (2): 181-203.
8. Bliese, P,. 2000. " Within-Group Agreement, Non-Independence, and Reliability: Implications for Data Aggregation and Analysis." In Multilevel Theory, Research, and Methods in Organizations, edited by, K. J. Klein, and, S. W. J. Kozlowski, pp. 349-81. San Francisco: Jossey-Bass.
9. Clarke, S., D. Sloane, and, L. H. Aiken,. 2002. " Effects of Hospital Staffing and Organizational Climate on Needlestick Injuries to Nurses." American Journal of Public Health 92 (7): 1115-9.
10. Cleary, P. D., S. Edgman-Levitan, M. Roberts, T. W. Moloney, W. McMullen, J. D. Walker, and, T. L. Delbanco,. 1991. " Patients Evaluate Their Hospital Care: A National Survey." Health Affairs 10 (4): 254-67.
11. Corrigan, J. M., and, M. S. Donaldson, S. K. Maguire, and, K. C. Pike,. 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: Institute of Medicine.
12. Doeringer, P. B., C. Evans-Klock, and, D. G. Terkla,. 2002. Start-up Factories: High-Performance Management, Job Quality, and Regional Advantage. New York: Oxford University Press.
13. Evans, W. R., and, W. D. Davis,. 2005. " High-Performance Work Systems and Organizational Performance: The Mediating Role of Internal Social Structure." Journal of Management 31 (5): 758.
14. Guthrie, J. P,. 2001. " High-Involvement Work Practices, Turnover, and Productivity: Evidence from New Zealand." Academy of Management Journal 44: 180-90.
15. Kane, R. L., M. Maciejewski, and, M. D. Finch,. 1997. " The Relationship of Patient Satisfaction with Care and Clinical Outcomes." Medical Care 35 (7): 714-30.
16. Klein, K. J., A. B. Conn, D. B. Smith, and, J. S. Sora,. 2001. " Is Everyone in Agreement? An Exploration of Within-Group Agreement in Employee Perceptions of the Work Environment." Journal of Applied Psychology 86 (1): 3-16.
17. Kohn, L. T., J. M. Corrigan, and, M. S. Donaldson,. 1999. To Err Is Human: Building a Safer Health System. Washington, DC: Institute of Medicine.
18. Macduffie, J. P., 1995. " Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry." Industrial & Labor Relations Review 48 (2): 197-221.
19. Powers, T. L., and, D. Bendall,. 2004. " The Influence of Time on Changes in Health Status and Patient Satisfaction." Health Care Management Review 29 (3): 240-8.
20. Spreitzer, G. M,. 1995. " Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation." Academy of Management Journal 38 (5): 1442-65.
21. Spreitzer, G. M., and, R. E. Quinn,. 2001. A Company of Leaders: Five Disciplines for Unleashing the Power in Your Workforce. San Francisco: Jossey-Bass.
22. The Picker Institute. 2006. "The Picker Survey" [accessed on June 5, 2006]. Available at www.pickerinstitute.org
23. Vahey, D. C., L. H. Aiken, D. M. Sloane, S. P. Clarke, and, D. Vargas,. 2004. " Nurse Burnout and Patient Satisfaction." Medical Care 42 (Suppl 2): 1157-66.
24. Weinberg, D. B., D. Cooney-Miner, J. N. Perloff, L. Babignton, and, A. C. Avgar,. 2011. " Building Collaborative Capacity: Promoting Interdisciplinary Teamwork in the Absence of Formal Teams." Medical Care 49 (8): 716-23.
25. Young, G. J., M. P. Charns, K. Desai, S. F. Khuri, M. G. Forbes, W. Henderson, and, J. Daley,. 1998. " Patterns of Coordination and Clinical Outcomes: A Study of Surgical Services." Health Services Research 33 (5 Pt 1): 1211-36.
26. Young, G. J., M. Meterko, and, K. Desai,. 2000. " Patient Satisfaction with Hospital Care: Effects of Demographic and Institutional Characteristics." Medical Care 38 (3): 325-34.