How do you feel today? Managing patient emotions during health care experiences to enhance well-being

Journal of Business Research

Volumn 79, Issue , 2017, Pages 247-259

  McColl Kennedy, Janet R ^a   Danaher, Tracey S ^b   Gallan, Andrew S ^c   Orsingher, Chiara ^d   Lervik Olsen, Line ^e   Verma, Rohit ^f  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b MONASH UNIVERSITY   (Australia)

^c DEPAUL UNIVERSITY   (United States)

^d UNIVERSITY OF BOLOGNA   (Italy)

^e NORWEGIAN SCHOOL OF ECONOMICS   (Norway)

^f The Samuel Curtis Johnson Graduate School of Management   (United States)

Author keywords

Customer experience; Customer journey; Emotions; Health care; Patient experiences; Well being

Indexed keywords

EID: 85018628812     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2017.03.022     Document Type: Article

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